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Contact Center Recruiter
role at
MassMarkets
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location: Wichita, KS
We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
Source candidates through job boards, social media, referrals, and recruitment events.
Conduct interviews, assessments, and background checks.
Coordinate with hiring managers to understand staffing needs and timelines.
Maintain accurate recruitment records and reports.
Ensure a positive candidate experience throughout the hiring process.
Support employer branding and recruitment marketing initiatives.
Candidate Qualifications We welcome all positive, driven applicants. The ideal candidate is highly motivated, dedicated, and possesses the following qualities:
Associate degree, certification or equivalent combination of training and experience.
1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
Strong sourcing, interviewing, and candidate evaluation skills.
Familiarity with applicant tracking systems (ATS) and recruitment tools.
Excellent communication and organizational skills.
Ability to manage multiple roles and deadlines simultaneously.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Physical Requirements This role is largely sedentary and requires frequent use of a computer and telephone headset. The employee will be required to sit/stand for long periods, use computer and office equipment, and move objects up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
About MCI MCI helps customers take on their CX and DX challenges differently, providing industry-leading solutions for contact center services and IT Services. MCI was named by Inc. Magazine as Iowa's Fastest Growing Company in 2019 and has subsidiaries across the United States and internationally.
Disclaimer The purpose of the above job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required. Your supervisors may assign additional duties, and performance will be evaluated in part on the listed responsibilities. MCI reserves the right to revise the job description at any time. This description is not a contract for employment.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industry IT Services and IT Consulting
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Contact Center Recruiter
role at
MassMarkets
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location: Wichita, KS
We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
Source candidates through job boards, social media, referrals, and recruitment events.
Conduct interviews, assessments, and background checks.
Coordinate with hiring managers to understand staffing needs and timelines.
Maintain accurate recruitment records and reports.
Ensure a positive candidate experience throughout the hiring process.
Support employer branding and recruitment marketing initiatives.
Candidate Qualifications We welcome all positive, driven applicants. The ideal candidate is highly motivated, dedicated, and possesses the following qualities:
Associate degree, certification or equivalent combination of training and experience.
1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
Strong sourcing, interviewing, and candidate evaluation skills.
Familiarity with applicant tracking systems (ATS) and recruitment tools.
Excellent communication and organizational skills.
Ability to manage multiple roles and deadlines simultaneously.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Physical Requirements This role is largely sedentary and requires frequent use of a computer and telephone headset. The employee will be required to sit/stand for long periods, use computer and office equipment, and move objects up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
About MCI MCI helps customers take on their CX and DX challenges differently, providing industry-leading solutions for contact center services and IT Services. MCI was named by Inc. Magazine as Iowa's Fastest Growing Company in 2019 and has subsidiaries across the United States and internationally.
Disclaimer The purpose of the above job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications required. Your supervisors may assign additional duties, and performance will be evaluated in part on the listed responsibilities. MCI reserves the right to revise the job description at any time. This description is not a contract for employment.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industry IT Services and IT Consulting
#J-18808-Ljbffr