Capital One
Sr. Process Manager, Lending Platforms (Hybrid)
Capital One, Richmond, Virginia, United States, 23214
Sr. Process Manager, Lending Platforms (Hybrid)
Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One’s Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what’s next. We’ve helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checking, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren’t just our clients—they’re our business partners.
Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data and technology and the endless possibilities they create. In this role you will support efforts to define, configure and optimize destination-state experiences for both our Associates and Customers.
As an Associate within Small Business Lending, you will apply your strategic, analytical, and platform skills to enhance the lending experience for both internal and external customers. You’ll team with world-class professionals to develop and implement system, data, reporting, and process enhancements that ultimately impact the bottom line. This includes owning and optimizing reporting capabilities within the loan originations platform to ensure stakeholders have the insights needed to drive results. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Responsibilities
Partner cross‑functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment
Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
Ensure projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
Build credibility and trust within the team, with our customers and with our stakeholders
Apply strong communication skills to influence business decisions and inspire breakthrough results
Regularly and systematically use data to uncover opportunities, track platform and process performance, and influence decision making
Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts
Drive transformational improvements in the customer experience / process
Own the end‑to‑end reporting suite within loan originations platform—interpreting existing reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals
Stay current with platform enhancements to optimize reporting capabilities and ensure key stakeholders have timely, accurate, and actionable insights
Skills you need to bring to the table
Exceptional Communicator
– You will be communicating and partnering with your team and key stakeholders across all levels of the company. Verbal and written communication will be critical to your day to day work life.
Risk Management
– At Capital One, every associate has the responsibility of risk management. In this role you and your teams will be responsible for running a well‑managed horizontal operation that is perpetually audit ready.
Intellectual Curiosity
– You will need to ask why, explore underlying issues, and create unique solutions to workforce challenges. You should find motivation in understanding why problems exist and how to solve them in a fast paced, live operation environment.
Ability to Work with Data
– You should be adept at utilizing Excel or Sheets PivotTables, functions, formulas, and conditional formatting to summarize, analyze, explore, and present summary data.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of Project Management or Process Management experience
At least 2 years of SaaS Platform Administration experience
At least 2 years of Microsoft Excel or Google Sheets experience
Preferred Qualifications
At least 3 years of Project Management or Process Management experience
At least 3 years of SaaS Platform Administration experience
At least 3 years of Microsoft Excel or Google Sheets experience
This role is hybrid meaning associates spend 3 days per week in‑person at one of our offices listed on this job posting. Fridays are enterprise‑wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in‑person days for associates to spend time together working in our beautifully‑designed team areas.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Plano, TX: $78,400 - $89,500 for Sr. Process Manager | Richmond, VA: $78,400 - $89,500 for Sr. Process Manager
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
#J-18808-Ljbffr
Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data and technology and the endless possibilities they create. In this role you will support efforts to define, configure and optimize destination-state experiences for both our Associates and Customers.
As an Associate within Small Business Lending, you will apply your strategic, analytical, and platform skills to enhance the lending experience for both internal and external customers. You’ll team with world-class professionals to develop and implement system, data, reporting, and process enhancements that ultimately impact the bottom line. This includes owning and optimizing reporting capabilities within the loan originations platform to ensure stakeholders have the insights needed to drive results. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Responsibilities
Partner cross‑functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment
Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
Ensure projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
Build credibility and trust within the team, with our customers and with our stakeholders
Apply strong communication skills to influence business decisions and inspire breakthrough results
Regularly and systematically use data to uncover opportunities, track platform and process performance, and influence decision making
Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts
Drive transformational improvements in the customer experience / process
Own the end‑to‑end reporting suite within loan originations platform—interpreting existing reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals
Stay current with platform enhancements to optimize reporting capabilities and ensure key stakeholders have timely, accurate, and actionable insights
Skills you need to bring to the table
Exceptional Communicator
– You will be communicating and partnering with your team and key stakeholders across all levels of the company. Verbal and written communication will be critical to your day to day work life.
Risk Management
– At Capital One, every associate has the responsibility of risk management. In this role you and your teams will be responsible for running a well‑managed horizontal operation that is perpetually audit ready.
Intellectual Curiosity
– You will need to ask why, explore underlying issues, and create unique solutions to workforce challenges. You should find motivation in understanding why problems exist and how to solve them in a fast paced, live operation environment.
Ability to Work with Data
– You should be adept at utilizing Excel or Sheets PivotTables, functions, formulas, and conditional formatting to summarize, analyze, explore, and present summary data.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of Project Management or Process Management experience
At least 2 years of SaaS Platform Administration experience
At least 2 years of Microsoft Excel or Google Sheets experience
Preferred Qualifications
At least 3 years of Project Management or Process Management experience
At least 3 years of SaaS Platform Administration experience
At least 3 years of Microsoft Excel or Google Sheets experience
This role is hybrid meaning associates spend 3 days per week in‑person at one of our offices listed on this job posting. Fridays are enterprise‑wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in‑person days for associates to spend time together working in our beautifully‑designed team areas.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Plano, TX: $78,400 - $89,500 for Sr. Process Manager | Richmond, VA: $78,400 - $89,500 for Sr. Process Manager
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
#J-18808-Ljbffr