O'Reilly Auto Parts
Retail Service Specialist – O'Reilly Auto Parts
Join O'Reilly Auto Parts as a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Key Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including execution on customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure the telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely; contact customers upon shipment arrivals.
Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to posted work schedule; approve changes/deviations; clock in/out per company policy.
Perform all store opening/closing duties, including day-end procedures, verify/security of money and deposits, prepare bank deposits, secure building and delivery vehicles, arm/disarm security alarms, and ensure night security lights are on.
All other duties as assigned.
Required Qualifications
Strong communication skills.
Ability to obtain RSS Certification.
Desired Qualifications
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental & vision insurance with optional FSA.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Employment Opportunity Statement O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email
rar@oreillyauto.com
or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details.
#J-18808-Ljbffr
Bilingual candidates encouraged to apply.
Key Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including execution on customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure the telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely; contact customers upon shipment arrivals.
Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to posted work schedule; approve changes/deviations; clock in/out per company policy.
Perform all store opening/closing duties, including day-end procedures, verify/security of money and deposits, prepare bank deposits, secure building and delivery vehicles, arm/disarm security alarms, and ensure night security lights are on.
All other duties as assigned.
Required Qualifications
Strong communication skills.
Ability to obtain RSS Certification.
Desired Qualifications
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental & vision insurance with optional FSA.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Employment Opportunity Statement O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email
rar@oreillyauto.com
or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details.
#J-18808-Ljbffr