Akkodis Group Nordics
Customer Service Representative
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Customer Service Representative
role at
Akkodis Group Nordics
Location: Princeton, NJ
Akkodis is seeking a
Customer Service Representative
for a contract with a client in Princeton, NJ. Candidates must have strong experience navigating multiple systems like SAP, Salesforce, and Oracle, and be able to identify and resolve technical issues independently.
Pay Details:
$20.00 to $21.00 per hour
Responsibilities
Manage and resolve daily Order Management holds by coordinating with internal departments to ensure timely processing.
Run and analyze reports using systems like Oracle, BI, and Salesforce to monitor order status, incidents, and service agreements.
Serve as a liaison between Customer Service, Supply Chain, IT, and external vendors to resolve product, delivery, and billing inquiries.
Support and lead continuous improvement initiatives, applying best practices to enhance service levels and operational efficiency.
Oversee return management and recall processes, partnering with Quality and Corporate Complaints teams to ensure compliance.
Mentor and train BPO representatives, acting as a point of escalation and ensuring smooth task handoffs across teams.
Qualifications
Minimum High School diploma; Bachelor's degree preferred or equivalent experience.
Minimum 3 years in customer service, tech support, retail, or related fields.
Proficiency in multiple systems including SAP, Salesforce, Oracle, and Microsoft Teams.
Strong problem‑solving skills with the ability to recognize and troubleshoot technical issues independently.
Benefits:
medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Associates may be eligible for paid leave, Paid Sick Leave, and Holiday pay.
Equal Opportunity Employer/Veterans/Disabled
Contact:
Punit.Pathak@akkodisgroup.com
#J-18808-Ljbffr
Customer Service Representative
role at
Akkodis Group Nordics
Location: Princeton, NJ
Akkodis is seeking a
Customer Service Representative
for a contract with a client in Princeton, NJ. Candidates must have strong experience navigating multiple systems like SAP, Salesforce, and Oracle, and be able to identify and resolve technical issues independently.
Pay Details:
$20.00 to $21.00 per hour
Responsibilities
Manage and resolve daily Order Management holds by coordinating with internal departments to ensure timely processing.
Run and analyze reports using systems like Oracle, BI, and Salesforce to monitor order status, incidents, and service agreements.
Serve as a liaison between Customer Service, Supply Chain, IT, and external vendors to resolve product, delivery, and billing inquiries.
Support and lead continuous improvement initiatives, applying best practices to enhance service levels and operational efficiency.
Oversee return management and recall processes, partnering with Quality and Corporate Complaints teams to ensure compliance.
Mentor and train BPO representatives, acting as a point of escalation and ensuring smooth task handoffs across teams.
Qualifications
Minimum High School diploma; Bachelor's degree preferred or equivalent experience.
Minimum 3 years in customer service, tech support, retail, or related fields.
Proficiency in multiple systems including SAP, Salesforce, Oracle, and Microsoft Teams.
Strong problem‑solving skills with the ability to recognize and troubleshoot technical issues independently.
Benefits:
medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Associates may be eligible for paid leave, Paid Sick Leave, and Holiday pay.
Equal Opportunity Employer/Veterans/Disabled
Contact:
Punit.Pathak@akkodisgroup.com
#J-18808-Ljbffr