MassMarkets
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Location Tampa, FL
Role Description We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
Source candidates through job boards, social media, referrals, and recruitment events.
Conduct interviews, assessments, and background checks.
Coordinate with hiring managers to understand staffing needs and timelines.
Maintain accurate recruitment records and reports.
Ensure a positive candidate experience throughout the hiring process.
Support employer branding and recruitment marketing initiatives.
Candidate Qualifications
Associate Degree, certification, or equivalent combination of training and experience.
1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
Strong sourcing, interviewing, and candidate evaluation skills.
Familiarity with applicant tracking systems (ATS) and recruitment tools.
Excellent communication and organizational skills.
Ability to manage multiple roles and deadlines simultaneously.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation and Benefits Starting compensation is based on experience and we offer a variety of benefits and incentives. What you can expect:
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after just 30 days.
Retirement Savings: Secure your future with retirement savings programs where available.
Disability Insurance: Short-term disability coverage.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions with significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team-oriented culture fostering collaboration and engagement.
Casual Dress Code: Comfortable attire.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship. Contact Human Resources for accommodations.
Diversity and Equality MCI embraces differences and maintains a work environment free from discrimination. MCI does not discriminate on any protected characteristic and will consider qualified applicants with criminal histories in accordance with local and federal requirements.
About MCI MCI helps customers with contact center services, IT services, and business process outsourcing. MCI provides general and specialized hosting, software, staff, and services.
Disclaimer The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties. The employer may modify this description at any time.
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Location Tampa, FL
Role Description We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
Source candidates through job boards, social media, referrals, and recruitment events.
Conduct interviews, assessments, and background checks.
Coordinate with hiring managers to understand staffing needs and timelines.
Maintain accurate recruitment records and reports.
Ensure a positive candidate experience throughout the hiring process.
Support employer branding and recruitment marketing initiatives.
Candidate Qualifications
Associate Degree, certification, or equivalent combination of training and experience.
1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
Strong sourcing, interviewing, and candidate evaluation skills.
Familiarity with applicant tracking systems (ATS) and recruitment tools.
Excellent communication and organizational skills.
Ability to manage multiple roles and deadlines simultaneously.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation and Benefits Starting compensation is based on experience and we offer a variety of benefits and incentives. What you can expect:
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after just 30 days.
Retirement Savings: Secure your future with retirement savings programs where available.
Disability Insurance: Short-term disability coverage.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions with significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team-oriented culture fostering collaboration and engagement.
Casual Dress Code: Comfortable attire.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship. Contact Human Resources for accommodations.
Diversity and Equality MCI embraces differences and maintains a work environment free from discrimination. MCI does not discriminate on any protected characteristic and will consider qualified applicants with criminal histories in accordance with local and federal requirements.
About MCI MCI helps customers with contact center services, IT services, and business process outsourcing. MCI provides general and specialized hosting, software, staff, and services.
Disclaimer The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties. The employer may modify this description at any time.
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