Exxel Outdoors
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IT Help Desk Technician
role at
Exxel Outdoors
1 week ago – be among the first 25 applicants
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Position Summary The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, e‑mail, or chat. Key responsibilities include diagnosing problems, offering step‑by‑step solutions (such as password resets and software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication. The role is the first line of defense for technical challenges and requires strong analytical, strategic planning, and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to inquiries and resolve technical issues for users (employees or customers)
Diagnose and fix problems with operating systems (Windows, macOS), applications (Office 365, e‑mail), hardware (printers, PCs), and basic network connectivity
Maintain Active Directory (users, security groups, policies)
Log, track, and manage support requests in the help‑desk system
Guide users through fixes remotely using screen‑sharing tools
Set up new user accounts, install software, and configure devices, including computer and phone setup, and provide basic systems training
Decommission user accounts as required
Manage inventory of software licenses and recurring subscriptions (Microsoft 365, Defender, SharePoint, third‑party apps, VPN, anti‑virus, password keepers, etc.)
Refer complex or unresolved issues to the IT Manager
Create and update knowledge‑base articles and training materials
Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards
Maintain, analyze, troubleshoot, and repair workstations (Windows & Apple), hardware, software, and computer peripherals, both onsite and remotely
Support distribution‑center devices including Zebra printers, USB hand scanners, and Symbol RF guns
Develop and maintain an updated Common Operating Environment (COE) and track inventory of all company assets
Collaboration: Work with stakeholders to reach solutions; thrive in various work groups to increase organizational value
Maintain a clean work area and equipment closet; organize inventory physically and in a tracking system
Find new and innovative approaches to performing business tasks
Effectively manage multiple concurrent projects successfully
Possess basic network troubleshooting knowledge and support the IT Manager with infrastructure when required
QUALIFICATIONS / SKILLS
BS or BA degree in Computer Science or equivalent experience
Certifications listed below (desired)
Familiarity with Dell & Apple devices
Familiarity with cloud computing environments
Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools
Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security (desirable)
Solid understanding of network concepts (TCP/IP, DNS, DHCP)
Superior interpersonal and communication skills – thrive in a team environment
Effective communication: Speak to both technical and non‑technical audiences with ease
Initiative – work and achieve objectives independently
Ability to manage multiple tasks at one time and meet deadlines
Strong problem‑solving and process‑improvement skills; evaluate complex business issues and solve them with technology
Experience with complex business solutions across multiple offices, distribution centers, and manufacturing facilities preferred
Demonstrated ability to work with executive management; meet deadlines, conduct research into IT issues and products, take initiative on projects, and manage multiple concurrent projects
Strong organizational skills
BUDGET QUALIFICATIONS Will assist the IT Manager with annual budget preparation and periodical variance analysis.
CERTIFICATIONS (If applicable) Comptia A+, Network+, ITIL Foundation
WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the warehouse co‑located with the office. Travel and work will periodically be required at our facilities in Broomfield, Pasadena, or Haleyville.
PHYSICAL DEMANDS Regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. May be required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made for individuals with disabilities.
Other Duties As Assigned This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Benefits Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short‑term disability, long‑term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor brands.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Sporting Goods Manufacturing
Referrals increase your chances of interviewing at Exxel Outdoors by 2x.
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IT Help Desk Technician
role at
Exxel Outdoors
1 week ago – be among the first 25 applicants
Get AI‑powered advice on this job and more exclusive features.
Position Summary The Help Desk Technician provides crucial IT support, assisting users with hardware, software, and network issues via phone, e‑mail, or chat. Key responsibilities include diagnosing problems, offering step‑by‑step solutions (such as password resets and software installs), escalating complex cases, documenting tickets, and ensuring a smooth user experience through patience and clear communication. The role is the first line of defense for technical challenges and requires strong analytical, strategic planning, and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond to inquiries and resolve technical issues for users (employees or customers)
Diagnose and fix problems with operating systems (Windows, macOS), applications (Office 365, e‑mail), hardware (printers, PCs), and basic network connectivity
Maintain Active Directory (users, security groups, policies)
Log, track, and manage support requests in the help‑desk system
Guide users through fixes remotely using screen‑sharing tools
Set up new user accounts, install software, and configure devices, including computer and phone setup, and provide basic systems training
Decommission user accounts as required
Manage inventory of software licenses and recurring subscriptions (Microsoft 365, Defender, SharePoint, third‑party apps, VPN, anti‑virus, password keepers, etc.)
Refer complex or unresolved issues to the IT Manager
Create and update knowledge‑base articles and training materials
Partner with CFO/COO & IT Manager to establish and enforce organization policies and standards
Maintain, analyze, troubleshoot, and repair workstations (Windows & Apple), hardware, software, and computer peripherals, both onsite and remotely
Support distribution‑center devices including Zebra printers, USB hand scanners, and Symbol RF guns
Develop and maintain an updated Common Operating Environment (COE) and track inventory of all company assets
Collaboration: Work with stakeholders to reach solutions; thrive in various work groups to increase organizational value
Maintain a clean work area and equipment closet; organize inventory physically and in a tracking system
Find new and innovative approaches to performing business tasks
Effectively manage multiple concurrent projects successfully
Possess basic network troubleshooting knowledge and support the IT Manager with infrastructure when required
QUALIFICATIONS / SKILLS
BS or BA degree in Computer Science or equivalent experience
Certifications listed below (desired)
Familiarity with Dell & Apple devices
Familiarity with cloud computing environments
Fluent in Microsoft Operating Systems, Microsoft 365 applications, Active Directory, remote support tools
Knowledge of Business Central (MS Dynamics), Concur, Web Services, Adobe, VPNs, password managers, system and network security (desirable)
Solid understanding of network concepts (TCP/IP, DNS, DHCP)
Superior interpersonal and communication skills – thrive in a team environment
Effective communication: Speak to both technical and non‑technical audiences with ease
Initiative – work and achieve objectives independently
Ability to manage multiple tasks at one time and meet deadlines
Strong problem‑solving and process‑improvement skills; evaluate complex business issues and solve them with technology
Experience with complex business solutions across multiple offices, distribution centers, and manufacturing facilities preferred
Demonstrated ability to work with executive management; meet deadlines, conduct research into IT issues and products, take initiative on projects, and manage multiple concurrent projects
Strong organizational skills
BUDGET QUALIFICATIONS Will assist the IT Manager with annual budget preparation and periodical variance analysis.
CERTIFICATIONS (If applicable) Comptia A+, Network+, ITIL Foundation
WORK ENVIRONMENT A typical office environment located at 776 Greene Street in Tupelo, MS will be the base of operations. Some work may be required in the warehouse co‑located with the office. Travel and work will periodically be required at our facilities in Broomfield, Pasadena, or Haleyville.
PHYSICAL DEMANDS Regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. May be required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made for individuals with disabilities.
Other Duties As Assigned This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Benefits Exxel Outdoors offers 2 Medical Plans, Dental, Vision, Life Insurance, programs for additional life insurance for self, spouse, and family, critical illness, short‑term disability, long‑term disability, and pet insurance. All employees receive 60% off MRSP on all our company websites, in addition to discount programs from many outdoor brands.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Sporting Goods Manufacturing
Referrals increase your chances of interviewing at Exxel Outdoors by 2x.
#J-18808-Ljbffr