CarMax
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This range is provided by CarMax. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $29.00/hr
6071 - Fremont - 44100 Christy Street, Fremont, California, 94538
CarMax, the way your career should be!
Provide An Iconic Customer Experience - Summary Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
What You Will Do - Essential Responsibilities
Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
Seek win/win solutions for the customer and partners appropriately.
Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information for registration and/or titling, processing reassignments, and auditing completed paperwork.
Process auction sales, dealer registration, and/or appraisal lane purchases, including the collection of titles, payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts.
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
Answer a multi-line phone system, respond to callers’ needs, and direct calls as appropriate.
Learn And Succeed As Part Of a Team
Pleasant, but noisy office environment.
Numerous distractions and disruptions due to incoming communication.
May require walking or standing for extended periods of time.
Variety of work schedules with shifts that include nights, weekends, and holidays.
Wear CarMax clothing (acquired through the company) at all times while working in the store.
Qualifications
Read, interpret and transcribe data in order to maintain accurate records.
Use resources and partnerships to balance the needs of the customer and the business.
Understand numeric filing system.
Use word processing, spreadsheets and other programs, displaying intermediate PC skills.
Prioritize and multi-task in a deadline-oriented environment requiring above-average organizational skills and attention to detail.
Lift objects that weigh as much as 15-20 lbs.
Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and in writing.
Complete CarMax-provided training as required.
Develop partnerships with Sales team and other departments to provide quality customer service.
Maintain confidentiality of all records, files and reports within the scope of the position.
Report Asset Protection and/or Human Resource related issues to management.
The Hourly Rate For This Position Is $18.10 - $29.10
Benefits Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. For full‑time hourly or commission/incentive eligible associates, you may earn up to 48 hours of sick time per year accrued on a per-pay‑period basis and between 80 and 200 hours of vacation time after a 90‑day waiting period depending on years of continuous service. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Retail
Referrals increase your chances of interviewing at CarMax by 2x
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
This range is provided by CarMax. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $29.00/hr
6071 - Fremont - 44100 Christy Street, Fremont, California, 94538
CarMax, the way your career should be!
Provide An Iconic Customer Experience - Summary Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
What You Will Do - Essential Responsibilities
Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
Seek win/win solutions for the customer and partners appropriately.
Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information for registration and/or titling, processing reassignments, and auditing completed paperwork.
Process auction sales, dealer registration, and/or appraisal lane purchases, including the collection of titles, payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts.
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
Answer a multi-line phone system, respond to callers’ needs, and direct calls as appropriate.
Learn And Succeed As Part Of a Team
Pleasant, but noisy office environment.
Numerous distractions and disruptions due to incoming communication.
May require walking or standing for extended periods of time.
Variety of work schedules with shifts that include nights, weekends, and holidays.
Wear CarMax clothing (acquired through the company) at all times while working in the store.
Qualifications
Read, interpret and transcribe data in order to maintain accurate records.
Use resources and partnerships to balance the needs of the customer and the business.
Understand numeric filing system.
Use word processing, spreadsheets and other programs, displaying intermediate PC skills.
Prioritize and multi-task in a deadline-oriented environment requiring above-average organizational skills and attention to detail.
Lift objects that weigh as much as 15-20 lbs.
Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and in writing.
Complete CarMax-provided training as required.
Develop partnerships with Sales team and other departments to provide quality customer service.
Maintain confidentiality of all records, files and reports within the scope of the position.
Report Asset Protection and/or Human Resource related issues to management.
The Hourly Rate For This Position Is $18.10 - $29.10
Benefits Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. For full‑time hourly or commission/incentive eligible associates, you may earn up to 48 hours of sick time per year accrued on a per-pay‑period basis and between 80 and 200 hours of vacation time after a 90‑day waiting period depending on years of continuous service. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Retail
Referrals increase your chances of interviewing at CarMax by 2x
#J-18808-Ljbffr