MSI
Senior Customer Service Representative – MSI
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Senior Customer Service Representative
role at
MSI .
Base Pay Range:
$21.00/hr – $24.00/hr
Summary:
The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory, and optimizing the company's truckloads.
Work Hours:
Monday to Friday, 08:00 AM – 05:00 PM; 3 Saturdays per month, 09:00 AM – 01:00 PM
Seniority Level:
Associate Employment Type:
Full-time
Compensation:
This hourly, non-exempt position pays from $21.00 to $24.00 per hour, with overtime compensated at 1.5 times the base rate. New hires typically earn between $42,100 and $56,900 annually, depending on experience, overtime hours, and bonuses.
Responsibilities
Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Follow up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and elevate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Retain up-to-date knowledge of company products and track stock levels.
Complete sales transactions and process payments.
Schedule trucking and delivery of material to customers, based on delivery schedule.
Create shipping orders and packing lists.
Troubleshoot customer issues during delivery process.Partner with Sales Representative to keep account transactions and literature up to date.
Practice customer focus, collaboration, and communication with team.
May be required to travel occasionally.
Perform additional duties as required or requested.
Qualifications
High School Education required; some college work completed preferred.
Minimum 3 years of customer service experience in a Big Box retailer.Clear communication with the ability to use positive language.
Attentiveness.
Proven ability to handle multiple tasks at once.
Goal-oriented focus.
Good mathematical skills; ability to do calculations quickly.
Demonstrated experience with the use of PCs, along with the ability to navigate a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Bilingual (Spanish) preferred.
Physical Demands
Use of hands to handle objects, tools, or controls; reach with hands and arms; communicate verbally; frequently sit, occasionally stand or walk.
Occasionally lift, pull, and move up to 25 pounds. Requires close vision.
Benefits
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored one‑on‑one tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests.
About MSI Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has received many prestigious awards including:
Top 5 fastest growing companies (OC Business Journal)
Supplier Diversity Award (Home Depot)
#1 Flooring Distributor multiple years in a row (Floor Covering Weekly)
Top Workplaces Award winner multiple times (Top Workplaces)
MSI Founder named the Entrepreneur of the Year (Ernst and Young)
EEO Statement MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
Referral Incentive Referrals increase your chances of interviewing at MSI by 2x.
#MSI #MSI
#J-18808-Ljbffr
Senior Customer Service Representative
role at
MSI .
Base Pay Range:
$21.00/hr – $24.00/hr
Summary:
The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory, and optimizing the company's truckloads.
Work Hours:
Monday to Friday, 08:00 AM – 05:00 PM; 3 Saturdays per month, 09:00 AM – 01:00 PM
Seniority Level:
Associate Employment Type:
Full-time
Compensation:
This hourly, non-exempt position pays from $21.00 to $24.00 per hour, with overtime compensated at 1.5 times the base rate. New hires typically earn between $42,100 and $56,900 annually, depending on experience, overtime hours, and bonuses.
Responsibilities
Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Follow up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and elevate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Retain up-to-date knowledge of company products and track stock levels.
Complete sales transactions and process payments.
Schedule trucking and delivery of material to customers, based on delivery schedule.
Create shipping orders and packing lists.
Troubleshoot customer issues during delivery process.Partner with Sales Representative to keep account transactions and literature up to date.
Practice customer focus, collaboration, and communication with team.
May be required to travel occasionally.
Perform additional duties as required or requested.
Qualifications
High School Education required; some college work completed preferred.
Minimum 3 years of customer service experience in a Big Box retailer.Clear communication with the ability to use positive language.
Attentiveness.
Proven ability to handle multiple tasks at once.
Goal-oriented focus.
Good mathematical skills; ability to do calculations quickly.
Demonstrated experience with the use of PCs, along with the ability to navigate a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Bilingual (Spanish) preferred.
Physical Demands
Use of hands to handle objects, tools, or controls; reach with hands and arms; communicate verbally; frequently sit, occasionally stand or walk.
Occasionally lift, pull, and move up to 25 pounds. Requires close vision.
Benefits
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored one‑on‑one tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests.
About MSI Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.
Over the years, MSI has received many prestigious awards including:
Top 5 fastest growing companies (OC Business Journal)
Supplier Diversity Award (Home Depot)
#1 Flooring Distributor multiple years in a row (Floor Covering Weekly)
Top Workplaces Award winner multiple times (Top Workplaces)
MSI Founder named the Entrepreneur of the Year (Ernst and Young)
EEO Statement MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
Referral Incentive Referrals increase your chances of interviewing at MSI by 2x.
#MSI #MSI
#J-18808-Ljbffr