The Venetian Resort Las Vegas
SPECIALIST - VENETIAN REWARDS
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The Venetian Resort Las Vegas
Location: Las Vegas, NV
Position Overview The primary responsibility of the Specialist – Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
Sign up guests and reprint cards.
Issue slot credit/match‑play redemptions and explain benefits in detail.
Handle guest challenges according to company policies.
Assist guests with making or revising hotel reservations.
Evaluate guest play and issue comps appropriately.
Provide information to Venetian Rewards, casino hosts, VIP and Hotel Operations regarding casino guests.
Link Venetian Rewards accounts to hotel reservations so that status points can be earned during the guest’s visit.
Merge accounts, set‑up and re‑set account PINs.
Upgrade, downgrade accounts and log changes accordingly.
Adjust points after proper verification and research in coordination with the slot department.
Print win/loss statements for guests.
Keep counters and office area neat, clean, and organized at all times.
Read and respond to emails throughout the shift and answer phone calls.
Maintain safety as an essential function of the job.
Maintain consistent and regular attendance as an essential function of the job.
Perform other related duties as assigned.
Minimum Qualifications
21 years of age.
Proof of authorization/eligibility to work in the United States.
High school diploma or equivalent.
Valid Nevada Gaming Control Board registration, alcohol awareness card (TAM) and any other certification or license required by law or policy.
2+ years of experience in a front‑of‑line position or related role.
Strong computer skills, including casino/hotel systems and MS Office (Word, Excel, PowerPoint).
Clear and effective communication in English, both spoken and written.
Strong interpersonal skills and ability to communicate with guests and team members of diverse backgrounds and experience levels.
Ability to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Lift or carry 10 pounds unassisted during performance of specific tasks.
Physically access all areas of the property, including drive areas, with or without reasonable accommodation.
Maintain composure under pressure and meet deadlines with internal and external customers and contacts.
Interact appropriately and effectively with guests, management, other team members, and outside contacts.
Walk, stand, stretch, bend and kneel for prolonged periods.
Work in a fast‑paced and busy environment.
Work indoors and be exposed to various environmental factors such as CRT, noise, dust and cigarette smoke.
Employee is expected to conduct themselves in a professional manner at all times, observing all company standards, work requirements and rules of conduct.
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–
The Venetian Resort Las Vegas
Location: Las Vegas, NV
Position Overview The primary responsibility of the Specialist – Venetian Rewards is to handle all guest inquiries and provide excellent service at the Credit Desk. All duties are performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
Sign up guests and reprint cards.
Issue slot credit/match‑play redemptions and explain benefits in detail.
Handle guest challenges according to company policies.
Assist guests with making or revising hotel reservations.
Evaluate guest play and issue comps appropriately.
Provide information to Venetian Rewards, casino hosts, VIP and Hotel Operations regarding casino guests.
Link Venetian Rewards accounts to hotel reservations so that status points can be earned during the guest’s visit.
Merge accounts, set‑up and re‑set account PINs.
Upgrade, downgrade accounts and log changes accordingly.
Adjust points after proper verification and research in coordination with the slot department.
Print win/loss statements for guests.
Keep counters and office area neat, clean, and organized at all times.
Read and respond to emails throughout the shift and answer phone calls.
Maintain safety as an essential function of the job.
Maintain consistent and regular attendance as an essential function of the job.
Perform other related duties as assigned.
Minimum Qualifications
21 years of age.
Proof of authorization/eligibility to work in the United States.
High school diploma or equivalent.
Valid Nevada Gaming Control Board registration, alcohol awareness card (TAM) and any other certification or license required by law or policy.
2+ years of experience in a front‑of‑line position or related role.
Strong computer skills, including casino/hotel systems and MS Office (Word, Excel, PowerPoint).
Clear and effective communication in English, both spoken and written.
Strong interpersonal skills and ability to communicate with guests and team members of diverse backgrounds and experience levels.
Ability to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Lift or carry 10 pounds unassisted during performance of specific tasks.
Physically access all areas of the property, including drive areas, with or without reasonable accommodation.
Maintain composure under pressure and meet deadlines with internal and external customers and contacts.
Interact appropriately and effectively with guests, management, other team members, and outside contacts.
Walk, stand, stretch, bend and kneel for prolonged periods.
Work in a fast‑paced and busy environment.
Work indoors and be exposed to various environmental factors such as CRT, noise, dust and cigarette smoke.
Employee is expected to conduct themselves in a professional manner at all times, observing all company standards, work requirements and rules of conduct.
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