Burlington Auto Group
Automotive Service Advisor - Turnersville Kia
Burlington Auto Group, Washington Township, New Jersey, United States
Automotive Service Advisor - Turnersville Kia
Location:
Sicklerville, NJ
Position:
Service Advisor
Company:
Turnersville Kia
Key Responsibilities
Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
Keep customers informed throughout the service process, providing updates on the status of their vehicles.
Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
Maintain up-to-date knowledge of Kia vehicles, service procedures, and warranty policies.
Qualifications
Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
Strong understanding of automotive maintenance and repair processes.
Excellent communication and interpersonal skills.
Ability to explain complex technical information to customers in a clear and concise manner.
Proficient in using dealership management software and basic computer applications.
Previous experience with CDK required.
Strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
A customer‑focused attitude with a commitment to providing top‑notch service.
Valid driver’s license and a clean driving record.
High school diploma or equivalent required; additional technical training is a plus.
What We Offer
Competitive wage structure.
Comprehensive benefits package, including health insurance, retirement plans, and more.
Ongoing training and opportunities for professional development.
A supportive and positive work environment.
Opportunities for career growth and advancement within the dealership.
How To Apply Turnersville Kia is an equal opportunity employer committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply. Employment is contingent upon completion of a background check and a negative pre‑employment drug screen.
Salary:
$65,000 - $100,000 per year
#J-18808-Ljbffr
Sicklerville, NJ
Position:
Service Advisor
Company:
Turnersville Kia
Key Responsibilities
Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
Keep customers informed throughout the service process, providing updates on the status of their vehicles.
Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
Maintain up-to-date knowledge of Kia vehicles, service procedures, and warranty policies.
Qualifications
Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
Strong understanding of automotive maintenance and repair processes.
Excellent communication and interpersonal skills.
Ability to explain complex technical information to customers in a clear and concise manner.
Proficient in using dealership management software and basic computer applications.
Previous experience with CDK required.
Strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
A customer‑focused attitude with a commitment to providing top‑notch service.
Valid driver’s license and a clean driving record.
High school diploma or equivalent required; additional technical training is a plus.
What We Offer
Competitive wage structure.
Comprehensive benefits package, including health insurance, retirement plans, and more.
Ongoing training and opportunities for professional development.
A supportive and positive work environment.
Opportunities for career growth and advancement within the dealership.
How To Apply Turnersville Kia is an equal opportunity employer committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply. Employment is contingent upon completion of a background check and a negative pre‑employment drug screen.
Salary:
$65,000 - $100,000 per year
#J-18808-Ljbffr