NC Department of Health and Human Services
EHR Orders Analyst
NC Department of Health and Human Services, Raleigh, North Carolina, United States
EHR Orders Analyst – NC Department of Health and Human Services
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Agency Dept of Health and Human Services
Division SEC OFFICE - INFO TECH
Job Classification Title Applications Systems Specialist II (NS)
Position Number 60089384
Grade DT11
Description of Work The EHR Orders Analyst serves as a specialized application systems professional responsible for the design, configuration, and support of the Epic Orders module across thirteen state‑operated healthcare facilities. This position ensures the accurate and compliant implementation of computerized provider order entry (CPOE), clinical decision support, and interdisciplinary workflows that span inpatient, behavioral health, outpatient, and long‑term care settings. Operating within the Information Technology Division (ITD), the analyst collaborates with clinical and operational stakeholders to optimize workflows, maintain regulatory alignment, and support quality improvement initiatives. The role includes rotational on‑call responsibilities to provide after‑hours support for mission‑critical clinical systems. This position is essential to the delivery of safe, efficient, and standardized care across the Department’s healthcare network.
Key Duties Include
Design, build, test, and deploy Epic Orders functionality including CPOE workflows, order sets, preference lists, and clinical decision support tools.
Configure and maintain Epic Orders content to align with Joint Commission standards, CMS requirements, and DSOHF policies.
Collaborate with clinical teams to analyze workflow challenges and translate operational needs into technical specifications.
Lead validation sessions and readiness assessments for new features, upgrades, and optimization initiatives.
Develop and execute integrated test plans, including end‑to‑end validation across Orders, Pharmacy, Lab, Radiology, and Therapy modules.
Document testing outcomes, identify issues, and support remediation and regression testing during quarterly updates.
Provide Tier II/III support for Orders‑related incidents, including troubleshooting build defects and workflow disruptions.
Participate in rotational on‑call coverage to ensure timely resolution of critical application issues.
Create and maintain technical documentation, workflow diagrams, build guides, and training materials for end users and support teams.
Support go‑live activities, post‑implementation optimization, and ongoing stakeholder engagement across clinical and IT teams.
Knowledge Skills And Abilities / Management Preferences Salary Grade Range: $88,187.00 – $154,327.00
Configured Epic Orders module with expert‑level proficiency in CPOE workflows, order sets, preference lists, and clinical decision support tools across diverse care environments.
Verified proficiency in executing integrated testing and workflow validation using Epic testing frameworks, demonstrating expert‑level skills in identifying and resolving build‑related issues.
Demonstrated intermediate proficiency in ServiceNow to manage incident tracking, service‑level compliance, and cross‑team coordination for clinical application support.
Experienced developing technical documentation, workflow diagrams, and building guides to support training, go‑live readiness, and post‑implementation optimization.
Facilitated stakeholder engagement sessions with clinical teams to translate operational requirements into Epic build specifications, resulting in measurable workflow improvements.
Remote Work This position is eligible to be fully remote, with some requirements to report into Raleigh, North Carolina for meetings and duties requested by management.
Compensation And Benefits The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.
Supplemental Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Minimum Education And Experience Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development; OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development; OR High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development; OR an equivalent combination of education and experience.
Veterans’ and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB‑23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD‑256 or NGB‑22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Contact Information If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Yvette Jones
Email talentacquisition@dhhs.nc.gov
#J-18808-Ljbffr
Agency Dept of Health and Human Services
Division SEC OFFICE - INFO TECH
Job Classification Title Applications Systems Specialist II (NS)
Position Number 60089384
Grade DT11
Description of Work The EHR Orders Analyst serves as a specialized application systems professional responsible for the design, configuration, and support of the Epic Orders module across thirteen state‑operated healthcare facilities. This position ensures the accurate and compliant implementation of computerized provider order entry (CPOE), clinical decision support, and interdisciplinary workflows that span inpatient, behavioral health, outpatient, and long‑term care settings. Operating within the Information Technology Division (ITD), the analyst collaborates with clinical and operational stakeholders to optimize workflows, maintain regulatory alignment, and support quality improvement initiatives. The role includes rotational on‑call responsibilities to provide after‑hours support for mission‑critical clinical systems. This position is essential to the delivery of safe, efficient, and standardized care across the Department’s healthcare network.
Key Duties Include
Design, build, test, and deploy Epic Orders functionality including CPOE workflows, order sets, preference lists, and clinical decision support tools.
Configure and maintain Epic Orders content to align with Joint Commission standards, CMS requirements, and DSOHF policies.
Collaborate with clinical teams to analyze workflow challenges and translate operational needs into technical specifications.
Lead validation sessions and readiness assessments for new features, upgrades, and optimization initiatives.
Develop and execute integrated test plans, including end‑to‑end validation across Orders, Pharmacy, Lab, Radiology, and Therapy modules.
Document testing outcomes, identify issues, and support remediation and regression testing during quarterly updates.
Provide Tier II/III support for Orders‑related incidents, including troubleshooting build defects and workflow disruptions.
Participate in rotational on‑call coverage to ensure timely resolution of critical application issues.
Create and maintain technical documentation, workflow diagrams, build guides, and training materials for end users and support teams.
Support go‑live activities, post‑implementation optimization, and ongoing stakeholder engagement across clinical and IT teams.
Knowledge Skills And Abilities / Management Preferences Salary Grade Range: $88,187.00 – $154,327.00
Configured Epic Orders module with expert‑level proficiency in CPOE workflows, order sets, preference lists, and clinical decision support tools across diverse care environments.
Verified proficiency in executing integrated testing and workflow validation using Epic testing frameworks, demonstrating expert‑level skills in identifying and resolving build‑related issues.
Demonstrated intermediate proficiency in ServiceNow to manage incident tracking, service‑level compliance, and cross‑team coordination for clinical application support.
Experienced developing technical documentation, workflow diagrams, and building guides to support training, go‑live readiness, and post‑implementation optimization.
Facilitated stakeholder engagement sessions with clinical teams to translate operational requirements into Epic build specifications, resulting in measurable workflow improvements.
Remote Work This position is eligible to be fully remote, with some requirements to report into Raleigh, North Carolina for meetings and duties requested by management.
Compensation And Benefits The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.
Supplemental Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Minimum Education And Experience Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development; OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development; OR High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development; OR an equivalent combination of education and experience.
Veterans’ and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB‑23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD‑256 or NGB‑22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Contact Information If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Yvette Jones
Email talentacquisition@dhhs.nc.gov
#J-18808-Ljbffr