Venetian Meetings
Position Overview
The primary responsibility of the Specialist - Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail.
Handle guest challenges according to company policies.
Assist guests with making and/or revising hotel reservations.
Evaluate guest play and issue comps appropriately.
Assist Venetian Rewards, casino hosts, VIP, and Hotel Operations with information regarding casino guests.
Link Venetian Rewards accounts to Hotel reservations so that Status points can be earned during the guest’s visit.
Merge accounts; set‑up and re‑set account PINs.
Upgrade/downgrade accounts and log changes accordingly.
Adjust points after proper verification & research has been completed while coordinating with slot department.
Print Win/Loss statement for guests.
Ensure all counters and the office area are neat, clean, and organized at all times.
Read and respond to emails throughout the shift and answer phone calls.
Ensure safety as an essential function of this job.
Maintain consistent and regular attendance as an essential function of this job.
Perform other related duties as assigned.
Minimum Qualifications
21 years of age.
Proof of authorization/eligibility to work in the United States.
High School diploma or equivalent.
Must obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM), and any other certification or license, as required by law or policy.
2+ years of experience in a front‑of‑line position or related role.
Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Interact appropriately and effectively with guests, management, other team members, and outside contacts.
Walk, stand, stretch, bend and kneel for prolonged periods of time.
Work in a fast‑paced and busy environment.
Work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke.
#J-18808-Ljbffr
Essential Duties & Responsibilities
Service guests at the Credit desk by signing them up, reprinting cards, issuing slot credit/match play redemptions, and explaining benefits in detail.
Handle guest challenges according to company policies.
Assist guests with making and/or revising hotel reservations.
Evaluate guest play and issue comps appropriately.
Assist Venetian Rewards, casino hosts, VIP, and Hotel Operations with information regarding casino guests.
Link Venetian Rewards accounts to Hotel reservations so that Status points can be earned during the guest’s visit.
Merge accounts; set‑up and re‑set account PINs.
Upgrade/downgrade accounts and log changes accordingly.
Adjust points after proper verification & research has been completed while coordinating with slot department.
Print Win/Loss statement for guests.
Ensure all counters and the office area are neat, clean, and organized at all times.
Read and respond to emails throughout the shift and answer phone calls.
Ensure safety as an essential function of this job.
Maintain consistent and regular attendance as an essential function of this job.
Perform other related duties as assigned.
Minimum Qualifications
21 years of age.
Proof of authorization/eligibility to work in the United States.
High School diploma or equivalent.
Must obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM), and any other certification or license, as required by law or policy.
2+ years of experience in a front‑of‑line position or related role.
Strong computer skills, including casino/hotel systems and MS Office knowledge, especially Word, Excel and PowerPoint.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Interact appropriately and effectively with guests, management, other team members, and outside contacts.
Walk, stand, stretch, bend and kneel for prolonged periods of time.
Work in a fast‑paced and busy environment.
Work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke.
#J-18808-Ljbffr