CompassMSP
2 days ago Be among the first 25 applicants
This range is provided by CompassMSP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $62,000.00/yr - $67,000.00/yr
Additional compensation types Annual Bonus, Direct message the job poster from CompassMSP
CompassMSP is a rapidly expanding, award‑winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid‑sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for: Summary The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalates issues proactively when needed. This ideal candidate must be located near our local office. This is a hybrid position with a combination of work from home and in office requirement. Occasional travel to local client sites is required and on‑call availability may be required, which would be scheduled in advance.
Qualifications Include:
2–3+ years of recent experience providing technical support in an MSP or corporate IT environment
Proficient with Windows 10/11 and basic Windows Server administration (2016 or higher)
Experience performing common server tasks: user and group management, shared folder permissions, log review, service restarts, basic troubleshooting of AD/DNS/DHCP issues
Working knowledge of Microsoft 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics)
Familiarity with Remote Desktop Services / Remote Desktop Gateway (user access issues, session resets, profile issues)
Understanding of core networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting)
Experience supporting desktops, laptops, printers, mobile devices, and standard business software
Strong customer service, communication, and documentation skills
Preferred certifications: CompTIA Security+, Network+, Azure Fundamentals, or equivalent (or in progress)
Valid driver's license may be required for onsite client support (if applicable)
Who you are: You are a detail‑oriented self‑starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work‑hard, play‑hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
Respond to escalated tickets from Level 1 and provide timely resolution within SLA
Troubleshoot Windows OS, Microsoft 365, email, remote access, and user access issues
Perform standard Active Directory tasks (password resets, unlocks, group membership, profile paths)
Assist with server‑related support activities under guidance of senior engineers (folder permissions, account provisioning, login failures, RDP access issues, etc.)
Support users connecting through Remote Desktop Gateway / VPN and troubleshoot session, credential, or MFA issues
Deploy, configure, and support workstation hardware, approved applications, and peripheral devices
Assist with patching, updates, and scheduled maintenance tasks as assigned
Document tickets, resolutions, and SOP revisions accurately in the ticketing system
What we offer:
Competitive pay
Quarterly Bonuses
Progressive PTO
Medical/Dental/Vision/Life/Disability available
Tax‑deferred retirement plan with company match
Career Development and Coaching
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at CompassMSP by 2x
#J-18808-Ljbffr
This range is provided by CompassMSP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $62,000.00/yr - $67,000.00/yr
Additional compensation types Annual Bonus, Direct message the job poster from CompassMSP
CompassMSP is a rapidly expanding, award‑winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid‑sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for: Summary The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalates issues proactively when needed. This ideal candidate must be located near our local office. This is a hybrid position with a combination of work from home and in office requirement. Occasional travel to local client sites is required and on‑call availability may be required, which would be scheduled in advance.
Qualifications Include:
2–3+ years of recent experience providing technical support in an MSP or corporate IT environment
Proficient with Windows 10/11 and basic Windows Server administration (2016 or higher)
Experience performing common server tasks: user and group management, shared folder permissions, log review, service restarts, basic troubleshooting of AD/DNS/DHCP issues
Working knowledge of Microsoft 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics)
Familiarity with Remote Desktop Services / Remote Desktop Gateway (user access issues, session resets, profile issues)
Understanding of core networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting)
Experience supporting desktops, laptops, printers, mobile devices, and standard business software
Strong customer service, communication, and documentation skills
Preferred certifications: CompTIA Security+, Network+, Azure Fundamentals, or equivalent (or in progress)
Valid driver's license may be required for onsite client support (if applicable)
Who you are: You are a detail‑oriented self‑starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work‑hard, play‑hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
Respond to escalated tickets from Level 1 and provide timely resolution within SLA
Troubleshoot Windows OS, Microsoft 365, email, remote access, and user access issues
Perform standard Active Directory tasks (password resets, unlocks, group membership, profile paths)
Assist with server‑related support activities under guidance of senior engineers (folder permissions, account provisioning, login failures, RDP access issues, etc.)
Support users connecting through Remote Desktop Gateway / VPN and troubleshoot session, credential, or MFA issues
Deploy, configure, and support workstation hardware, approved applications, and peripheral devices
Assist with patching, updates, and scheduled maintenance tasks as assigned
Document tickets, resolutions, and SOP revisions accurately in the ticketing system
What we offer:
Competitive pay
Quarterly Bonuses
Progressive PTO
Medical/Dental/Vision/Life/Disability available
Tax‑deferred retirement plan with company match
Career Development and Coaching
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at CompassMSP by 2x
#J-18808-Ljbffr