Navitus Health Solutions
Sr. Coordinator, Clinical Client Services
Navitus Health Solutions, Madison, Wisconsin, us, 53774
Sr. Coordinator, Clinical Client Services
Location: US- Remote: Yes
Job ID: 2025-4390
Pay Range: USD $58,460.00 - USD $70,434.00 /Yr.
STAR Bonus % (At Risk Maximum): 5.00 - Salaried Non-Management except pharmacists
Work Schedule: M-F 8:30am-5pm, CST
Remote Work Notification: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview Due to growth we are adding a Sr. Coordinator, Clinical Client Services to our team! The Sr. Coordinator, Clinical Client Services (SrCCSC) is a highly motivated professional with at least 4 years of successful experience interfacing directly with clients and clinical team to assist Clinical Account Executives (CAE) in completing the tactical and operational tasks required to meet the needs of our PBM clients. The position is responsible for participating in issue resolution and daily support of client requests, responding to general internal and external inquiries regarding claims processing, and assisting new client implementations. In addition, this role requires the individual to develop standards and ad hoc clinical reports and will work cross functionally with other internal Navitus stakeholders to assure claims process correctly. This may include development of Prior Authorization loads for new and existing clients based on Navitus or State Medicaid changes in formularies and assisting in creating mailing lists for the changes listed above. Responsibilities also include serving as liaison between some Third-Party Administration (TPA) clients assisting the CAE in day-to-day clinical maintenance as well as assisting in the implementation of the groups. The SrCCSC will assist with developing efficiencies in current and future processes within the department and in how the department works with other Navitus teams.
Responsibilities How do I make an impact on my team?
Populate data for Consultative reviews, create consultative review and BOB Excel templates
Create custom objects in 3D for Clinical includes consultative review, BOB data, high-cost medications i.e. Harvoni, Praluent Repatha, Kaleydeco, Acthar HP, Synagis
Coordinate assembly and processing of prior authorizations (MPAs) for new client implementations and formulary changes done by Navitus or Health plan clients
Prepare new and revise existing training documents relevant to department
Conduct Clinical Coordinator training (Navigate 3‑D, Navi‑Claim, etc.) and serve as resource and mentor to new team members
Assist in development of new procedures within the clinical department. Draft policies that accompany these workflows
Support/back up the CAE responsibilities
Travel to Client sites
Other duties as assigned
Qualifications
High school diploma or equivalent required, Associate's or bachelor's degree preferred
2 years of successful experience as a Clinical Client Services Coordinator-II preferred
Knowledge of PBM or health care industry preferred
Ability and desire to work with external client contacts and partners to manage day to day clinical activities for TPA's
Excellent verbal and written communication as well as strong organizational and multi-tasking skills and problem-solving capabilities
PC skills: Microsoft Office, Email, Internet, and other applications as required, preferred advanced Excel knowledge
Valid State Driver's License and current Automobile Insurance Policy
CPhT Preferred
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
#LI-Remote
Location Remote Country: US
#J-18808-Ljbffr
Job ID: 2025-4390
Pay Range: USD $58,460.00 - USD $70,434.00 /Yr.
STAR Bonus % (At Risk Maximum): 5.00 - Salaried Non-Management except pharmacists
Work Schedule: M-F 8:30am-5pm, CST
Remote Work Notification: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview Due to growth we are adding a Sr. Coordinator, Clinical Client Services to our team! The Sr. Coordinator, Clinical Client Services (SrCCSC) is a highly motivated professional with at least 4 years of successful experience interfacing directly with clients and clinical team to assist Clinical Account Executives (CAE) in completing the tactical and operational tasks required to meet the needs of our PBM clients. The position is responsible for participating in issue resolution and daily support of client requests, responding to general internal and external inquiries regarding claims processing, and assisting new client implementations. In addition, this role requires the individual to develop standards and ad hoc clinical reports and will work cross functionally with other internal Navitus stakeholders to assure claims process correctly. This may include development of Prior Authorization loads for new and existing clients based on Navitus or State Medicaid changes in formularies and assisting in creating mailing lists for the changes listed above. Responsibilities also include serving as liaison between some Third-Party Administration (TPA) clients assisting the CAE in day-to-day clinical maintenance as well as assisting in the implementation of the groups. The SrCCSC will assist with developing efficiencies in current and future processes within the department and in how the department works with other Navitus teams.
Responsibilities How do I make an impact on my team?
Populate data for Consultative reviews, create consultative review and BOB Excel templates
Create custom objects in 3D for Clinical includes consultative review, BOB data, high-cost medications i.e. Harvoni, Praluent Repatha, Kaleydeco, Acthar HP, Synagis
Coordinate assembly and processing of prior authorizations (MPAs) for new client implementations and formulary changes done by Navitus or Health plan clients
Prepare new and revise existing training documents relevant to department
Conduct Clinical Coordinator training (Navigate 3‑D, Navi‑Claim, etc.) and serve as resource and mentor to new team members
Assist in development of new procedures within the clinical department. Draft policies that accompany these workflows
Support/back up the CAE responsibilities
Travel to Client sites
Other duties as assigned
Qualifications
High school diploma or equivalent required, Associate's or bachelor's degree preferred
2 years of successful experience as a Clinical Client Services Coordinator-II preferred
Knowledge of PBM or health care industry preferred
Ability and desire to work with external client contacts and partners to manage day to day clinical activities for TPA's
Excellent verbal and written communication as well as strong organizational and multi-tasking skills and problem-solving capabilities
PC skills: Microsoft Office, Email, Internet, and other applications as required, preferred advanced Excel knowledge
Valid State Driver's License and current Automobile Insurance Policy
CPhT Preferred
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
#LI-Remote
Location Remote Country: US
#J-18808-Ljbffr