NLB Services
Business Analyst – Recovery Modernization (Loan Originations)
NLB Services, Cleveland, Ohio, us, 44101
Business Analyst – Recovery Modernization (Loan Originations)
Location: Cleveland
We are seeking an experienced Business Analyst with strong expertise in
loan originations
and
recovery modernization initiatives
to support the transformation of lending processes, systems, and workflows. The ideal candidate brings deep understanding of end-to-end origination lifecycle, risk and credit policies, post-default recovery processes, and technology-driven modernization programs.
The BA will work with business stakeholders, technology teams, product owners, and regulatory partners to analyze current-state processes, design future-state frameworks, define requirements, and facilitate implementation of digital and system modernization efforts across loan origination and recovery functions.
Key Responsibilities
Lead requirement gathering, documentation, and analysis for
loan origination and recovery transformation initiatives .
Apply business and technical expertise to support business objectives and align to the roadmap.
Influence and contribute significantly to the design process to ensure it supports business requirements and an optimized user experience, partnering effectively with Enterprise Architecture.
Evaluate legacy platforms and recommend new-age solutions to improve recoveries through
digital outreach, analytics-driven segmentation, and workflow orchestration .
Define functional requirements for recovery enhancements such as skip tracing, promise-to-pay (PTP) tracking, field collections modules, and digital repayment channels.
Evaluate legacy workflows, identify modernization opportunities, and define scalable future-state operating models.
Use industry trends to influence requirements for new application features and enhancements aligned with strategic priorities.
Develop BRDs, FRDs, Epics/User Stories, Process Maps, Data Models, and Acceptance Criteria.
Collaborate with product and engineering teams to convert business needs into actionable technical requirements.
Translate business requirements into technical requirements, considering multiple users, risks, and impact scenarios.
Support platform selection, migration strategy, integration requirements, and process re-engineering.
Perform gap analysis between existing and target platforms for originations and collections/recovery.
Partner with Risk, Credit, Collections, Compliance, and Operations to align workflows with policy and regulatory expectations.
Work with QAS to lead project testing strategy and participate in user acceptance testing.
Capture requirements for multiple highly complex systems across stakeholders; apply SDLC to deliverables.
Conduct UAT planning, test case design, execution, and defect triage.
Advise on security, risk management, and IT process principles; collaborate with security and risk teams.
Monitor implementation progress, assist in change management, and support post-deployment stabilization.
Generate reporting and insights to measure recovery performance and origination efficiency improvements.
Act as a bridge between technology, operations, and internal business units.
Required Skills & Qualifications
4–8+ years’ experience as a Business Analyst (Finance/Banking preferred).
Strong domain knowledge of
loan originations : underwriting, scoring, approval, documentation, funding.
Strong experience in Collections and Defaults.
Perform current and future state analysis.
Work closely with Business and transform requirements for Dev teams.
Experience in building Use Cases.
Experience in
collections and loan recovery modernization , workflows, and automation.
Hands‑on experience building process maps (AS-IS/TO-BE) using Visio, Lucidchart, or BPMN.
Proven experience writing detailed BRDs/FRDs/User Stories in Agile/SAFe environments.
Strong understanding of regulatory guidelines and compliance frameworks in lending.
Familiarity with LOS platforms, recovery systems, workflow orchestration, and digital automation solutions.
Excellent stakeholder communication, problem‑solving, and analytical skills.
Ability to translate business needs into technical requirements with precision.
Preferred Qualifications (Good to Have)
Experience with modernization of legacy loan platforms (e.g., Temenos, Fiserv, nCino, Finacle).
Experience working with CGI Credit Studio Recovery Modernization platform.
Exposure to delinquency management, collections engines, restructuring, or charge‑off processes.
Experience with ML-based risk scoring or automation in origination workflows.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function
Information Technology
Information Services
#J-18808-Ljbffr
We are seeking an experienced Business Analyst with strong expertise in
loan originations
and
recovery modernization initiatives
to support the transformation of lending processes, systems, and workflows. The ideal candidate brings deep understanding of end-to-end origination lifecycle, risk and credit policies, post-default recovery processes, and technology-driven modernization programs.
The BA will work with business stakeholders, technology teams, product owners, and regulatory partners to analyze current-state processes, design future-state frameworks, define requirements, and facilitate implementation of digital and system modernization efforts across loan origination and recovery functions.
Key Responsibilities
Lead requirement gathering, documentation, and analysis for
loan origination and recovery transformation initiatives .
Apply business and technical expertise to support business objectives and align to the roadmap.
Influence and contribute significantly to the design process to ensure it supports business requirements and an optimized user experience, partnering effectively with Enterprise Architecture.
Evaluate legacy platforms and recommend new-age solutions to improve recoveries through
digital outreach, analytics-driven segmentation, and workflow orchestration .
Define functional requirements for recovery enhancements such as skip tracing, promise-to-pay (PTP) tracking, field collections modules, and digital repayment channels.
Evaluate legacy workflows, identify modernization opportunities, and define scalable future-state operating models.
Use industry trends to influence requirements for new application features and enhancements aligned with strategic priorities.
Develop BRDs, FRDs, Epics/User Stories, Process Maps, Data Models, and Acceptance Criteria.
Collaborate with product and engineering teams to convert business needs into actionable technical requirements.
Translate business requirements into technical requirements, considering multiple users, risks, and impact scenarios.
Support platform selection, migration strategy, integration requirements, and process re-engineering.
Perform gap analysis between existing and target platforms for originations and collections/recovery.
Partner with Risk, Credit, Collections, Compliance, and Operations to align workflows with policy and regulatory expectations.
Work with QAS to lead project testing strategy and participate in user acceptance testing.
Capture requirements for multiple highly complex systems across stakeholders; apply SDLC to deliverables.
Conduct UAT planning, test case design, execution, and defect triage.
Advise on security, risk management, and IT process principles; collaborate with security and risk teams.
Monitor implementation progress, assist in change management, and support post-deployment stabilization.
Generate reporting and insights to measure recovery performance and origination efficiency improvements.
Act as a bridge between technology, operations, and internal business units.
Required Skills & Qualifications
4–8+ years’ experience as a Business Analyst (Finance/Banking preferred).
Strong domain knowledge of
loan originations : underwriting, scoring, approval, documentation, funding.
Strong experience in Collections and Defaults.
Perform current and future state analysis.
Work closely with Business and transform requirements for Dev teams.
Experience in building Use Cases.
Experience in
collections and loan recovery modernization , workflows, and automation.
Hands‑on experience building process maps (AS-IS/TO-BE) using Visio, Lucidchart, or BPMN.
Proven experience writing detailed BRDs/FRDs/User Stories in Agile/SAFe environments.
Strong understanding of regulatory guidelines and compliance frameworks in lending.
Familiarity with LOS platforms, recovery systems, workflow orchestration, and digital automation solutions.
Excellent stakeholder communication, problem‑solving, and analytical skills.
Ability to translate business needs into technical requirements with precision.
Preferred Qualifications (Good to Have)
Experience with modernization of legacy loan platforms (e.g., Temenos, Fiserv, nCino, Finacle).
Experience working with CGI Credit Studio Recovery Modernization platform.
Exposure to delinquency management, collections engines, restructuring, or charge‑off processes.
Experience with ML-based risk scoring or automation in origination workflows.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function
Information Technology
Information Services
#J-18808-Ljbffr