Empire Automotive Group
Automotive Service Advisor Mazda
Empire Automotive Group, Huntington Station, New York, United States, 11750
Automotive Service Advisor – Empire Mazda of Huntington
Our brand-new showroom and service facility is now open, and we are looking for an experienced service advisor to join our team. Mazda has always been a consistent and exciting brand from daily drivers to our success on the racetrack. Our new facility includes a service drive‑through, a state‑of‑art shop, and a spacious customer waiting room with full beverage and snack bar. This is a perfect time for you to grow with us—creating lifelong customer relationships and earning the money you deserve.
Job Description
Oversee service orders and flow of Service Lane
Ensure that customers receive prompt, courteous, and effective service
Takes ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression
Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer is not mishandled
Ensures the daily inventory of technicians' time is consistently sold to service customers
Distributes work between technicians efficiently
Answers technical questions about vehicle problems, warranties, services, and repairs
Maintains Customer Success Index at or above company standards
Assists in diagnosing vehicle problems, orders parts and tools as necessary
Oversees administration of warranty claims as well as training and supervising of service department
Encourages compliance with applicable laws and regulations
Maintains good working relationship with factory and fosters positive employee relations
Qualities We’re Looking For
Available to work flexible hours and weekends
Reliable, self‑starter mentality and ambitious spirit preferred
Ready to learn new products and eager to improve
Professional, well‑groomed personal appearance
Clean driving record and valid driver’s license
Excellent communication, interpersonal, and organizational skills
Understanding the importance of listening and being empathetic
Strong work ethic with ability to work in a fast‑paced, results‑driven environment
At least one year of prior customer‑facing service or telephone contact experience
Friendly, enthusiastic, reliable, with a positive “team‑player” attitude
Open to constructive feedback to improve performance and development
Strong computer and multitasking skills
Company Description The Empire Automotive Group provides exceptional opportunities for individuals seeking to advance in the retail automotive industry. With operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, Empire is the third‑fastest growing privately owned automotive group in the U.S. We are passionate about shaping the future of mobility and providing unparalleled experiences that redefine industry standards.
Benefits
401(k) Plan
Paid time off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Plans
Promotion from within
Pay Range Base pay range: $50,000.00/yr – $100,000.00/yr
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Retail Motor Vehicles
Equal Opportunity Employer We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Description
Oversee service orders and flow of Service Lane
Ensure that customers receive prompt, courteous, and effective service
Takes ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression
Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer is not mishandled
Ensures the daily inventory of technicians' time is consistently sold to service customers
Distributes work between technicians efficiently
Answers technical questions about vehicle problems, warranties, services, and repairs
Maintains Customer Success Index at or above company standards
Assists in diagnosing vehicle problems, orders parts and tools as necessary
Oversees administration of warranty claims as well as training and supervising of service department
Encourages compliance with applicable laws and regulations
Maintains good working relationship with factory and fosters positive employee relations
Qualities We’re Looking For
Available to work flexible hours and weekends
Reliable, self‑starter mentality and ambitious spirit preferred
Ready to learn new products and eager to improve
Professional, well‑groomed personal appearance
Clean driving record and valid driver’s license
Excellent communication, interpersonal, and organizational skills
Understanding the importance of listening and being empathetic
Strong work ethic with ability to work in a fast‑paced, results‑driven environment
At least one year of prior customer‑facing service or telephone contact experience
Friendly, enthusiastic, reliable, with a positive “team‑player” attitude
Open to constructive feedback to improve performance and development
Strong computer and multitasking skills
Company Description The Empire Automotive Group provides exceptional opportunities for individuals seeking to advance in the retail automotive industry. With operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, Empire is the third‑fastest growing privately owned automotive group in the U.S. We are passionate about shaping the future of mobility and providing unparalleled experiences that redefine industry standards.
Benefits
401(k) Plan
Paid time off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Plans
Promotion from within
Pay Range Base pay range: $50,000.00/yr – $100,000.00/yr
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Retail Motor Vehicles
Equal Opportunity Employer We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr