Saint Alphonsus
Patient Service Representative – OBGYN
Join the Saint Alphonsus Health System at our Boise OBGYN Clinic. We seek a passionate, friendly, and empathetic self‑starter dedicated to excellent patient service.
Overview The role is full‑time, Monday‑Friday 8:30 AM‑5:00 PM, located at 1072 N Liberty St Ste 100, Boise, ID 83704.
Responsibilities
Check in patients for appointments, collect co‑pays, and verify insurance eligibility.
Answer telephone calls, take accurate messages, and schedule appointments.
Update patient information in EPIC and maintain essential documentation.
Provide exceptional customer service, communicate with patients and families, and make independent decisions.
Qualifications
High School Diploma or equivalent preferred.
Previous customer service experience required; healthcare experience preferred.
Electronic health record (EHR) experience a plus; medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
Additional Duties
Acknowledge and greet patients immediately, providing a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update existing patient and insurance information.
Keep patient appointments on schedule by notifying provider of patient’s arrival.
Inform patients immediately of delays, explain why, and the anticipated wait time.
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles.
Assist patients with all aspects of financial assistance paperwork.
Control credit extended to patients via a payment plan.
Maintain business office inventory and equipment and order supplies.
Maintain a neat work area including the reception area.
Follow Cash Control Policy and Procedure and balance daily financial activities. Ensure collection of payments at time of service.
Benefits
Competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about benefits, culture, and career development opportunities.
Commitment to Diversity and EEO Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. They are equal‑opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Overview The role is full‑time, Monday‑Friday 8:30 AM‑5:00 PM, located at 1072 N Liberty St Ste 100, Boise, ID 83704.
Responsibilities
Check in patients for appointments, collect co‑pays, and verify insurance eligibility.
Answer telephone calls, take accurate messages, and schedule appointments.
Update patient information in EPIC and maintain essential documentation.
Provide exceptional customer service, communicate with patients and families, and make independent decisions.
Qualifications
High School Diploma or equivalent preferred.
Previous customer service experience required; healthcare experience preferred.
Electronic health record (EHR) experience a plus; medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
Additional Duties
Acknowledge and greet patients immediately, providing a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update existing patient and insurance information.
Keep patient appointments on schedule by notifying provider of patient’s arrival.
Inform patients immediately of delays, explain why, and the anticipated wait time.
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles.
Assist patients with all aspects of financial assistance paperwork.
Control credit extended to patients via a payment plan.
Maintain business office inventory and equipment and order supplies.
Maintain a neat work area including the reception area.
Follow Cash Control Policy and Procedure and balance daily financial activities. Ensure collection of payments at time of service.
Benefits
Competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about benefits, culture, and career development opportunities.
Commitment to Diversity and EEO Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. They are equal‑opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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