ShyftOff
About ShyftOff:
ShyftOff makes contact center ops insanely easy.
We're the only
agentic workforce delivery platform
that manages your human contact center agents for you—combining automation, analytics, and the best global talent to deliver unmatched efficiency and performance.
We're scaling fast, backed by top investors, and building the future of how work gets done in contact centers.
About the Role We're looking for a
Scrum Master / Delivery Lead
who can sit cleanly between our
Product Owner (VP of Marketing & Product)
and our
development team
—owning execution details, maintaining clarity, and keeping priorities tight.
You will be the person who:
Owns the priority in the moment
(what we're doing now, next, and why)
Can
speak to progress across any project
at any time
Unblocks developers quickly
Translates between
non-technical stakeholders
and
technical builders
so everyone stays aligned
This is a great fit for someone who's shipped in a startup environment and knows how to rally a dev team to move smart and quickly.
What You’ll Do
Agile + Delivery Ownership
Run and improve our “scrumban” rituals: sprint planning, standups, backlog refinement, demos, retros, and release planning
Ensure the dev team has
clear, ready-to-build tickets
with acceptance criteria and context
Track delivery health (scope, milestones, risks, dependencies) and keep work moving
Priority & Alignment
Partner with the Product Owner to maintain a single, clear set of priorities
Make tradeoffs visible and help stakeholders understand impact (timelines, scope, resourcing)
Keep the backlog organized, current, and aligned with business outcomes
Unblocking & Problem Solving
Identify blockers early (requirements gaps, dependencies, environment issues, decisions needed)
Drive them to resolution—fast—by coordinating across teams and escalating appropriately
Communication & Stakeholder Management
Provide clear progress updates across multiple initiatives (what shipped, what's next, what's at risk)
Translate product and business needs into executable plans for devs
Translate technical reality into simple, non-dev language for leadership and internal stakeholders
Process Improvement
Build easy-to-follow processes for product development: clear ownership, clean handoffs, less noise
Introduce lightweight reporting/dashboards so the team and company always know where things stand
What We’re Looking For Required
2–5 years experience in a
Scrum Master, Agile Project Manager, Delivery Lead, or Technical PM
role
Experience supporting
startup teams
building
new or unique applications
Proven ability to
keep priorities straight
and deliver across multiple concurrent projects
Strong communication skills: you can adjust your language for execs, marketers, ops, and engineers
Comfort working with Jira and writing/maintaining high-quality tickets
Strong Plus
Scrum certification (CSM / PSM) or equivalent experience
Experience working closely with Product leadership and helping shape/clarify requirements
Familiarity with release planning, QA coordination, and go-live readiness
Experience operating in environments with shifting priorities (and keeping things focused)
How We’ll Measure Success (First 60–90 Days)
Dev team reports fewer blockers and clearer requirements
Stakeholders get consistent, understandable progress updates
Backlog is organized, actionable, and tied to business outcomes
Development commitments become more predictable; fewer surprises mid-sprint
Equal Opportunity Employer:
ShyftOff Corp values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
ShyftOff makes contact center ops insanely easy.
We're the only
agentic workforce delivery platform
that manages your human contact center agents for you—combining automation, analytics, and the best global talent to deliver unmatched efficiency and performance.
We're scaling fast, backed by top investors, and building the future of how work gets done in contact centers.
About the Role We're looking for a
Scrum Master / Delivery Lead
who can sit cleanly between our
Product Owner (VP of Marketing & Product)
and our
development team
—owning execution details, maintaining clarity, and keeping priorities tight.
You will be the person who:
Owns the priority in the moment
(what we're doing now, next, and why)
Can
speak to progress across any project
at any time
Unblocks developers quickly
Translates between
non-technical stakeholders
and
technical builders
so everyone stays aligned
This is a great fit for someone who's shipped in a startup environment and knows how to rally a dev team to move smart and quickly.
What You’ll Do
Agile + Delivery Ownership
Run and improve our “scrumban” rituals: sprint planning, standups, backlog refinement, demos, retros, and release planning
Ensure the dev team has
clear, ready-to-build tickets
with acceptance criteria and context
Track delivery health (scope, milestones, risks, dependencies) and keep work moving
Priority & Alignment
Partner with the Product Owner to maintain a single, clear set of priorities
Make tradeoffs visible and help stakeholders understand impact (timelines, scope, resourcing)
Keep the backlog organized, current, and aligned with business outcomes
Unblocking & Problem Solving
Identify blockers early (requirements gaps, dependencies, environment issues, decisions needed)
Drive them to resolution—fast—by coordinating across teams and escalating appropriately
Communication & Stakeholder Management
Provide clear progress updates across multiple initiatives (what shipped, what's next, what's at risk)
Translate product and business needs into executable plans for devs
Translate technical reality into simple, non-dev language for leadership and internal stakeholders
Process Improvement
Build easy-to-follow processes for product development: clear ownership, clean handoffs, less noise
Introduce lightweight reporting/dashboards so the team and company always know where things stand
What We’re Looking For Required
2–5 years experience in a
Scrum Master, Agile Project Manager, Delivery Lead, or Technical PM
role
Experience supporting
startup teams
building
new or unique applications
Proven ability to
keep priorities straight
and deliver across multiple concurrent projects
Strong communication skills: you can adjust your language for execs, marketers, ops, and engineers
Comfort working with Jira and writing/maintaining high-quality tickets
Strong Plus
Scrum certification (CSM / PSM) or equivalent experience
Experience working closely with Product leadership and helping shape/clarify requirements
Familiarity with release planning, QA coordination, and go-live readiness
Experience operating in environments with shifting priorities (and keeping things focused)
How We’ll Measure Success (First 60–90 Days)
Dev team reports fewer blockers and clearer requirements
Stakeholders get consistent, understandable progress updates
Backlog is organized, actionable, and tied to business outcomes
Development commitments become more predictable; fewer surprises mid-sprint
Equal Opportunity Employer:
ShyftOff Corp values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr