PlanITROI, LLC
IT Hardware Processing Lead
PlanITROI, LLC, Youngsville, North Carolina, United States, 27596
AboutPlanITROI
Since 2001, PlanITROI has been providing global reverse logistics, IT Asset Disposition, and Asset Recovery Services for OEMs, retailers, enterprises, education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning clients returned, retired, or idle IT devices, laptops, PCs, smartphones, and tablets, etc., into re‑certified, affordable technology solutions sold directly and through the largest retailers in the world!
IT Hardware Processing Lead Overview The
IT
Hardware
Processing
Lead
is a hands‑on operational lead responsible for the
sorting and testing of computer hardware . This role combines
technical hardware expertise ,
strong organizational skills , and
process ownership
to ensure accuracy and efficiency in sorting, testing, and routing of computer hardware devices.
This individual plays a critical role in building and maintaining
standard operating procedures (SOPs)
and driving continuous improvement in a fast‑paced technology operations environment.
Key Responsibilities Device Sorting & Testing
Lead the daily sorting and categorization of incoming IT hardware, including
laptops, desktops, monitors, chargers, peripherals, and networking equipment
Perform
device testing, grading, functional validation, and triage
Ensure accurate identification, labeling, and routing of hardware through defined workflows
Troubleshoot hardware issues and determine repair, refurbish, resale, or recycle paths
Inventory Management & Accuracy
Maintain accurate inventory tracking within internal systems and tools
Conduct regular cycle counts and audits to ensure data integrity
Coordinate inbound hardware movement with the receiving team
Ensure proper asset tagging, serialization, and documentation
Process Development, Documentation & Continuous Improvement
Build, document, and maintain
hardware processing SOPs and workflows
Identify bottlenecks, inefficiencies, and opportunities for process optimization
Ensure compliance with internal quality, data security, and environmental standards
Team Support
Act as a
lead resource on the floor , providing informational updates on inbound supply
Train team members on hardware standards, testing procedures, and SOPs as needed
Communicate daily productivity and inventory reporting
Escalate issues related to quality, safety, or process deviations as needed
Quality, Safety & Compliance
Enforce quality control standards at every stage of processing
Ensure adherence to
data security protocols
and handling requirements
Promote a clean, organized, and safe production environment
Support audits and inspections as required
Qualifications & Experience
2+ years of experience working with
computer hardware
in a production, ITAD, refurbishment, or warehouse environment.
Prior lead or computer hardware technician experience preferred
Strong working knowledge of
laptops, desktops, monitors, chargers, and networking equipment
Experience with
hardware testing, grading, and inventory tracking
Experience with asset management or inventory systems desired
Quality inspection and documentation
Demonstrated ability to
build or improve operational processes
Strong organizational skills and attention to detail
Knowledge of data destruction or IT asset life-cycle best practices is desired
Ability to lift to 50 lbs., stand, bend, and move throughout the production floor for extended periods
Comfortable working in a warehouse or production environment
PlanITROI Core Values
Driven & Confident
Think Win/Win Always
Own IT/Solve IT
Personal Growth leads to Professional Growth
Innovate & Revolutionize the World
Proud to be Part of the PlanITROI Team
The expected salary for this position is $16.00-$18.00 per hour. Upon conversion, PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.
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IT Hardware Processing Lead Overview The
IT
Hardware
Processing
Lead
is a hands‑on operational lead responsible for the
sorting and testing of computer hardware . This role combines
technical hardware expertise ,
strong organizational skills , and
process ownership
to ensure accuracy and efficiency in sorting, testing, and routing of computer hardware devices.
This individual plays a critical role in building and maintaining
standard operating procedures (SOPs)
and driving continuous improvement in a fast‑paced technology operations environment.
Key Responsibilities Device Sorting & Testing
Lead the daily sorting and categorization of incoming IT hardware, including
laptops, desktops, monitors, chargers, peripherals, and networking equipment
Perform
device testing, grading, functional validation, and triage
Ensure accurate identification, labeling, and routing of hardware through defined workflows
Troubleshoot hardware issues and determine repair, refurbish, resale, or recycle paths
Inventory Management & Accuracy
Maintain accurate inventory tracking within internal systems and tools
Conduct regular cycle counts and audits to ensure data integrity
Coordinate inbound hardware movement with the receiving team
Ensure proper asset tagging, serialization, and documentation
Process Development, Documentation & Continuous Improvement
Build, document, and maintain
hardware processing SOPs and workflows
Identify bottlenecks, inefficiencies, and opportunities for process optimization
Ensure compliance with internal quality, data security, and environmental standards
Team Support
Act as a
lead resource on the floor , providing informational updates on inbound supply
Train team members on hardware standards, testing procedures, and SOPs as needed
Communicate daily productivity and inventory reporting
Escalate issues related to quality, safety, or process deviations as needed
Quality, Safety & Compliance
Enforce quality control standards at every stage of processing
Ensure adherence to
data security protocols
and handling requirements
Promote a clean, organized, and safe production environment
Support audits and inspections as required
Qualifications & Experience
2+ years of experience working with
computer hardware
in a production, ITAD, refurbishment, or warehouse environment.
Prior lead or computer hardware technician experience preferred
Strong working knowledge of
laptops, desktops, monitors, chargers, and networking equipment
Experience with
hardware testing, grading, and inventory tracking
Experience with asset management or inventory systems desired
Quality inspection and documentation
Demonstrated ability to
build or improve operational processes
Strong organizational skills and attention to detail
Knowledge of data destruction or IT asset life-cycle best practices is desired
Ability to lift to 50 lbs., stand, bend, and move throughout the production floor for extended periods
Comfortable working in a warehouse or production environment
PlanITROI Core Values
Driven & Confident
Think Win/Win Always
Own IT/Solve IT
Personal Growth leads to Professional Growth
Innovate & Revolutionize the World
Proud to be Part of the PlanITROI Team
The expected salary for this position is $16.00-$18.00 per hour. Upon conversion, PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.
#J-18808-Ljbffr