A.P. Moller - Maersk
Join A.P. Moller-Maersk as a Senior Customer Experience Partner.
Location: Woodlands, TX.
About the role Are you passionate about building strong relationships with customers? Do you thrive in delivering exceptional service while maximizing sales opportunities? If so, we have an exciting opportunity for you to join our team as a Senior Customer Experience Partner. At Maersk, we believe in putting our customers first. As a Senior Customer Experience Partner, you will play a pivotal role in understanding our customers' businesses, providing excellent service, and driving sales growth.
In this role
You will understand our customers' business requirements and execute according to defined procedures and metrics.
You will build and nurture long-term relationships with customers and internal teams.
You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
You will act as a liaison between our team and clients to improve understanding and communication.
To thrive in this role, you'll need
Strong technical skills, including familiarity with Maersk systems and MS Office tools.
Excellent communication skills, both written and verbal.
A customer-focused mindset and the ability to work well under pressure.
A solid understanding of logistics and supply chain management.
Experience in transportation or logistics, with at least 3‑5 years in SCM or a related industry.
Client or program management experience is a plus.
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range The above stated pay range is the anticipated starting salary range for the position. $65,100–$80,100* The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Employment Details Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industries: Transportation, Logistics, Supply Chain and Storage
Equal Employment Opportunity Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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Location: Woodlands, TX.
About the role Are you passionate about building strong relationships with customers? Do you thrive in delivering exceptional service while maximizing sales opportunities? If so, we have an exciting opportunity for you to join our team as a Senior Customer Experience Partner. At Maersk, we believe in putting our customers first. As a Senior Customer Experience Partner, you will play a pivotal role in understanding our customers' businesses, providing excellent service, and driving sales growth.
In this role
You will understand our customers' business requirements and execute according to defined procedures and metrics.
You will build and nurture long-term relationships with customers and internal teams.
You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
You will act as a liaison between our team and clients to improve understanding and communication.
To thrive in this role, you'll need
Strong technical skills, including familiarity with Maersk systems and MS Office tools.
Excellent communication skills, both written and verbal.
A customer-focused mindset and the ability to work well under pressure.
A solid understanding of logistics and supply chain management.
Experience in transportation or logistics, with at least 3‑5 years in SCM or a related industry.
Client or program management experience is a plus.
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range The above stated pay range is the anticipated starting salary range for the position. $65,100–$80,100* The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Employment Details Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industries: Transportation, Logistics, Supply Chain and Storage
Equal Employment Opportunity Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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