Lenovo
Services Support - Commercial Lead ISS PCSD
Lenovo, Morrisville, North Carolina, United States, 27560
Job Responsibilities
End to end responsibility for cost
End to end responsibility for customer experience
Harmonizing the partner delivery (IT and processes) across the Geos
Optimize the service levels based on customer requirements focusing on cost and CX
Defining the service strategy for the commercial segment in collaboration with the Geos
One team - strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives
PSPD - collaboration with upsell team to support PSPD program
Basic Requirements
10-15 years of relevant experience
Bachelor's degree or higher
Preferred Requirements
Functional skills: Proven success in Services org managing Depots
Excellent Project Management, Analytical Thinking and Data-driven mentality
Excellent communication skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
Self-motivated and eager to take ownership of ambiguous tasks to ensure success.
Ability to build relationships with cross-functional colleagues and inspire others to achieve a common objective
Ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered
Openness and enthusiasm for working across different cultures.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
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End to end responsibility for cost
End to end responsibility for customer experience
Harmonizing the partner delivery (IT and processes) across the Geos
Optimize the service levels based on customer requirements focusing on cost and CX
Defining the service strategy for the commercial segment in collaboration with the Geos
One team - strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives
PSPD - collaboration with upsell team to support PSPD program
Basic Requirements
10-15 years of relevant experience
Bachelor's degree or higher
Preferred Requirements
Functional skills: Proven success in Services org managing Depots
Excellent Project Management, Analytical Thinking and Data-driven mentality
Excellent communication skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
Self-motivated and eager to take ownership of ambiguous tasks to ensure success.
Ability to build relationships with cross-functional colleagues and inspire others to achieve a common objective
Ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered
Openness and enthusiasm for working across different cultures.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
#J-18808-Ljbffr