Service Corporation International
Our associates celebrate lives. We celebrate our associates.
SUMMARY Administers Human Resources programs in support of recruiting, training, compensation, benefits, payroll, and other areas. Applies formal education of regulations and techniques into practice. Operates within established policy and procedures ensuring compliance with local, state, and federal regulations. Reports directly to the Director of Human Resources. This is an onsite role at the Corporate office, with some travel.
JOB RESPONSIBILITIES HR Program Support and Administration
Implement HR programs by preparing communications, job aids, guides, or similar
Identify improvement opportunities and elevate recommendations to management.
Administer Tuition Reimbursement for roughly 25 states
Manage unemployment Claims, including daily processing, responding to claims, and collaborating with Leaders to prepare them for Hearings.
Peakon We Listen Employee Engagement Survey: Administration, Planning, and Execution
Partner with HR Centers of Excellence (Benefits, Compensation, Talent, HRIS) as needed to support program delivery
Training and Onboarding Support
Facilitate onboarding for acquisitions and staff training programs, including logistics, scheduling learning materials, and room set up.
Recommend curriculum changes as needed including SMEs (subject-matter experts) or delivery modifications
Employee Relations Support and Investigations
Support employee relations investigation under the direction of an experienced HR professional or management
Provides support and coaching to supervisors on employee development and disciplinary procedures; facilitates communication between employees and their supervisors and/or management team. Coaches management on regulations, policies, procedures, and expected behaviors.
Customer Service and Issue Resolution
Service as primary HR contact for associates and leaders
Guide management and associates in resolving questions and issues. Ask probing questions to fully understand the question or problem. Offer resolution options, which may include guidance with HR systems, procedures, benefits, jobs, recruiting, or similar HR programs.
Manage the Field HR Heat Queue, handling an average of 20 or more Heat Incident cases per month.
Assist with union-related questions, transactions, and audits
MINIMUM REQUIREMENTS Education
Bachelor’s degree in human resources, Management, or related discipline
Experience
2-3 years of experience in an HR Generalist, HR Coordinator, or HR Representative role preferred
PHR/SPHR Certification preferred
Knowledge, Skills and Abilities
Proficient with MS Office, Word, Excel, and PowerPoint
Advanced Excel skills (formulas, pivot tables, VLOOKUP, data analysis)
Strong PowerPoint Skills, including the ability to create clear and professional presentations
Working knowledge of employment laws (FLSA, FMLA, ADA, state regulations)
Familiarity with HRIS platforms; Workday preferred
Strong customer service and problem-solving skills
Ability to communicate clearly with associates, supervisors, and leaders
Ability to manage multiple priorities and meet deadlines
WORK CONDITIONS Work Environment
Work is primarily indoors
Must comply with Corporate or Field dress code policy, depending on work site
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs frequently to access buildings
Physical Demands
Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage
Work Hours
May require working beyond standard business hours as the need arises
Travel up to 20% for acquisitions, facilitate local presentations, and assist with employee relations issues.
This is not intended to be an all-inclusive list of the essential functions or duties related to this position.
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SUMMARY Administers Human Resources programs in support of recruiting, training, compensation, benefits, payroll, and other areas. Applies formal education of regulations and techniques into practice. Operates within established policy and procedures ensuring compliance with local, state, and federal regulations. Reports directly to the Director of Human Resources. This is an onsite role at the Corporate office, with some travel.
JOB RESPONSIBILITIES HR Program Support and Administration
Implement HR programs by preparing communications, job aids, guides, or similar
Identify improvement opportunities and elevate recommendations to management.
Administer Tuition Reimbursement for roughly 25 states
Manage unemployment Claims, including daily processing, responding to claims, and collaborating with Leaders to prepare them for Hearings.
Peakon We Listen Employee Engagement Survey: Administration, Planning, and Execution
Partner with HR Centers of Excellence (Benefits, Compensation, Talent, HRIS) as needed to support program delivery
Training and Onboarding Support
Facilitate onboarding for acquisitions and staff training programs, including logistics, scheduling learning materials, and room set up.
Recommend curriculum changes as needed including SMEs (subject-matter experts) or delivery modifications
Employee Relations Support and Investigations
Support employee relations investigation under the direction of an experienced HR professional or management
Provides support and coaching to supervisors on employee development and disciplinary procedures; facilitates communication between employees and their supervisors and/or management team. Coaches management on regulations, policies, procedures, and expected behaviors.
Customer Service and Issue Resolution
Service as primary HR contact for associates and leaders
Guide management and associates in resolving questions and issues. Ask probing questions to fully understand the question or problem. Offer resolution options, which may include guidance with HR systems, procedures, benefits, jobs, recruiting, or similar HR programs.
Manage the Field HR Heat Queue, handling an average of 20 or more Heat Incident cases per month.
Assist with union-related questions, transactions, and audits
MINIMUM REQUIREMENTS Education
Bachelor’s degree in human resources, Management, or related discipline
Experience
2-3 years of experience in an HR Generalist, HR Coordinator, or HR Representative role preferred
PHR/SPHR Certification preferred
Knowledge, Skills and Abilities
Proficient with MS Office, Word, Excel, and PowerPoint
Advanced Excel skills (formulas, pivot tables, VLOOKUP, data analysis)
Strong PowerPoint Skills, including the ability to create clear and professional presentations
Working knowledge of employment laws (FLSA, FMLA, ADA, state regulations)
Familiarity with HRIS platforms; Workday preferred
Strong customer service and problem-solving skills
Ability to communicate clearly with associates, supervisors, and leaders
Ability to manage multiple priorities and meet deadlines
WORK CONDITIONS Work Environment
Work is primarily indoors
Must comply with Corporate or Field dress code policy, depending on work site
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs frequently to access buildings
Physical Demands
Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage
Work Hours
May require working beyond standard business hours as the need arises
Travel up to 20% for acquisitions, facilitate local presentations, and assist with employee relations issues.
This is not intended to be an all-inclusive list of the essential functions or duties related to this position.
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