State of Tennessee
Job Title
PROGRAM MONITOR 2 - 12232025-73749
Employer State of Tennessee
Location (Department) Department of Human Services, Administration Division, Hamilton County
Posting Dates Opening: 12/23/2025 12:00AM Central Time Closing: 01/05/2026 11:59PM Central Time
Salary Monthly: $3,631.00 - $4,533.00 Annual: $43,572.00 - $54,396.00
Job Type Full‑Time
Job Summary (Overview) Under general supervision, is responsible for monitoring activities of average difficulty; performs related work as required. This is the advanced working level class in the Program Monitor sub‑series. An employee in this class monitors programs of contract agencies receiving public funds from the State. The Program Monitor 2 differs from a Program Monitor 1 in that an incumbent of the latter performs basic monitoring tasks of smaller or less complex contract programs. The Program Monitor 2 differs from a Program Monitor 3 in that an incumbent of the latter supervises lower‑level monitors.
Key Responsibilities
Collects and compiles data related to service delivery prior to on‑site visits to facilitate the review process and analyzes applicable documentation while on‑site to verify compliance with program standards. Writes narrative and detailed observations, conclusions, findings, concerns, and recommendations relevant to the program to increase productivity and effectiveness.
Leads the review process by identifying team members and delegating tasks to facilitate review. Discusses pertinent components of the monitoring activities including planning, data collection, monitoring techniques, and communication among staff, contractors, clients and local officials to facilitate the review process.
Determines if a program has achieved stated results and outcomes in the contract or grant agreement and the extent to which the contract agency has achieved compliance with established standards. Reviews and monitors implementation of agency/contractor corrective action plan to ensure compliance.
Tests compliance of allowed and unallowed program activities, Civil Rights, eligibility, and other applicable program areas to ensure all requirements are met according to state and federal law.
Examines staff/client ration, equipment inventories, business services, and other evidence to verify the contract requirements are met for program operations.
Reports results of program review for program improvements to ensure compliance. Discusses program observations, report findings and recommendations with agency management to inform them of required corrective action.
Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information. Clarifies any questions or concerns pertaining to compliance to inform and interpret the meaning of information for providers and departmental management.
Schedules agency site visits based on site locations, agency hours of operations, and other project conditions to ensure programs are monitored according to policy.
Qualifications
Graduation from an accredited college or university with a bachelor's degree.
One year of full‑time professional experience monitoring, developing, or implementing accounting systems or programs with services or related outcomes covered by organizational rules, regulations, or related standards.
Substitution of Education for Experience: Additional graduate coursework may substitute for the required experience on a year for year basis up to one year.
Travel: willingness to travel; valid driver’s license if required.
Criminal history disclosure form, release of records, and fingerprint sample as required by state law.
Special Qualifications
All positions require travel and willingness to travel.
Must possess a valid driver’s license where required.
Core Competencies (KSA's)
Decision Quality
Plans and Aligns
Manages Complexity
Communicates Effectively
Instills Trust
Knowledge
Administration and Management
Clerical
Communications and Media
Law and Government
Economics and Accounting
Skills
Active Learning and Listening
Critical Thinking
Judgment and Decision Making
Monitoring
Instructing
Abilities
Deductive Reasoning
Inductive Reasoning
Information Ordering
Number Facility
Written Comprehension
Tools & Equipment
Personal Computer/Laptop
Telephone
Printer/Scanner/Fax Machine
GPS
Voice Recorder/Digital Camera
Other Information This is a hybrid position. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Government Administration
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Employer State of Tennessee
Location (Department) Department of Human Services, Administration Division, Hamilton County
Posting Dates Opening: 12/23/2025 12:00AM Central Time Closing: 01/05/2026 11:59PM Central Time
Salary Monthly: $3,631.00 - $4,533.00 Annual: $43,572.00 - $54,396.00
Job Type Full‑Time
Job Summary (Overview) Under general supervision, is responsible for monitoring activities of average difficulty; performs related work as required. This is the advanced working level class in the Program Monitor sub‑series. An employee in this class monitors programs of contract agencies receiving public funds from the State. The Program Monitor 2 differs from a Program Monitor 1 in that an incumbent of the latter performs basic monitoring tasks of smaller or less complex contract programs. The Program Monitor 2 differs from a Program Monitor 3 in that an incumbent of the latter supervises lower‑level monitors.
Key Responsibilities
Collects and compiles data related to service delivery prior to on‑site visits to facilitate the review process and analyzes applicable documentation while on‑site to verify compliance with program standards. Writes narrative and detailed observations, conclusions, findings, concerns, and recommendations relevant to the program to increase productivity and effectiveness.
Leads the review process by identifying team members and delegating tasks to facilitate review. Discusses pertinent components of the monitoring activities including planning, data collection, monitoring techniques, and communication among staff, contractors, clients and local officials to facilitate the review process.
Determines if a program has achieved stated results and outcomes in the contract or grant agreement and the extent to which the contract agency has achieved compliance with established standards. Reviews and monitors implementation of agency/contractor corrective action plan to ensure compliance.
Tests compliance of allowed and unallowed program activities, Civil Rights, eligibility, and other applicable program areas to ensure all requirements are met according to state and federal law.
Examines staff/client ration, equipment inventories, business services, and other evidence to verify the contract requirements are met for program operations.
Reports results of program review for program improvements to ensure compliance. Discusses program observations, report findings and recommendations with agency management to inform them of required corrective action.
Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information. Clarifies any questions or concerns pertaining to compliance to inform and interpret the meaning of information for providers and departmental management.
Schedules agency site visits based on site locations, agency hours of operations, and other project conditions to ensure programs are monitored according to policy.
Qualifications
Graduation from an accredited college or university with a bachelor's degree.
One year of full‑time professional experience monitoring, developing, or implementing accounting systems or programs with services or related outcomes covered by organizational rules, regulations, or related standards.
Substitution of Education for Experience: Additional graduate coursework may substitute for the required experience on a year for year basis up to one year.
Travel: willingness to travel; valid driver’s license if required.
Criminal history disclosure form, release of records, and fingerprint sample as required by state law.
Special Qualifications
All positions require travel and willingness to travel.
Must possess a valid driver’s license where required.
Core Competencies (KSA's)
Decision Quality
Plans and Aligns
Manages Complexity
Communicates Effectively
Instills Trust
Knowledge
Administration and Management
Clerical
Communications and Media
Law and Government
Economics and Accounting
Skills
Active Learning and Listening
Critical Thinking
Judgment and Decision Making
Monitoring
Instructing
Abilities
Deductive Reasoning
Inductive Reasoning
Information Ordering
Number Facility
Written Comprehension
Tools & Equipment
Personal Computer/Laptop
Telephone
Printer/Scanner/Fax Machine
GPS
Voice Recorder/Digital Camera
Other Information This is a hybrid position. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Government Administration
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