GT Independence
Customer Service Support Specialist (NC)
GT Independence, Sturgis, Michigan, United States, 49091
Customer Service Support Specialist (NC)
Join to apply for the
Customer Service Support Specialist (NC)
role at
GT Independence
Work for a company where you make a difference in people’s lives every day. At GT, we know our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place!
Responsibilities
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
Qualifications
High School Diploma or GED required
Associate degree preferred
Work Environment Work is performed in a typical office (call center) setting.
GT Independence is a national, family‑owned organization and a trusted leader in personal and financial services for people in need of home and community‑based care throughout the country.
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Customer Service Support Specialist (NC)
role at
GT Independence
Work for a company where you make a difference in people’s lives every day. At GT, we know our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place!
Responsibilities
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
Qualifications
High School Diploma or GED required
Associate degree preferred
Work Environment Work is performed in a typical office (call center) setting.
GT Independence is a national, family‑owned organization and a trusted leader in personal and financial services for people in need of home and community‑based care throughout the country.
#J-18808-Ljbffr