Sira Consulting, an Inc 5000 company
Datacenter Technician
Sira Consulting, an Inc 5000 company, Milwaukee, Wisconsin, United States, 53244
Overview
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Job Title Account Manager | US IT Staffing & VMS Expert | Recruitment Delivery | Team Mentor | Client Engagement
Please look for junior profiles Exp: 5-10 Years
About Job role A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation.
Key responsibilities
Hardware Management : Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks.
Remote Team Collaboration : Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues.
Documentation & Reporting : Documenting activities, maintaining service logs, and updating remote teams or project managers.
Inventory & Auditing : Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory.
Emergency Response : Responding to emergencies and participating in on-call rotations as needed.
Safety & Compliance : Following safety protocols and adhering to operational procedures and change management policies.
Network Hardware Management : Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers.
Telecom Infrastructure Support : Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting.
Cabling and Connectivity : Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity.
Troubleshooting and Diagnostics : Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing.
Maintenance and Repairs : Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components.
Qualifications Education : High school diploma or GED required; technical school training or relevant experience preferred; certifications such as
CompTIA Network+
or CCNA are beneficial.
Experience : Minimum of 2 years in network/telecom support, field service, or data center operations preferred; experience with OEM network devices and fiber optic cabling is an asset.
Technical Skills : Knowledge of networking concepts (OSI Layers 2 & 3), protocols (TCP/IP), cabling, data center operations, and basic telecom systems; ability to interpret technical diagrams, use hand tools, and familiarity with remote access tools and ticketing systems.
Soft Skills : Proficient troubleshooting, problem-solving, communication (written and verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required.
Physical Requirements : Able to lift up to 50 pounds, climb ladders, work in confined spaces, and perform physically demanding tasks.
Availability : Flexible to work various shifts, participate in on-call rotations, and travel reliably to client sites when required using own vehicle.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Sira Consulting, an Inc 5000 company by 2x
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Job Title Account Manager | US IT Staffing & VMS Expert | Recruitment Delivery | Team Mentor | Client Engagement
Please look for junior profiles Exp: 5-10 Years
About Job role A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation.
Key responsibilities
Hardware Management : Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks.
Remote Team Collaboration : Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues.
Documentation & Reporting : Documenting activities, maintaining service logs, and updating remote teams or project managers.
Inventory & Auditing : Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory.
Emergency Response : Responding to emergencies and participating in on-call rotations as needed.
Safety & Compliance : Following safety protocols and adhering to operational procedures and change management policies.
Network Hardware Management : Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers.
Telecom Infrastructure Support : Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting.
Cabling and Connectivity : Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity.
Troubleshooting and Diagnostics : Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing.
Maintenance and Repairs : Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components.
Qualifications Education : High school diploma or GED required; technical school training or relevant experience preferred; certifications such as
CompTIA Network+
or CCNA are beneficial.
Experience : Minimum of 2 years in network/telecom support, field service, or data center operations preferred; experience with OEM network devices and fiber optic cabling is an asset.
Technical Skills : Knowledge of networking concepts (OSI Layers 2 & 3), protocols (TCP/IP), cabling, data center operations, and basic telecom systems; ability to interpret technical diagrams, use hand tools, and familiarity with remote access tools and ticketing systems.
Soft Skills : Proficient troubleshooting, problem-solving, communication (written and verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required.
Physical Requirements : Able to lift up to 50 pounds, climb ladders, work in confined spaces, and perform physically demanding tasks.
Availability : Flexible to work various shifts, participate in on-call rotations, and travel reliably to client sites when required using own vehicle.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Sira Consulting, an Inc 5000 company by 2x
Get notified about new Datacenter Technician jobs in
Milwaukee, WI .
Data Center Technician - Neurodiversity Hiring Program
Mount Pleasant, WI $33.00-$45.00 3 days ago
Mount Pleasant, WI $30.00-$44.00 1 week ago
Mount Pleasant, WI $33.00-$45.00 3 days ago
IT Surveillance and Security Technician II
Prototype CNC Setup Technician — Mills & Lathes
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr