Exxel Outdoors
We're looking for a hands‑on IT Manager who likes to lead from the front. This role is for someone who can think strategically, solve problems in real time, and isn't afraid to jump in and get things done. If you enjoy owning IT from top to bottom and making a real impact on how a business runs, this role is for you!
POSITION SUMMARY This role encompasses both strategic and tactical (i.e. hands‑on) responsibilities. It requires a broad knowledge of all aspects of IT including Operations and Networking. The ideal person is analytical, strategic and has strong communication skills. Prior experience with premise‑based servers and cloud applications is required. The ability to plan and execute projects within time and budget constraints is a must. The IT Manager is responsible for acquisition, operation, integration and problem‑solving of both hardware and software systems in a multisite organization and is the final point for troubleshooting IT issues for the business. The role partners with the CFO to maintain our technology roadmap and set information technology strategies for critical areas including data security, disaster recovery/business resumption, server management, data warehouse utilization, ERP Cloud management, reporting and AI tools, hardware lifecycle management, and assessing new solutions for employee and consumer facing technologies and telecommunications. The IT Manager supervises the IT staff, systems and networks across the business and maintains network infrastructure, system backup, IT security, Group Policies, upgrade strategies and more. The position also supports the Help Desk Technician with end‑user support, account maintenance and system configuration. The role is very hands‑on and requires active participation and leadership in all IT functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee Helpdesk Support Technician and provide 2nd and 3rd level support as required.
Manage and monitor all installed systems and infrastructure.
Install, configure, test and maintain operating systems, application software and system management tools.
Deliver the highest levels of systems and infrastructure availability.
Maintain security, backup and redundancy strategies.
Improve and maintain enterprise quality security protocols of all points of entry to Exxel infrastructure.
Responsible for all web administration tasks, web domain management and secure web access.
Participate in the design of information and operational support systems.
Maintain quality service by establishing and enforcing organizational standards.
Handle procurement purchases and recurring infrastructure costs.
Assume on‑call and off‑hour shift responsibilities.
Maintain internal shared documentation on infrastructure layout, processes and all pertinent infrastructure information.
Work as a liaison for the business as the technical lead for relationships, contract negotiation, renewal and compliance, and collaborate with third‑party providers on IT projects.
Manage financial aspects for IT, including purchasing, budgeting and cost‑saving strategies.
Maintain all corporate IT assets, physical and virtual, domains, infrastructure, telecommunications and technology needs.
Work cross‑functionally to meet strategic IT requirements for business initiatives and KPIs.
Lead technological projects related to potential mergers and acquisitions.
Be the onsite technical expert on all internal business intelligence and consumer‑facing technologies such as EDI, e‑commerce, WMS and vendor/direct‑to‑consumer initiatives.
Maintain PCI compliance by implementing PCI DSS throughout system infrastructure.
Provide Windows and Azure AD management.
Leverage the strengths and perspectives of others within the organization to reach solutions.
Effectively manage multiple concurrent projects successfully.
Possess Amazon Cloud experience as a plus.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, benchmarking state‑of‑the‑art practices, and participating in professional societies.
QUALIFICATIONS / SKILLS
BS or BA degree in MIS, Information Technology, Computer Science or equivalent education and experience.
Minimum of five years of increasingly responsible IT Systems Support experience.
Strong project management skills with ability to make independent decisions.
General knowledge of network and collaboration tool administration.
Management of Office 365 tenants.
Telecom/data connectivity knowledge and enterprise VOIP system management required.
Experience with hardware: firewalls, switches, access points, servers, workstations/laptops.
Experience with software: Windows OS, macOS, vendor‑specific software.
Tech knowledge: Active Directory, DNS, DHCP, Group Policy Management.
Minimum of 10 years of experience in a business application support related role.
5+ years’ experience supervising people.
Budgeting, RFP and user documentation experience.
3+ years working with Microsoft Business Central or similar ERP system.
Previous experience with Electronic Data Interchange and order fulfillment processes or related software preferred.
Previous experience with SQL Server, C# and .NET debugging, network fundamentals, Server OS helpful.
Desired experience in: Microsoft Business Central Versions 14/18/22/current, SQL Server Management Studio, BigCommerce, CommerceHub, NuOrder, Shopify, Microsoft Office Suite, Power BI, Zuluys, Zebra Hardware, Microsoft/Mac OS, Cloud File Sharing, Cisco Hardware, Ubiquiti Unifi, Fortinet, Mimecast, Hype‑V, VMware, Freshservice, AI tools.
Ability to learn new software platforms quickly.
Ability to communicate effectively with business partners inside and outside the organization, including technical and non‑technical audiences.
Excellent problem‑solving skills with ability to understand complex business issues and solve them through technology.
Helpdesk, Network and Database experience.
Strong multitasking, organizational and time management skills; ability to manage multiple projects concurrently and meet deadlines.
BUDGET QUALIFICATIONS Responsible for annual budget preparation and periodical variance analysis.
SUPERVISORY RESPONSIBILITIES Will oversee the work of the Helpdesk Support Technician.
CERTIFICATIONS (IF APPLICABLE) Certifications including project management, ITIL 4, cybersecurity, cloud, and/or process improvement highly desirable.
WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co‑located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant).
PHYSICAL DEMANDS The role requires regular standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, talking and hearing. Occasional stooping, kneeling, crouching, crawling, and lifting/moving up to 25 pounds may be required. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
BENEFITS Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short‑term disability, long‑term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, plus discount programs from many outdoor industry companies through Pro‑Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and holiday pay.
PI280804038
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POSITION SUMMARY This role encompasses both strategic and tactical (i.e. hands‑on) responsibilities. It requires a broad knowledge of all aspects of IT including Operations and Networking. The ideal person is analytical, strategic and has strong communication skills. Prior experience with premise‑based servers and cloud applications is required. The ability to plan and execute projects within time and budget constraints is a must. The IT Manager is responsible for acquisition, operation, integration and problem‑solving of both hardware and software systems in a multisite organization and is the final point for troubleshooting IT issues for the business. The role partners with the CFO to maintain our technology roadmap and set information technology strategies for critical areas including data security, disaster recovery/business resumption, server management, data warehouse utilization, ERP Cloud management, reporting and AI tools, hardware lifecycle management, and assessing new solutions for employee and consumer facing technologies and telecommunications. The IT Manager supervises the IT staff, systems and networks across the business and maintains network infrastructure, system backup, IT security, Group Policies, upgrade strategies and more. The position also supports the Help Desk Technician with end‑user support, account maintenance and system configuration. The role is very hands‑on and requires active participation and leadership in all IT functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee Helpdesk Support Technician and provide 2nd and 3rd level support as required.
Manage and monitor all installed systems and infrastructure.
Install, configure, test and maintain operating systems, application software and system management tools.
Deliver the highest levels of systems and infrastructure availability.
Maintain security, backup and redundancy strategies.
Improve and maintain enterprise quality security protocols of all points of entry to Exxel infrastructure.
Responsible for all web administration tasks, web domain management and secure web access.
Participate in the design of information and operational support systems.
Maintain quality service by establishing and enforcing organizational standards.
Handle procurement purchases and recurring infrastructure costs.
Assume on‑call and off‑hour shift responsibilities.
Maintain internal shared documentation on infrastructure layout, processes and all pertinent infrastructure information.
Work as a liaison for the business as the technical lead for relationships, contract negotiation, renewal and compliance, and collaborate with third‑party providers on IT projects.
Manage financial aspects for IT, including purchasing, budgeting and cost‑saving strategies.
Maintain all corporate IT assets, physical and virtual, domains, infrastructure, telecommunications and technology needs.
Work cross‑functionally to meet strategic IT requirements for business initiatives and KPIs.
Lead technological projects related to potential mergers and acquisitions.
Be the onsite technical expert on all internal business intelligence and consumer‑facing technologies such as EDI, e‑commerce, WMS and vendor/direct‑to‑consumer initiatives.
Maintain PCI compliance by implementing PCI DSS throughout system infrastructure.
Provide Windows and Azure AD management.
Leverage the strengths and perspectives of others within the organization to reach solutions.
Effectively manage multiple concurrent projects successfully.
Possess Amazon Cloud experience as a plus.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, benchmarking state‑of‑the‑art practices, and participating in professional societies.
QUALIFICATIONS / SKILLS
BS or BA degree in MIS, Information Technology, Computer Science or equivalent education and experience.
Minimum of five years of increasingly responsible IT Systems Support experience.
Strong project management skills with ability to make independent decisions.
General knowledge of network and collaboration tool administration.
Management of Office 365 tenants.
Telecom/data connectivity knowledge and enterprise VOIP system management required.
Experience with hardware: firewalls, switches, access points, servers, workstations/laptops.
Experience with software: Windows OS, macOS, vendor‑specific software.
Tech knowledge: Active Directory, DNS, DHCP, Group Policy Management.
Minimum of 10 years of experience in a business application support related role.
5+ years’ experience supervising people.
Budgeting, RFP and user documentation experience.
3+ years working with Microsoft Business Central or similar ERP system.
Previous experience with Electronic Data Interchange and order fulfillment processes or related software preferred.
Previous experience with SQL Server, C# and .NET debugging, network fundamentals, Server OS helpful.
Desired experience in: Microsoft Business Central Versions 14/18/22/current, SQL Server Management Studio, BigCommerce, CommerceHub, NuOrder, Shopify, Microsoft Office Suite, Power BI, Zuluys, Zebra Hardware, Microsoft/Mac OS, Cloud File Sharing, Cisco Hardware, Ubiquiti Unifi, Fortinet, Mimecast, Hype‑V, VMware, Freshservice, AI tools.
Ability to learn new software platforms quickly.
Ability to communicate effectively with business partners inside and outside the organization, including technical and non‑technical audiences.
Excellent problem‑solving skills with ability to understand complex business issues and solve them through technology.
Helpdesk, Network and Database experience.
Strong multitasking, organizational and time management skills; ability to manage multiple projects concurrently and meet deadlines.
BUDGET QUALIFICATIONS Responsible for annual budget preparation and periodical variance analysis.
SUPERVISORY RESPONSIBILITIES Will oversee the work of the Helpdesk Support Technician.
CERTIFICATIONS (IF APPLICABLE) Certifications including project management, ITIL 4, cybersecurity, cloud, and/or process improvement highly desirable.
WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the Warehouse co‑located with the office. Travel and work will periodically be required at our facilities in Broomfield (office), Pasadena (office) or Haleyville (office & plant).
PHYSICAL DEMANDS The role requires regular standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, talking and hearing. Occasional stooping, kneeling, crouching, crawling, and lifting/moving up to 25 pounds may be required. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
BENEFITS Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short‑term disability, long‑term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, plus discount programs from many outdoor industry companies through Pro‑Deals. Each year, every employee receives a $200 allowance to buy any company product, plus you still get the discount on any items purchased. Exxel offers time off in vacation, sick and holiday pay.
PI280804038
#J-18808-Ljbffr