Saransh Inc
Role
Amazon Connect Voice architect
Location Plano TX
Job Description
Design and implement scalable contact center solutions using Amazon Connect and AWS services.
Configure deploy and troubleshoot Amazon Connect SIP and VOIP systems.
Develop and optimize contact flows IVR and call routing strategies.
Integrate Amazon Connect with AWS services and automate workflows using Python.
Build and maintain real‑time audio / video solutions with WebRTC for web.
Manage SIP trunking DID and Toll‑Free Numbers; coordinate with telecom providers.
Ensure security and compliance with AWS best practices and regulatory standards.
Conduct interoperability testing, quality assurance and performance optimization.
Integrate contact center platforms with ServiceNow CRM for seamless workflow.
Troubleshoot and resolve issues in contact flows, agent connectivity and integrations.
Monitor and analyze metrics, reports and dashboards to improve operations.
Create technical documentation and architectural diagrams.
Train and support stakeholders on system usage and best practices.
Collaborate with IT operations and business teams to deliver effective solutions.
Key Skills
EIGRP
VOIP
VMware
Avaya
BGP
LAN
OSPF
QoS
Project Planning
Scripting
Unity
Troubleshooting
Employment Type Full Time
Experience years
Vacancy 1
#J-18808-Ljbffr
Location Plano TX
Job Description
Design and implement scalable contact center solutions using Amazon Connect and AWS services.
Configure deploy and troubleshoot Amazon Connect SIP and VOIP systems.
Develop and optimize contact flows IVR and call routing strategies.
Integrate Amazon Connect with AWS services and automate workflows using Python.
Build and maintain real‑time audio / video solutions with WebRTC for web.
Manage SIP trunking DID and Toll‑Free Numbers; coordinate with telecom providers.
Ensure security and compliance with AWS best practices and regulatory standards.
Conduct interoperability testing, quality assurance and performance optimization.
Integrate contact center platforms with ServiceNow CRM for seamless workflow.
Troubleshoot and resolve issues in contact flows, agent connectivity and integrations.
Monitor and analyze metrics, reports and dashboards to improve operations.
Create technical documentation and architectural diagrams.
Train and support stakeholders on system usage and best practices.
Collaborate with IT operations and business teams to deliver effective solutions.
Key Skills
EIGRP
VOIP
VMware
Avaya
BGP
LAN
OSPF
QoS
Project Planning
Scripting
Unity
Troubleshooting
Employment Type Full Time
Experience years
Vacancy 1
#J-18808-Ljbffr