Pinnacle Treatment Centers, Inc.
Residential Treatment Manager
Pinnacle Treatment Centers, Inc., Roanoke, Virginia, United States, 24000
Patient Care Manager – Ambulatory
Join to apply for the
Patient Care Manager – Ambulatory
role at
Pinnacle Treatment Centers, Inc.
As a Patient Care Manager of Ambulatory Services (PCM‑AMB), you are a key leader within the multidisciplinary team, responsible for overseeing the delivery of high‑quality, patient‑centered care in a transitional living or outpatient setting. This role provides direct supervision, guidance, and mentorship to the Patient Care Specialist team (Tiers I–III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care. The PCM is accountable for operational oversight, teammate development, and regulatory alignment—collaborating with nursing, clinical, and facility leadership to support program structure, maintain compliance, and uphold organizational standards.
Benefits
18 days PTO (Paid Time Off)
401k with company match
Company‑sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short‑term disability, long‑term disability, and accident insurance
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Discounted tuition and scholarships through Capella University
Responsibilities
Provide direct supervision and mentorship to PCS/PRC teammates, ensuring alignment with role expectations, skill progression, and organizational standards.
Support the recruitment, onboarding, retention, and performance development of PCS/PRC teammates through coaching, feedback, and growth‑oriented evaluation practices.
Model effective leadership by promoting team engagement, accountability, and a positive culture across all PCS/PRC.
Ensure role clarity and skill advancement at each PCS/PRC through mentorship alignment, individual development plans, and regular supervision.
Maintain appropriate PCS/PRC staffing and scheduling in accordance with Pinnacle standards, patient ratios, program needs, and provide coverage when necessary.
Manage bi‑weekly payroll submission, accurate timekeeping including regular updates of teammate time sheets.
Conduct timely 90‑day and annual performance reviews with established goals and measurable outcomes.
Investigate concerns involving PCS/PRC teammates, analyze relevant data, and implement appropriate resolutions in collaboration with HR or leadership.
Plan, lead and document PCS/PRC team meetings and training to support quality improvement and regulatory readiness.
Assist with admissions, transfers, and discharges by effectively managing patient monitoring for safety and security, patient belongings searches, physical safety searches, observed urine drug screens, and transportation, as necessary.
Collaborate with clinical and medical teams on ensuring safe, trauma‑informed support and crisis prevention and intervention emphasizing the safety of patients at risk for suicidal ideation, early treatment termination, and/or other high‑risk behaviors.
Oversee the search of patient belongings including heat treatment, required documentation, and storage of confiscated non‑permitted belongings to ensure safety and security of the patient’s personal property and the facility.
Manage patient cash balances as necessary/required including maintaining all required documentation and monthly audits for accuracy.
Oversee patient self‑administration of medication procedures and vital sign collection processes to ensure the safety of all patients and teammates in collaboration with the medical team.
Oversee, plan, and support PCS/PRC‑led recovery support groups/meetings and recreational activities in alignment with Pinnacle schedules and patient care goals.
Oversee grocery budgets, weekly meal planning, and ordering processes, ensuring effective use of resources and adherence to established guidelines.
Oversee ordering and organizing supplies for the Patient Care team including supplies for group and recreational activities, patient snacks, patient care items (hygiene), and search supplies in alignment with budgets.
Assist patients without resources in meeting basic needs by utilizing available resources.
Monitor PCS/PRC documentation, including shift reports, Critical Incident Reports, mileage / receipt logs, and Electronic Health Record (EHR) entries for timeliness, accuracy, and compliance with Pinnacle policies.
Ensure safety protocols, infection control measures, and facility cleanliness are upheld across all PCS/PRC operations.
Monitor and manage census accuracy including EHR occupancy, bed board, and communication tools used by the Patient Care department.
Coordinate and approve local transportation arrangements when facility staff are unavailable.
Lead efforts to uphold boundary standards across the department. Provide training, monitor patterns of concern, and ensure staff understand and apply ethical guidelines.
Serve as a liaison between PCS/PRC and other departments to ensure effective implementation of daily routines, group schedules, and recovery‑oriented programming.
Be present and engaged in daily flash meetings, weekly treatment team meetings, and all required leadership and staff meetings.
Serve as Administrator on Call for after–hours or weekend management needs, as scheduled.
Train teammates on the PCS Playbook and Pinnacle Treatment Models and ensure consistent implementation across all tiers.
Understand and be able to perform all duties of the PCS/PRC roles, providing hands‑on support as needed.
Perform other duties as assigned to support the mission and success of the department.
Requirements
Associate degree from an accredited college or university in one of the behavioral science disciplines plus one (1) year of experience working in a behavioral health setting OR high school diploma or equivalent plus three (3) years of experience working in a behavioral health setting.
One (1) year of proven experience supervising and leading a team.
Firm understanding of addiction treatment and the recovery process, including medication assisted treatment.
CPR/First Aid certification – updated as required (can be obtained with company upon hire).
MANDT/CPI certification – updated as required (can be obtained with company upon hire).
Valid driver’s license in good standing.
Ability to travel up to 50% as needed.
Preferred
Undergraduate degree from an accredited college or university.
Four (4) or more years of experience working in behavioral health.
Two (2) years of proven experience supervising and leading a team.
Education – Required
High School/GED or better
Education – Preferred
Associates or better
Licenses & Certifications – Required
Driver’s License
MANDT
CPR
Skills – Preferred
Emotional Intelligence and Resilience
Decision‑making and problem‑solving
Crisis intervention and risk management
Behaviors – Preferred
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations – Preferred
Self‑Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non‑merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
Referrals increase your chances of interviewing at Pinnacle Treatment Centers, Inc. by 2x.
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Patient Care Manager – Ambulatory
role at
Pinnacle Treatment Centers, Inc.
As a Patient Care Manager of Ambulatory Services (PCM‑AMB), you are a key leader within the multidisciplinary team, responsible for overseeing the delivery of high‑quality, patient‑centered care in a transitional living or outpatient setting. This role provides direct supervision, guidance, and mentorship to the Patient Care Specialist team (Tiers I–III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care. The PCM is accountable for operational oversight, teammate development, and regulatory alignment—collaborating with nursing, clinical, and facility leadership to support program structure, maintain compliance, and uphold organizational standards.
Benefits
18 days PTO (Paid Time Off)
401k with company match
Company‑sponsored ongoing training and certification opportunities
Full comprehensive benefits package including medical, dental, vision, short‑term disability, long‑term disability, and accident insurance
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Discounted tuition and scholarships through Capella University
Responsibilities
Provide direct supervision and mentorship to PCS/PRC teammates, ensuring alignment with role expectations, skill progression, and organizational standards.
Support the recruitment, onboarding, retention, and performance development of PCS/PRC teammates through coaching, feedback, and growth‑oriented evaluation practices.
Model effective leadership by promoting team engagement, accountability, and a positive culture across all PCS/PRC.
Ensure role clarity and skill advancement at each PCS/PRC through mentorship alignment, individual development plans, and regular supervision.
Maintain appropriate PCS/PRC staffing and scheduling in accordance with Pinnacle standards, patient ratios, program needs, and provide coverage when necessary.
Manage bi‑weekly payroll submission, accurate timekeeping including regular updates of teammate time sheets.
Conduct timely 90‑day and annual performance reviews with established goals and measurable outcomes.
Investigate concerns involving PCS/PRC teammates, analyze relevant data, and implement appropriate resolutions in collaboration with HR or leadership.
Plan, lead and document PCS/PRC team meetings and training to support quality improvement and regulatory readiness.
Assist with admissions, transfers, and discharges by effectively managing patient monitoring for safety and security, patient belongings searches, physical safety searches, observed urine drug screens, and transportation, as necessary.
Collaborate with clinical and medical teams on ensuring safe, trauma‑informed support and crisis prevention and intervention emphasizing the safety of patients at risk for suicidal ideation, early treatment termination, and/or other high‑risk behaviors.
Oversee the search of patient belongings including heat treatment, required documentation, and storage of confiscated non‑permitted belongings to ensure safety and security of the patient’s personal property and the facility.
Manage patient cash balances as necessary/required including maintaining all required documentation and monthly audits for accuracy.
Oversee patient self‑administration of medication procedures and vital sign collection processes to ensure the safety of all patients and teammates in collaboration with the medical team.
Oversee, plan, and support PCS/PRC‑led recovery support groups/meetings and recreational activities in alignment with Pinnacle schedules and patient care goals.
Oversee grocery budgets, weekly meal planning, and ordering processes, ensuring effective use of resources and adherence to established guidelines.
Oversee ordering and organizing supplies for the Patient Care team including supplies for group and recreational activities, patient snacks, patient care items (hygiene), and search supplies in alignment with budgets.
Assist patients without resources in meeting basic needs by utilizing available resources.
Monitor PCS/PRC documentation, including shift reports, Critical Incident Reports, mileage / receipt logs, and Electronic Health Record (EHR) entries for timeliness, accuracy, and compliance with Pinnacle policies.
Ensure safety protocols, infection control measures, and facility cleanliness are upheld across all PCS/PRC operations.
Monitor and manage census accuracy including EHR occupancy, bed board, and communication tools used by the Patient Care department.
Coordinate and approve local transportation arrangements when facility staff are unavailable.
Lead efforts to uphold boundary standards across the department. Provide training, monitor patterns of concern, and ensure staff understand and apply ethical guidelines.
Serve as a liaison between PCS/PRC and other departments to ensure effective implementation of daily routines, group schedules, and recovery‑oriented programming.
Be present and engaged in daily flash meetings, weekly treatment team meetings, and all required leadership and staff meetings.
Serve as Administrator on Call for after–hours or weekend management needs, as scheduled.
Train teammates on the PCS Playbook and Pinnacle Treatment Models and ensure consistent implementation across all tiers.
Understand and be able to perform all duties of the PCS/PRC roles, providing hands‑on support as needed.
Perform other duties as assigned to support the mission and success of the department.
Requirements
Associate degree from an accredited college or university in one of the behavioral science disciplines plus one (1) year of experience working in a behavioral health setting OR high school diploma or equivalent plus three (3) years of experience working in a behavioral health setting.
One (1) year of proven experience supervising and leading a team.
Firm understanding of addiction treatment and the recovery process, including medication assisted treatment.
CPR/First Aid certification – updated as required (can be obtained with company upon hire).
MANDT/CPI certification – updated as required (can be obtained with company upon hire).
Valid driver’s license in good standing.
Ability to travel up to 50% as needed.
Preferred
Undergraduate degree from an accredited college or university.
Four (4) or more years of experience working in behavioral health.
Two (2) years of proven experience supervising and leading a team.
Education – Required
High School/GED or better
Education – Preferred
Associates or better
Licenses & Certifications – Required
Driver’s License
MANDT
CPR
Skills – Preferred
Emotional Intelligence and Resilience
Decision‑making and problem‑solving
Crisis intervention and risk management
Behaviors – Preferred
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations – Preferred
Self‑Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non‑merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
Referrals increase your chances of interviewing at Pinnacle Treatment Centers, Inc. by 2x.
#J-18808-Ljbffr