Ourisman Automotive Group
Front Desk Receptionist / Customer Service Representative
Ourisman Automotive Group, Fairfax, Virginia, United States, 22032
Front Desk Receptionist / Customer Service Representative
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Front Desk Receptionist / Customer Service Representative
role at
Ourisman Automotive Group
We are a Toyota‑Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.
The ideal candidate is organized, friendly, dependable, and comfortable working in a fast‑paced automotive environment.
Responsibilities
Greet customers professionally and assist with check‑in and pick‑up
Answer incoming phone calls and direct inquiries appropriately
Schedule estimates, repairs, and follow‑up appointments
Assist customers with basic repair status queries and general information
Coordinate with estimators, managers, and technicians as needed
Maintain accurate customer and repair records in the system
Keep the front desk and lobby clean, organized, and presentable
Support customer satisfaction and delivery process
Qualifications
Customer service or receptionist experience required
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask and stay organized
Basic computer skills and phone etiquette
Preferred Experience
Automotive, Dealership, or Collision Center Experience (not required)
Benefits
Competitive hourly pay
Stable, full‑time position
Professional work environment
Growth opportunities within the collision repair industry
Benefits package available (medical, etc.)
Ourisman Automotive Group Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family‑owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.
Pay Range $12.00/hr – $16.00/hr
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industry Motor Vehicle Manufacturing
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Front Desk Receptionist / Customer Service Representative
role at
Ourisman Automotive Group
We are a Toyota‑Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.
The ideal candidate is organized, friendly, dependable, and comfortable working in a fast‑paced automotive environment.
Responsibilities
Greet customers professionally and assist with check‑in and pick‑up
Answer incoming phone calls and direct inquiries appropriately
Schedule estimates, repairs, and follow‑up appointments
Assist customers with basic repair status queries and general information
Coordinate with estimators, managers, and technicians as needed
Maintain accurate customer and repair records in the system
Keep the front desk and lobby clean, organized, and presentable
Support customer satisfaction and delivery process
Qualifications
Customer service or receptionist experience required
Strong communication and interpersonal skills
Professional appearance and positive attitude
Ability to multitask and stay organized
Basic computer skills and phone etiquette
Preferred Experience
Automotive, Dealership, or Collision Center Experience (not required)
Benefits
Competitive hourly pay
Stable, full‑time position
Professional work environment
Growth opportunities within the collision repair industry
Benefits package available (medical, etc.)
Ourisman Automotive Group Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family‑owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.
Pay Range $12.00/hr – $16.00/hr
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industry Motor Vehicle Manufacturing
#J-18808-Ljbffr