Clinical Service Manager - RN Outpatient Care Management Team

**UAMS offers amazing benefits and perks** (available for benefits eligible positions only):* Health: Medical, Dental and Vision plans available for qualifying staff and family* Holiday, Vacation and Sick Leave* Education discount for staff and dependents (undergraduate only)* Retirement: Up to 10% matched contribution from UAMS* Basic Life Insurance up to $50,000* Career Training and Educational Opportunities* Merchant Discounts* Concierge prescription delivery on the main campus when using UAMS pharmacy* Graduate of an accredited Nursing Program with a Bachelor's in Nursing, with at least 5 years of experience in nursing and at least 3 of those years in a supervisory capacity* Current Valid Registered Nurse License in the State of Arkansas.* Current BLS certification or must successfully obtain certification within the first 30 days of employment.* 2 years of Care Management experience* Master of Science in Nursing (MSN) degree* Ambulatory clinic experience* National Nursing Certification* Strong organizational and leadership skills* Excellent communication and interpersonal skills* Ability to adapt to changing priorities and handle multiple tasks simultaneously* Knowledge of healthcare regulations and compliance* Proficient in using healthcare software and databases* Desire to foster a culture of continuous learning and professional development* Demonstrates empathy, compassion, and a commitment to delivering quality patient care* Provides oversight that ensures processes for hiring, onboarding, training, developing, and evaluating providers and staff members within the service line to ensure a highly competent workforce.* Engages all staff in learning the importance of clinical research, which leads to better patient outcomes.* Engages all staff to participate in clinical research activities pertinent to their job duties.* Ensures all patient-family-centered care principles are fully implemented throughout the clinical setting, including service recovery processes to address complaints and incidents for patients, families, and visitors.* Enhances operational effectiveness through service-line improvement projects, using solid data and analytics that directly impact key metrics for people, service, growth, margin, and quality.* Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, workforce indicators (turnover, vacancy, advancement), etc.* Ensures operations are consistent with the overall direction, goals, and focus of the program to include timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.* Work closely with the cardiovascular sciences medical director.* Drives a consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s Leadership.* Ensure efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety, and patient & family-centered care.* Recruits and retains qualified individuals who possess the competencies to achieve high levels of performance.* Ensure adequate staffing to create a safe, effective, and efficient work unit. Manage performance to meet established standards, including but not limited to financial, quality, staffing, service, and safety.* Utilize a system-based approach to identify, address, improve, and resolve any operational or performance issues or gaps.* Functions as an effective and productive member of the leadership team by actively contributing to overall strategic planning, vision, and mission implementation for the Service Line.* Provides broad leadership and ensures success at all levels of the Service Line.* Demonstrates effective communication and participative leadership characteristics.* Role model for positive multidisciplinary collaboration and interaction with colleagues, management team, and ancillary services.* Promotes and models positive multidisciplinary collaboration and interaction with colleagues, the management team, and ancillary services.* Builds and sustains a team-oriented, positive, problem-solving, collaborative organizational culture that is principle-centered and guided by shared values for excellence together.* Plans operational and capital expense budgets.* Reviews the fiscal performance of all cost centers, satellite offices, diagnostic services, and other ancillary services.* Takes an active role with value analysis and as appropriate services on teams that reduce cost without sacrificing care.* Performs other duties as assigned.At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings.

We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to

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