Genesis10
About Client
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions.
Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range $125K/Annum
Job Description
10+ years of development and implementation experience with contact center solutions On-premise and Cloud.
Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
Configure and troubleshoot Genesys software and hardware components.
Integrate Genesys with Third‑party applications and systems.
Strong development experience with Genesys Framework including IVR development / scripting, routing, strategy and reporting.
Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
Ability to trace and analyze call flows within Genesys strategies (call flow debugging).
Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
Strategy development: Experience developing and deploying strategies in Genesys.
Working experience with eServices/Genesys Chat/Multimedia and client callback solutions.
Call debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
Routing strategy analysis: Ability to analyze and optimize routing strategies for efficient call handling.
Working experience on major Genesys and NICE platform upgrades.
Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
Experience with call recording platforms (NICE, Genesys IR).
Experience with Genesys Cloud APIs, SDKs and development tools.
Knowledge of Genesys Cloud security features.
Proficiency with programming languages (Java, Python, JavaScript).
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IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions.
Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range $125K/Annum
Job Description
10+ years of development and implementation experience with contact center solutions On-premise and Cloud.
Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
Configure and troubleshoot Genesys software and hardware components.
Integrate Genesys with Third‑party applications and systems.
Strong development experience with Genesys Framework including IVR development / scripting, routing, strategy and reporting.
Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
Ability to trace and analyze call flows within Genesys strategies (call flow debugging).
Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
Strategy development: Experience developing and deploying strategies in Genesys.
Working experience with eServices/Genesys Chat/Multimedia and client callback solutions.
Call debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
Routing strategy analysis: Ability to analyze and optimize routing strategies for efficient call handling.
Working experience on major Genesys and NICE platform upgrades.
Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
Experience with Genesys products (PureCloud, Pure Engage, Pure Connect).
Experience with call recording platforms (NICE, Genesys IR).
Experience with Genesys Cloud APIs, SDKs and development tools.
Knowledge of Genesys Cloud security features.
Proficiency with programming languages (Java, Python, JavaScript).
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