FYST
About The Role
We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS. This role is focused on structure, analytics, and long‑term client performance rather than hunting or commission‑driven targets. You will work under the CBDO, helping to build and maintain a scalable client management framework and ensuring our merchant portfolio is healthy, controlled, and well‑supported.
What You'll Be Working On
Manage and maintain a portfolio of merchants, ensuring stability, performance, and long‑term retention
Build and maintain structured merchant profiles
Own client analytics and reporting, providing regular insights and recommendations
Coordinate internal services for merchants (payments, operations, compliance, support, finance)
Ensure the correct setup and ongoing management of our services for each merchant
Identify issues and risks early and proactively elevate and resolve them
Support onboarding, changes, and lifecycle management of merchants
Help build processes, documentation, and structure for customer and portfolio management
Act as an internal point of control and visibility for the merchant portfolio
What You Need To Succeed In This Role
2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar
Strong understanding of client portfolio management
Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus
Comfortable working with data, analytics, dashboards, and reports
Structured, detail‑oriented, and process‑driven mindset
Ability to work cross‑functionally with operations, product, compliance, and finance teams
Good level of English and fluent Russian
What We Offer
An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects – we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense – we favor the continuous development of our employees
Hybrid type of work
Vacation time; bank holidays; sick leaves; additional birthday day off
Team building events and corporate parties.
Seniority Level Mid‑Senior level
Employment Type Full‑time
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
#J-18808-Ljbffr
What You'll Be Working On
Manage and maintain a portfolio of merchants, ensuring stability, performance, and long‑term retention
Build and maintain structured merchant profiles
Own client analytics and reporting, providing regular insights and recommendations
Coordinate internal services for merchants (payments, operations, compliance, support, finance)
Ensure the correct setup and ongoing management of our services for each merchant
Identify issues and risks early and proactively elevate and resolve them
Support onboarding, changes, and lifecycle management of merchants
Help build processes, documentation, and structure for customer and portfolio management
Act as an internal point of control and visibility for the merchant portfolio
What You Need To Succeed In This Role
2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar
Strong understanding of client portfolio management
Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus
Comfortable working with data, analytics, dashboards, and reports
Structured, detail‑oriented, and process‑driven mindset
Ability to work cross‑functionally with operations, product, compliance, and finance teams
Good level of English and fluent Russian
What We Offer
An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects – we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense – we favor the continuous development of our employees
Hybrid type of work
Vacation time; bank holidays; sick leaves; additional birthday day off
Team building events and corporate parties.
Seniority Level Mid‑Senior level
Employment Type Full‑time
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
#J-18808-Ljbffr