Florida Orthopaedic Institute
Front Desk Representative - South Tampa
Florida Orthopaedic Institute, Florida, New York, United States
Front Desk Receptionist / Greeter
Position Summary: Responsible for ensuring all aspects of the check‑in and check‑out process are handled in an organized and efficient manner, including collecting co‑pay, deductibles, and patient balances, obtaining credit‑card‑on‑file agreements, and scheduling follow‑up appointments, diagnostic testing, and specialty injection appointments. The Rep is responsible for preparing paperwork at the start and end of the clinic day, verifying all charge slips have been completed, batching daily collections, reconciling missing tickets, creating claims (if applicable), and maintaining the correct balance in the cash box.
Qualifications: High School Diploma; 2 years experience in a medical environment.
Key Responsibilities
Ensuring the office/zone is prepared to receive patients by turning on lights, unlocking front doors, and placing appropriate sign‑in sheets in the clipboards on the front desk counter.
Greeting patients upon arrival with a smile, introducing yourself, and welcoming new patients to the practice.
Informing patients of any delays in clinic/wait times.
Providing patients with the intake tablet and instructions on how to use it.
Assisting patients who have difficulty using the tablet.
Ensuring patients have completed all required intake information.
Obtaining and verifying that the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account; scanning any new insurance cards and emailing the Benefits Department with changes.
Verifying that a valid authorization is present in the patient’s Athena account.
Ensuring the patient’s insurance benefits have been verified within the past 90 days.
Collecting all co‑pay, deductibles, co‑insurance, and outstanding patient balances.
Informing patients of credit‑card‑on‑file process and obtaining signed agreements.
Initiating the check‑in process in Athena.
Printing any financial agreements or advanced beneficiary notices and obtaining the patient’s signature.
Uploading any outside patient imaging CD’s into Medview PACS system.
Preparing all paperwork for the next day's clinic.
Scheduling patients’ follow‑up appointments.
Completing end‑of‑day batches.
Processing any required disability‑form payments.
Scanning daily batches to the Z drive and forwarding any documents for scanning to Patient Records.
Ensuring clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
Performing all other duties as assigned.
What We Offer
Full‑time opportunities with room for career growth and advancement.
Excellent job security and stability to promote an optimal work‑life balance.
Be part of this dynamic and growing high‑level Front Desk team!
Job Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
Orthopaedic Solutions Management is a Drug‑Free Workplace. We are committed to maintaining a safe, healthy, and productive work environment. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Location South Tampa, FL
#J-18808-Ljbffr
Qualifications: High School Diploma; 2 years experience in a medical environment.
Key Responsibilities
Ensuring the office/zone is prepared to receive patients by turning on lights, unlocking front doors, and placing appropriate sign‑in sheets in the clipboards on the front desk counter.
Greeting patients upon arrival with a smile, introducing yourself, and welcoming new patients to the practice.
Informing patients of any delays in clinic/wait times.
Providing patients with the intake tablet and instructions on how to use it.
Assisting patients who have difficulty using the tablet.
Ensuring patients have completed all required intake information.
Obtaining and verifying that the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account; scanning any new insurance cards and emailing the Benefits Department with changes.
Verifying that a valid authorization is present in the patient’s Athena account.
Ensuring the patient’s insurance benefits have been verified within the past 90 days.
Collecting all co‑pay, deductibles, co‑insurance, and outstanding patient balances.
Informing patients of credit‑card‑on‑file process and obtaining signed agreements.
Initiating the check‑in process in Athena.
Printing any financial agreements or advanced beneficiary notices and obtaining the patient’s signature.
Uploading any outside patient imaging CD’s into Medview PACS system.
Preparing all paperwork for the next day's clinic.
Scheduling patients’ follow‑up appointments.
Completing end‑of‑day batches.
Processing any required disability‑form payments.
Scanning daily batches to the Z drive and forwarding any documents for scanning to Patient Records.
Ensuring clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
Performing all other duties as assigned.
What We Offer
Full‑time opportunities with room for career growth and advancement.
Excellent job security and stability to promote an optimal work‑life balance.
Be part of this dynamic and growing high‑level Front Desk team!
Job Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
Orthopaedic Solutions Management is a Drug‑Free Workplace. We are committed to maintaining a safe, healthy, and productive work environment. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Location South Tampa, FL
#J-18808-Ljbffr