Citizens Bank
Description
The Quality Control Manager role within Real Estate Operations has the responsibility of inspecting retail and back-office facilities within an assigned region. This position ensures that cleaning, maintenance, and landscaping at designated sites comply with Citizens' quality standards. The Quality Control Manager will also provide guidance and support to janitorial technicians as needed and when requested by the Facility Management team. In this role you will create your own inspection schedule within an assigned territory. Job Benefits
Health Benefits Tools and supplies all provided Use of company vehicle Company provided cell phone, iPad and laptop Primary responsibilities include
Traveling to branches and back‑office locations to inspect the cleaning, maintenance and landscaping Evaluate the work that outside vendors are performing in branches and buildings Coach Facility Managers and Janitorial Technicians as needed in the correct processes Develop and maintain weekly schedules for site inspections Collaborate with other teams and business lines Coordinate with Facility Managers, cleaners and vendors to resolve deficiencies identified during inspections Create, respond to, and close out work orders upon completion using the Computerized Maintenance Management System via iPad, iPhone or Laptop Maintain records and other documents using Excel and other MS Office applications Required Skills/Experience
At least 1 year working with a CMMS (Computerized Maintenance Management System) such as FAMIS360 Preferred background in janitorial, maintenance or facilities management Knowledge of janitorial procedures Critical thinking and problem‑solving ability Proven customer service experience and/or abilities Competent use of MS Office applications Ability to travel as required Demonstrated written and verbal communications skills Ability to lift up to 50 pounds Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials
High School Degree or Equivalent Valid Driver’s License Hours & Work Schedule
Hours per Week:40 Work Schedule: Monday through Friday (Some overnight travel required) Pay Transparency
The salary range for this position is $83,842 - $110,240.90 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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The Quality Control Manager role within Real Estate Operations has the responsibility of inspecting retail and back-office facilities within an assigned region. This position ensures that cleaning, maintenance, and landscaping at designated sites comply with Citizens' quality standards. The Quality Control Manager will also provide guidance and support to janitorial technicians as needed and when requested by the Facility Management team. In this role you will create your own inspection schedule within an assigned territory. Job Benefits
Health Benefits Tools and supplies all provided Use of company vehicle Company provided cell phone, iPad and laptop Primary responsibilities include
Traveling to branches and back‑office locations to inspect the cleaning, maintenance and landscaping Evaluate the work that outside vendors are performing in branches and buildings Coach Facility Managers and Janitorial Technicians as needed in the correct processes Develop and maintain weekly schedules for site inspections Collaborate with other teams and business lines Coordinate with Facility Managers, cleaners and vendors to resolve deficiencies identified during inspections Create, respond to, and close out work orders upon completion using the Computerized Maintenance Management System via iPad, iPhone or Laptop Maintain records and other documents using Excel and other MS Office applications Required Skills/Experience
At least 1 year working with a CMMS (Computerized Maintenance Management System) such as FAMIS360 Preferred background in janitorial, maintenance or facilities management Knowledge of janitorial procedures Critical thinking and problem‑solving ability Proven customer service experience and/or abilities Competent use of MS Office applications Ability to travel as required Demonstrated written and verbal communications skills Ability to lift up to 50 pounds Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials
High School Degree or Equivalent Valid Driver’s License Hours & Work Schedule
Hours per Week:40 Work Schedule: Monday through Friday (Some overnight travel required) Pay Transparency
The salary range for this position is $83,842 - $110,240.90 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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