Saint Alphonsus
Patient Service Representative Float Pool
Saint Alphonsus, Boise, Idaho, United States, 83708
Overview
Patient Service Representative Float Pool at Saint Alphonsus is a full‑time role that supports all SAMG Medical Clinics in the Treasure Valley. The position requires a flexible, adaptable, and growth‑mindset individual comfortable with patient administrative tasks, EPIC record updates, and financial assistance paperwork. Responsibilities
Check in patients and verify appointment details. Collect patient co‑pays, answer telephones, and take accurate messages. Schedule appointments and check insurance eligibility. Update patient information using EPIC. Maintain confidentiality of patient data and comply with HIPAA regulations. Qualifications
High School Diploma or equivalent (preferred). Previous customer service experience required; healthcare experience preferred. Experience with electronic health records (EHR) and medical terminology. Process improvement or lean philosophy experience is a plus. Additional Duties
Greet patients immediately and provide a positive customer service experience. Register patients for appointments and complete paperwork. Verify and update existing patient and insurance information. Keep patient appointments on schedule by notifying provider of patient arrival. Inform patients of delays, explain why, and provide anticipated wait time. Collect, record, and communicate patient balances for visit, diagnostic testing, supplies, etc. Maintain knowledge of different payer practices and deductibles. Assist patients with all aspects of financial assistance paperwork. Control credit extended to patients via a payment plan. Maintain business office inventory and equipment and order supplies. Maintain a neat work area including the reception area. Follow Cash Control Policy and Procedure and balance daily financial activities; ensure timely collection of payments at time of service. About Saint Alphonsus
Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health. Visit
www.saintalphonsus.org/careers
to learn more about benefits, culture, and career development opportunities. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. We are equal‑opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Patient Service Representative Float Pool at Saint Alphonsus is a full‑time role that supports all SAMG Medical Clinics in the Treasure Valley. The position requires a flexible, adaptable, and growth‑mindset individual comfortable with patient administrative tasks, EPIC record updates, and financial assistance paperwork. Responsibilities
Check in patients and verify appointment details. Collect patient co‑pays, answer telephones, and take accurate messages. Schedule appointments and check insurance eligibility. Update patient information using EPIC. Maintain confidentiality of patient data and comply with HIPAA regulations. Qualifications
High School Diploma or equivalent (preferred). Previous customer service experience required; healthcare experience preferred. Experience with electronic health records (EHR) and medical terminology. Process improvement or lean philosophy experience is a plus. Additional Duties
Greet patients immediately and provide a positive customer service experience. Register patients for appointments and complete paperwork. Verify and update existing patient and insurance information. Keep patient appointments on schedule by notifying provider of patient arrival. Inform patients of delays, explain why, and provide anticipated wait time. Collect, record, and communicate patient balances for visit, diagnostic testing, supplies, etc. Maintain knowledge of different payer practices and deductibles. Assist patients with all aspects of financial assistance paperwork. Control credit extended to patients via a payment plan. Maintain business office inventory and equipment and order supplies. Maintain a neat work area including the reception area. Follow Cash Control Policy and Procedure and balance daily financial activities; ensure timely collection of payments at time of service. About Saint Alphonsus
Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health. Visit
www.saintalphonsus.org/careers
to learn more about benefits, culture, and career development opportunities. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. We are equal‑opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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