Akkodis Group Nordics is hiring: Customer Service Representative in Princeton

Customer Service Representative

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Location: Princeton, NJ

Akkodis is seeking a Customer Service Representative for a contract with a client in Princeton, NJ. Candidates must have strong experience navigating multiple systems like SAP, Salesforce, and Oracle, and be able to identify and resolve technical issues independently.

Pay Details: $20.00 to $21.00 per hour

Responsibilities

• Manage and resolve daily Order Management holds by coordinating with internal departments to ensure timely processing.
• Run and analyze reports using systems like Oracle, BI, and Salesforce to monitor order status, incidents, and service agreements.
• Serve as a liaison between Customer Service, Supply Chain, IT, and external vendors to resolve product, delivery, and billing inquiries.
• Support and lead continuous improvement initiatives, applying best practices to enhance service levels and operational efficiency.
• Oversee return management and recall processes, partnering with Quality and Corporate Complaints teams to ensure compliance.
• Mentor and train BPO representatives, acting as a point of escalation and ensuring smooth task handoffs across teams.

Qualifications

• Minimum High School diploma; Bachelor's degree preferred or equivalent experience.
• Minimum 3 years in customer service, tech support, retail, or related fields.
• Proficiency in multiple systems including SAP, Salesforce, Oracle, and Microsoft Teams.
• Strong problem‑solving skills with the ability to recognize and troubleshoot technical issues independently.

Benefits: medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Associates may be eligible for paid leave, Paid Sick Leave, and Holiday pay.

Equal Opportunity Employer/Veterans/Disabled

Contact: Punit.Pathak@akkodisgroup.com