New York Hilton Midtown
Front Office Operations Manager - New York Hilton Midtown
New York Hilton Midtown, New York, New York, us, 10261
Front Office Operations Manager - New York Hilton Midtown
Join the team at
New York Hilton Midtown , a 1,878‑room hotel offering 21,673 square feet of ballroom space and 49 meeting rooms, located in the heart of Manhattan. We are searching for a Front Office Operations Manager with a minimum of two years’ experience in a front‑office manager role within a hotel of 500 rooms or more. The ideal candidate thrives in fast‑paced environments, possesses excellent communication and multi‑tasking skills, and is available for a fully flexible schedule that will eventually include overnight shifts. Shift Pattern
During the training period the schedule follows a daytime shift pattern. After training the role transitions to primarily overnight shifts, with flexibility to work weekends and holidays. Compensation
Annual salary range: $75,000, aligned with experience and qualifications. Benefits
DailyPay – access to pay when you need it Medical insurance coverage for employee and family Mental health resources, including Employee Assistance Program Best‑in‑class paid time off (PTO) Go Hilton travel program: 100 discounted travel nights Parental leave support Debt‑free education through Guild Education partnership 401(k) plan with company match Hilton Shares: ESPP purchase at 15% discount Career growth and development opportunities Team Member Resource Groups Recognition and rewards programs Responsibilities
Ensure completion of daily objectives while maintaining Hilton’s brand standards of guest satisfaction by assigning and instructing Guest Service, Front Office, Reservations and Front Desk agents. Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar data. Interview, train, supervise, counsel, schedule and evaluate staff; observe performance and encourage improvement. Communicate effectively both verbally and in writing to provide clear direction; foster team spirit and leadership. Attend operational meetings to obtain and disseminate pertinent information. Qualifications
Minimum 2 years’ experience as a Front Office Manager in a 500‑room or larger hotel. Excellent communication, leadership and teamwork skills. Strong integrity and ownership of decisions. Strong customer focus, adaptability, quality orientation, productivity, and dependability. Hospitality mindset – passion for delivering exceptional guest experiences. Integrity – do the right thing all the time. Leadership – a leader in industry and community. Teamwork – a team player in everything. Ownership – accountable for actions and decisions. Sense of urgency and discipline – “Now” mindset.
#J-18808-Ljbffr
Join the team at
New York Hilton Midtown , a 1,878‑room hotel offering 21,673 square feet of ballroom space and 49 meeting rooms, located in the heart of Manhattan. We are searching for a Front Office Operations Manager with a minimum of two years’ experience in a front‑office manager role within a hotel of 500 rooms or more. The ideal candidate thrives in fast‑paced environments, possesses excellent communication and multi‑tasking skills, and is available for a fully flexible schedule that will eventually include overnight shifts. Shift Pattern
During the training period the schedule follows a daytime shift pattern. After training the role transitions to primarily overnight shifts, with flexibility to work weekends and holidays. Compensation
Annual salary range: $75,000, aligned with experience and qualifications. Benefits
DailyPay – access to pay when you need it Medical insurance coverage for employee and family Mental health resources, including Employee Assistance Program Best‑in‑class paid time off (PTO) Go Hilton travel program: 100 discounted travel nights Parental leave support Debt‑free education through Guild Education partnership 401(k) plan with company match Hilton Shares: ESPP purchase at 15% discount Career growth and development opportunities Team Member Resource Groups Recognition and rewards programs Responsibilities
Ensure completion of daily objectives while maintaining Hilton’s brand standards of guest satisfaction by assigning and instructing Guest Service, Front Office, Reservations and Front Desk agents. Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar data. Interview, train, supervise, counsel, schedule and evaluate staff; observe performance and encourage improvement. Communicate effectively both verbally and in writing to provide clear direction; foster team spirit and leadership. Attend operational meetings to obtain and disseminate pertinent information. Qualifications
Minimum 2 years’ experience as a Front Office Manager in a 500‑room or larger hotel. Excellent communication, leadership and teamwork skills. Strong integrity and ownership of decisions. Strong customer focus, adaptability, quality orientation, productivity, and dependability. Hospitality mindset – passion for delivering exceptional guest experiences. Integrity – do the right thing all the time. Leadership – a leader in industry and community. Teamwork – a team player in everything. Ownership – accountable for actions and decisions. Sense of urgency and discipline – “Now” mindset.
#J-18808-Ljbffr