Scionhealth
Description
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day‑to‑day interactions with our patients and teammates.
Job Summary
The Systems Administrator is responsible for managing local area networks, remote communications, servers, personal computers, and system performance. This position provides technical support to end users, manages system connectivity with internal and vendor platforms, oversees security and backup operations, and participates in on‑call rotations. The Systems Administrator also supports communication systems including Cisco Unified Call Manager and VOIP technologies.
Essential Functions
Installs, configures, and supports servers, desktop operating systems, and endpoint devices
Administers local and remote networks, ensuring availability, connectivity, and performance optimization
Supports Active Directory account management, password resets, and group assignments
Manages user support requests, documenting issues and resolutions in a ticketing system
Troubleshoots network, hardware, printer, and software issues; escalates when necessary
Ensures compliance with security policies including antivirus, security patching, and system backups
Maintains and monitors system logs, backup operations, and virus definitions
Provides desktop support, minor hardware repair, and user training as needed
Configures and supports mobile devices and email systems
Participates in IT help desk functions and on‑call support rotation
Maintains documentation for systems architecture, configurations, and standard operating procedures
Collaborates with the IT team on projects and continuous improvement efforts
Maintains a clean and organized work area and demonstrates safe working practices
Knowledge/Skills/Abilities/Expectations
Strong understanding of LAN/WAN networking, IP protocols, and system troubleshooting
Proficiency with Microsoft Windows, Office, and enterprise email systems
Ability to prioritize tasks and work independently in a high‑pressure environment
Excellent communication, customer service, and documentation skills
Familiarity with IT security standards and best practices
Qualifications Education
High school diploma or equivalent required
Associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred
Licenses/Certifications
Industry certifications (e.g., CompTIA Network+, Microsoft, Cisco) preferred but not required
Experience
Minimum of 1–3 years of experience in systems administration, networking, or IT support required
Experience with Cisco VOIP, Active Directory, and Windows server environments preferred
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Job Summary
The Systems Administrator is responsible for managing local area networks, remote communications, servers, personal computers, and system performance. This position provides technical support to end users, manages system connectivity with internal and vendor platforms, oversees security and backup operations, and participates in on‑call rotations. The Systems Administrator also supports communication systems including Cisco Unified Call Manager and VOIP technologies.
Essential Functions
Installs, configures, and supports servers, desktop operating systems, and endpoint devices
Administers local and remote networks, ensuring availability, connectivity, and performance optimization
Supports Active Directory account management, password resets, and group assignments
Manages user support requests, documenting issues and resolutions in a ticketing system
Troubleshoots network, hardware, printer, and software issues; escalates when necessary
Ensures compliance with security policies including antivirus, security patching, and system backups
Maintains and monitors system logs, backup operations, and virus definitions
Provides desktop support, minor hardware repair, and user training as needed
Configures and supports mobile devices and email systems
Participates in IT help desk functions and on‑call support rotation
Maintains documentation for systems architecture, configurations, and standard operating procedures
Collaborates with the IT team on projects and continuous improvement efforts
Maintains a clean and organized work area and demonstrates safe working practices
Knowledge/Skills/Abilities/Expectations
Strong understanding of LAN/WAN networking, IP protocols, and system troubleshooting
Proficiency with Microsoft Windows, Office, and enterprise email systems
Ability to prioritize tasks and work independently in a high‑pressure environment
Excellent communication, customer service, and documentation skills
Familiarity with IT security standards and best practices
Qualifications Education
High school diploma or equivalent required
Associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred
Licenses/Certifications
Industry certifications (e.g., CompTIA Network+, Microsoft, Cisco) preferred but not required
Experience
Minimum of 1–3 years of experience in systems administration, networking, or IT support required
Experience with Cisco VOIP, Active Directory, and Windows server environments preferred
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