Hilton Worldwide, Inc.
Front Office Manager - Martinique New York on Broadway, Curio Collection by Hilt
Hilton Worldwide, Inc., New York, New York, us, 10261
Front Office Manager - Martinique New York on Broadway, Curio Collection by Hilton
Job Number
HOT0C6ZC
Work Locations Martinique New York on Broadway, Curio Collection by Hilton
49 West 32nd Street, New York 10001
Position Summary The historic Martinique New York on Broadway, Curio Collection by Hilton is seeking a full‑time Front Office Manager to join their guest services team. This 500‑room property is located in Manhattan’s Koreatown, a five‑minute walk from the Empire State Building, Macy’s Herald Square, Madison Square Garden, and Penn Station.
This position will be one of multiple front office managers and report to the director of front office operations. The manager will oversee a union team of 13 guest service agents and 7 bellpeople, typically 3‑8 team members per shift.
Responsibilities
Manage all front office operations, including guest service and registration (check‑in/check‑out), room inventory, product quality, cost control, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy implementation, and meeting facilitation.
Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, and recognition.
Assess service and satisfaction trends, address issues, and implement improvements.
Ensure compliance with Hilton standards.
Meet and greet guests, respond to inquiries and resolve concerns promptly and efficiently.
Initiate and implement upselling techniques to maximize occupancy and revenue.
Keep team members current on hotel products, services, facilities, and local area events.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Minimum of 2 years’ management experience in front office or housekeeping, with a Local 6 union team.
Experience with luxury or lifestyle hotel brands is an asset.
Shift Pattern Candidates should be available to work AM, PM, and overnight shifts as needed, including any day of the week, weekends, and holidays.
Salary Range $70,000 – $75,000, final offer based on experience.
Benefits
DailyPay for pay when you need it.
Medical insurance coverage for you and your family.
Mental health resources including Employee Assistance Program.
Best‑in‑class paid time off (PTO).
Hilton travel program: 100 nights of discounted travel.
Parental leave.
Debt‑free education through Guild Education.
401(k) plan and company match.
Hilton Shares: ESPP with 15% discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
E.E.O Statement Hilton is an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, national origin, disability, veteran status, or any protected status as required by applicable law.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Guest Services, Operations, and Front Office Guest Services, Operations, and Front Office.
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Work Locations Martinique New York on Broadway, Curio Collection by Hilton
49 West 32nd Street, New York 10001
Position Summary The historic Martinique New York on Broadway, Curio Collection by Hilton is seeking a full‑time Front Office Manager to join their guest services team. This 500‑room property is located in Manhattan’s Koreatown, a five‑minute walk from the Empire State Building, Macy’s Herald Square, Madison Square Garden, and Penn Station.
This position will be one of multiple front office managers and report to the director of front office operations. The manager will oversee a union team of 13 guest service agents and 7 bellpeople, typically 3‑8 team members per shift.
Responsibilities
Manage all front office operations, including guest service and registration (check‑in/check‑out), room inventory, product quality, cost control, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy implementation, and meeting facilitation.
Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, and recognition.
Assess service and satisfaction trends, address issues, and implement improvements.
Ensure compliance with Hilton standards.
Meet and greet guests, respond to inquiries and resolve concerns promptly and efficiently.
Initiate and implement upselling techniques to maximize occupancy and revenue.
Keep team members current on hotel products, services, facilities, and local area events.
Complete audit procedures as needed.
Recruit, interview and train team members.
Qualifications
Minimum of 2 years’ management experience in front office or housekeeping, with a Local 6 union team.
Experience with luxury or lifestyle hotel brands is an asset.
Shift Pattern Candidates should be available to work AM, PM, and overnight shifts as needed, including any day of the week, weekends, and holidays.
Salary Range $70,000 – $75,000, final offer based on experience.
Benefits
DailyPay for pay when you need it.
Medical insurance coverage for you and your family.
Mental health resources including Employee Assistance Program.
Best‑in‑class paid time off (PTO).
Hilton travel program: 100 nights of discounted travel.
Parental leave.
Debt‑free education through Guild Education.
401(k) plan and company match.
Hilton Shares: ESPP with 15% discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
E.E.O Statement Hilton is an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, national origin, disability, veteran status, or any protected status as required by applicable law.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Guest Services, Operations, and Front Office Guest Services, Operations, and Front Office.
#J-18808-Ljbffr