Pinion
Overview
Are you passionate about technology and building lasting client relationships? As a Client Success Specialist at Pinion, you’ll connect innovative IT solutions with real‑world business needs, ensuring clients experience seamless support, strategic guidance, and measurable results that strengthen their operations.
What You’ll Be Doing
Build strong, consultative relationships with clients to drive satisfaction, retention, and growth.
Develop and maintain a deep understanding of each client’s business, IT environment, and strategic goals.
Translate client needs into actionable service and product requirements.
Monitor client work, service calls, and documentation with precision and timeliness.
Collaborate across departments to create and maintain technology plans tailored to client needs.
Identify client trends and proactively develop strategies to address them.
Generate opportunities, prepare quotes, and track account activity.
What You’ll Need For This Position
Proven experience in client service and retention, ideally within IT or an MSP environment.
Excellent communication skills to engage effectively with business owners and stakeholders.
Technical curiosity and a drive to stay current on technological trends and business solutions.
Problem‑solving mindset and ability to tackle challenges.
Attention to detail in proposals, orders, and documentation.
Digital fluency: proficiency in Microsoft Office and familiarity with CRM systems.
Critical thinking and ability to analyze client needs and develop strategic solutions.
Flexibility and willingness to travel overnight occasionally.
What’s in it for you
A role that offers both challenges and opportunities to grow with an expanding team of IT and sales professionals.
Flexible work environment with options for hybrid or in‑office arrangements.
A people‑centered culture that values innovation, efficiency, and fun.
Competitive compensation and benefits package, including health, dental, vision, life, and disability insurance, 401(k) / profit‑sharing, paid holidays, and flexible work schedules.
Compensation Estimated salary range: $40,000 – $60,000 per year with opportunity to earn quarterly bonuses. Compensation decisions account for experience, skills, certifications/licenses, and geographic location.
EEO Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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What You’ll Be Doing
Build strong, consultative relationships with clients to drive satisfaction, retention, and growth.
Develop and maintain a deep understanding of each client’s business, IT environment, and strategic goals.
Translate client needs into actionable service and product requirements.
Monitor client work, service calls, and documentation with precision and timeliness.
Collaborate across departments to create and maintain technology plans tailored to client needs.
Identify client trends and proactively develop strategies to address them.
Generate opportunities, prepare quotes, and track account activity.
What You’ll Need For This Position
Proven experience in client service and retention, ideally within IT or an MSP environment.
Excellent communication skills to engage effectively with business owners and stakeholders.
Technical curiosity and a drive to stay current on technological trends and business solutions.
Problem‑solving mindset and ability to tackle challenges.
Attention to detail in proposals, orders, and documentation.
Digital fluency: proficiency in Microsoft Office and familiarity with CRM systems.
Critical thinking and ability to analyze client needs and develop strategic solutions.
Flexibility and willingness to travel overnight occasionally.
What’s in it for you
A role that offers both challenges and opportunities to grow with an expanding team of IT and sales professionals.
Flexible work environment with options for hybrid or in‑office arrangements.
A people‑centered culture that values innovation, efficiency, and fun.
Competitive compensation and benefits package, including health, dental, vision, life, and disability insurance, 401(k) / profit‑sharing, paid holidays, and flexible work schedules.
Compensation Estimated salary range: $40,000 – $60,000 per year with opportunity to earn quarterly bonuses. Compensation decisions account for experience, skills, certifications/licenses, and geographic location.
EEO Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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