Burlington Stores, Inc.
Manager Operations ServiceNow Platform
Burlington Stores, Inc., Beverly, New Jersey, us, 08010
Join to apply for the
Manager Operations ServiceNow Platform
role at
Burlington Stores, Inc.
Location: New Jersey – Edgewater Park Address: 4287 Route 130 S, 08010
Base pay range: $115,000.00/yr – $150,000.00/yr.
Position Overview The Manager, Operations ServiceNow Platform serves as the strategic and operational leader for the ServiceNow platform within the organization. This role is responsible for governing, evolving, and maximizing the value of the ServiceNow ecosystem across IT and enterprise workflows. The manager oversees platform strategy, administration, development, and governance, ensuring the platform meets business objectives, aligns with ITIL standards, and supports digital transformation initiatives.
A Day in the Life Platform Strategy & Governance
Define and execute the ServiceNow platform roadmap in alignment with corporate IT and business strategies.
Establish and enforce governance frameworks, including development standards, change management, and release management processes.
Prioritize and manage the ServiceNow demand pipeline, balancing innovation, stability, and compliance.
Partner with process owners and executive stakeholders to ensure the platform supports enterprise-wide service delivery objectives.
Leadership & Team Management
Lead and mentor a team of ServiceNow administrators, developers, and business analysts.
Oversee day‑to‑day platform operations and support, ensuring reliable performance and user satisfaction.
Coordinate work across onshore and offshore teams, managed service providers, and vendor partners.
Foster a culture of continuous improvement and service excellence.
Platform Operations & Enhancements
Oversee the maintenance, upgrades, and performance optimization of the ServiceNow platform.
Manage the configuration, customization, and integration of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC).
Ensure data integrity, CMDB accuracy, and platform security through policies and audit practices.
Support the implementation of automation, self‑service, and workflow enhancements to drive efficiency.
Stakeholder Engagement
Collaborate with IT leadership, business units, and process owners to identify improvement opportunities.
Translate business requirements into scalable ServiceNow solutions.
Communicate platform capabilities, new releases, and value realization to stakeholders and executives.
Act as the primary point of contact for the ServiceNow partner and account team.
Risk, Security & Compliance
Ensure compliance with enterprise security, privacy, and audit standards.
Maintain proper access control, data protection, and regulatory compliance across the platform.
Partner with InfoSec and internal audit teams to address findings and mitigate risk.
You'll Come With Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related discipline (Master’s preferred).
7+ years of ServiceNow experience, with 3+ years in a platform management or leadership role.
Proven experience managing ServiceNow ITSM, and at least one of the following: ITOM, HRSD, CSM, or GRC.
Demonstrated success leading cross‑functional teams and managing complex ServiceNow implementations.
Experience working with offshore and/or managed service teams.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) – required.
ServiceNow Certified Implementation Specialist (CIS) in ITSM or related areas.
ITIL v4 Foundation or Intermediate certification – required.
PMP, Agile/Scrum Master, or similar project management credential – a plus.
Come join our team. You’ll enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Posting Number: R101559
Remote Type: Hybrid
Job Type: Full‑time
#J-18808-Ljbffr
Manager Operations ServiceNow Platform
role at
Burlington Stores, Inc.
Location: New Jersey – Edgewater Park Address: 4287 Route 130 S, 08010
Base pay range: $115,000.00/yr – $150,000.00/yr.
Position Overview The Manager, Operations ServiceNow Platform serves as the strategic and operational leader for the ServiceNow platform within the organization. This role is responsible for governing, evolving, and maximizing the value of the ServiceNow ecosystem across IT and enterprise workflows. The manager oversees platform strategy, administration, development, and governance, ensuring the platform meets business objectives, aligns with ITIL standards, and supports digital transformation initiatives.
A Day in the Life Platform Strategy & Governance
Define and execute the ServiceNow platform roadmap in alignment with corporate IT and business strategies.
Establish and enforce governance frameworks, including development standards, change management, and release management processes.
Prioritize and manage the ServiceNow demand pipeline, balancing innovation, stability, and compliance.
Partner with process owners and executive stakeholders to ensure the platform supports enterprise-wide service delivery objectives.
Leadership & Team Management
Lead and mentor a team of ServiceNow administrators, developers, and business analysts.
Oversee day‑to‑day platform operations and support, ensuring reliable performance and user satisfaction.
Coordinate work across onshore and offshore teams, managed service providers, and vendor partners.
Foster a culture of continuous improvement and service excellence.
Platform Operations & Enhancements
Oversee the maintenance, upgrades, and performance optimization of the ServiceNow platform.
Manage the configuration, customization, and integration of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC).
Ensure data integrity, CMDB accuracy, and platform security through policies and audit practices.
Support the implementation of automation, self‑service, and workflow enhancements to drive efficiency.
Stakeholder Engagement
Collaborate with IT leadership, business units, and process owners to identify improvement opportunities.
Translate business requirements into scalable ServiceNow solutions.
Communicate platform capabilities, new releases, and value realization to stakeholders and executives.
Act as the primary point of contact for the ServiceNow partner and account team.
Risk, Security & Compliance
Ensure compliance with enterprise security, privacy, and audit standards.
Maintain proper access control, data protection, and regulatory compliance across the platform.
Partner with InfoSec and internal audit teams to address findings and mitigate risk.
You'll Come With Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related discipline (Master’s preferred).
7+ years of ServiceNow experience, with 3+ years in a platform management or leadership role.
Proven experience managing ServiceNow ITSM, and at least one of the following: ITOM, HRSD, CSM, or GRC.
Demonstrated success leading cross‑functional teams and managing complex ServiceNow implementations.
Experience working with offshore and/or managed service teams.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) – required.
ServiceNow Certified Implementation Specialist (CIS) in ITSM or related areas.
ITIL v4 Foundation or Intermediate certification – required.
PMP, Agile/Scrum Master, or similar project management credential – a plus.
Come join our team. You’ll enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full‑time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Posting Number: R101559
Remote Type: Hybrid
Job Type: Full‑time
#J-18808-Ljbffr