Optomi
6 days ago Be among the first 25 applicants
This range is provided by Optomi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60.00/hr - $70.00/hr
Technical Recruiter at Optomi - Software Engineering LOCAL CANDIDATES ONLY!!! ------------ Charlotte, North Carolina
About the Opportunity Optomi, in partnership with a large electric company, is seeking a Genesys Developer. This role focuses on designing, developing, and enhancing enterprise-level IVR, call flows, Web Messaging, and bot flows within Genesys Cloud CX. The ideal candidate has hands-on Genesys Cloud Architect experience, strong API integration skills, and the ability to deliver in a fast‑paced Agile environment supporting multiple business lines.
What the Right Candidate Will Enjoy!
Hybrid schedule -3 days onsite in Charlotte, NC!
Opportunity to work with one of the strongest Genesys Cloud CX engineering teams!
Support enterprise‑wide banking platforms across deposits, auto, mortgage, and investments!
Ownership of IVR and call flow modernization across a high‑impact contact center ecosystem!
Responsibilities of the Right Candidate:
Design, develop, deploy, and support evolving IVR and Web Messaging solutions using Genesys Cloud CX Architect.
Build and enhance call flows, bot flows, authentication flows, and routing logic.
Analyze business requirements and help Product Owners and Tech Leads define clear acceptance criteria.
Collaborate with Middleware teams, Salesforce engineering, and cross‑functional partners.
Participate in Agile ceremonies and contribute to sprint planning, testing, and code delivery.
Create, document, and execute testing plans supporting new and existing Genesys deployments.
Troubleshoot production issues, isolate defects, and deliver long‑term, scalable solutions.
Experience of the Right Candidate:
3+ years of hands‑on Genesys Cloud CX development experience (PureCloud acceptable).
Strong experience developing call flows using Genesys Cloud Architect.
Experience building and integrating backend API/Web Services (REST, JSON, GraphQL preferred).
Understanding of authentication methods including OAuth and SAML.
Experience configuring Genesys components: agent scripts, data tables, schedules, routing tables.
Agile delivery experience working closely with Product Owners and technical leads.
Experience with AWS Lambda or cloud‑based API integrations is preferred.
Seniority level Mid‑Senior level
Employment type Contract
Job function IT Services and IT Consulting and Financial Services
Referrals increase your chances of interviewing at Optomi by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
Get notified about new Developer jobs in
Charlotte, NC .
#J-18808-Ljbffr
This range is provided by Optomi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60.00/hr - $70.00/hr
Technical Recruiter at Optomi - Software Engineering LOCAL CANDIDATES ONLY!!! ------------ Charlotte, North Carolina
About the Opportunity Optomi, in partnership with a large electric company, is seeking a Genesys Developer. This role focuses on designing, developing, and enhancing enterprise-level IVR, call flows, Web Messaging, and bot flows within Genesys Cloud CX. The ideal candidate has hands-on Genesys Cloud Architect experience, strong API integration skills, and the ability to deliver in a fast‑paced Agile environment supporting multiple business lines.
What the Right Candidate Will Enjoy!
Hybrid schedule -3 days onsite in Charlotte, NC!
Opportunity to work with one of the strongest Genesys Cloud CX engineering teams!
Support enterprise‑wide banking platforms across deposits, auto, mortgage, and investments!
Ownership of IVR and call flow modernization across a high‑impact contact center ecosystem!
Responsibilities of the Right Candidate:
Design, develop, deploy, and support evolving IVR and Web Messaging solutions using Genesys Cloud CX Architect.
Build and enhance call flows, bot flows, authentication flows, and routing logic.
Analyze business requirements and help Product Owners and Tech Leads define clear acceptance criteria.
Collaborate with Middleware teams, Salesforce engineering, and cross‑functional partners.
Participate in Agile ceremonies and contribute to sprint planning, testing, and code delivery.
Create, document, and execute testing plans supporting new and existing Genesys deployments.
Troubleshoot production issues, isolate defects, and deliver long‑term, scalable solutions.
Experience of the Right Candidate:
3+ years of hands‑on Genesys Cloud CX development experience (PureCloud acceptable).
Strong experience developing call flows using Genesys Cloud Architect.
Experience building and integrating backend API/Web Services (REST, JSON, GraphQL preferred).
Understanding of authentication methods including OAuth and SAML.
Experience configuring Genesys components: agent scripts, data tables, schedules, routing tables.
Agile delivery experience working closely with Product Owners and technical leads.
Experience with AWS Lambda or cloud‑based API integrations is preferred.
Seniority level Mid‑Senior level
Employment type Contract
Job function IT Services and IT Consulting and Financial Services
Referrals increase your chances of interviewing at Optomi by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
Get notified about new Developer jobs in
Charlotte, NC .
#J-18808-Ljbffr