Publix Super Markets
Contact Center Analyst, Hourly Support 4, Payroll - Lakeland
Publix Super Markets, Lakeland, Florida, United States, 33809
Contact Center Analyst, Hourly Support 4, Payroll - Lakeland
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This range is provided by Publix Super Markets. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $41,000.00/yr - $57,000.00/yr
Responsibilities
Serving as the first point of contact for the resolution of payroll related inquiries from current and former associates, external customers, Time Administrators, and Retail and Support Management.
Managing the printing and distribution of physical payroll checks, which includes adhering to Sarbanes-Oxley (SOX) compliance guidelines for printing checks as well as ensuring proper distribution of the physical checks.
Timely and accurate responses to payroll information requests from current and former associates.
Analyzing hourly work time and rest breaks of minor associates in all operating states for violations of FLSA standards and child labor laws and adults in TN & KY based on state laws.
Analyzing various weekly reports to ensure compliance with policies which may directly impact an associates pay.
Required Qualifications
Associate’s degree in Finance, Accounting, or a business-related field, or equivalent experience
2 years call center or 3 years customer service experience
Ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations
Work effectively without close supervision or guidance
Self-direct work activities and take action on tasks without direction from a supervisor; ability to undertake new tasks as work is completed without being told to do so; ability to use the resources available to complete a task; proactively following through on tasks to ensure appropriate progress is made and the task is completed
Ability to work productively and effectively when faced with stressful work situations and time pressures
Ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
Ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages
Attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
Ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
Ability to create an environment in which a positive and professional service orientation is evident to internal customers
Ability to use “active listening” techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
Verbal and written communication skills
Basic knowledge of Microsoft Word, Excel, PowerPoint, and Access
Basic knowledge of SAP
Basic Knowledge of FETCH, Oasis, MSS, Kronos/ Dart
Preferred Qualifications
Bachelor’s degree in Finance, Accounting, or a business-related field
1 year experience in a role interpreting and applying Paid Time Off Benefits
3 years call center experience
4 years customer service experience
Fundamental Payroll Certification (FPC)
Bilingual – Spanish (speaking, writing, reading)
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately‑held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Seniority level Entry level
Employment type Full-time
Job function Finance
Industries Retail
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Get AI-powered advice on this job and more exclusive features.
This range is provided by Publix Super Markets. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $41,000.00/yr - $57,000.00/yr
Responsibilities
Serving as the first point of contact for the resolution of payroll related inquiries from current and former associates, external customers, Time Administrators, and Retail and Support Management.
Managing the printing and distribution of physical payroll checks, which includes adhering to Sarbanes-Oxley (SOX) compliance guidelines for printing checks as well as ensuring proper distribution of the physical checks.
Timely and accurate responses to payroll information requests from current and former associates.
Analyzing hourly work time and rest breaks of minor associates in all operating states for violations of FLSA standards and child labor laws and adults in TN & KY based on state laws.
Analyzing various weekly reports to ensure compliance with policies which may directly impact an associates pay.
Required Qualifications
Associate’s degree in Finance, Accounting, or a business-related field, or equivalent experience
2 years call center or 3 years customer service experience
Ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations
Work effectively without close supervision or guidance
Self-direct work activities and take action on tasks without direction from a supervisor; ability to undertake new tasks as work is completed without being told to do so; ability to use the resources available to complete a task; proactively following through on tasks to ensure appropriate progress is made and the task is completed
Ability to work productively and effectively when faced with stressful work situations and time pressures
Ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
Ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages
Attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
Ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
Ability to create an environment in which a positive and professional service orientation is evident to internal customers
Ability to use “active listening” techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
Verbal and written communication skills
Basic knowledge of Microsoft Word, Excel, PowerPoint, and Access
Basic knowledge of SAP
Basic Knowledge of FETCH, Oasis, MSS, Kronos/ Dart
Preferred Qualifications
Bachelor’s degree in Finance, Accounting, or a business-related field
1 year experience in a role interpreting and applying Paid Time Off Benefits
3 years call center experience
4 years customer service experience
Fundamental Payroll Certification (FPC)
Bilingual – Spanish (speaking, writing, reading)
Benefits Information
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately‑held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: https://jobs-beta.publix.com/benefits/
Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Seniority level Entry level
Employment type Full-time
Job function Finance
Industries Retail
Referrals increase your chances of interviewing at Publix Super Markets by 2x
Get notified about new Support Center Analyst jobs in Lakeland, FL.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr