University of Arkansas at Little Rock
Clinical Service Manager - RN Outpatient Care Management Team
University of Arkansas at Little Rock, Little Rock, Arkansas, United States, 72208
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Position Details Closing Date:
12/31/2025
Type of Position:
Clinical Staff - Medical Services
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
Overview The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
Benefits and Perks
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
Equal Opportunity Statement The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact askrecruitment@uams.edu.
Department ICE | IMSL Care Management
Summary of Job Duties This position can be based in Little Rock or one of the Regional Clinics.
Responsibilities
Provides oversight that ensures processes for hiring, onboarding, training, developing, and evaluating providers and staff members within the service line to ensure a highly competent workforce.
Engages all staff in learning the importance of clinical research, which leads to better patient outcomes.
Engages all staff to participate in clinical research activities pertinent to their job duties.
Ensures all patient-family-centered care principles are fully implemented throughout the clinical setting, including service recovery processes to address complaints and incidents for patients, families, and visitors.
Enhances operational effectiveness through service-line improvement projects, using solid data and analytics that directly impact key metrics for people, service, growth, margin, and quality.
Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, workforce indicators (turnover, vacancy, advancement), etc.
Ensures operations are consistent with the overall direction, goals, and focus of the program to include timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.
Work closely with the cardiovascular sciences medical director.
Drives a consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s Leadership.
Ensure efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety, and patient & family-centered care.
Recruits and retains qualified individuals who possess the competencies to achieve high levels of performance.
Ensure adequate staffing to create a safe, effective, and efficient work unit. Manage performance to meet established standards, including but not limited to financial, quality, staffing, service, and safety.
Utilize a system-based approach to identify, address, improve, and resolve any operational or performance issues or gaps.
Functions as an effective and productive member of the leadership team by actively contributing to overall strategic planning, vision, and mission implementation for the Service Line.
Provides broad leadership and ensures success at all levels of the Service Line.
Demonstrates effective communication and participative leadership characteristics.
Role model for positive multidisciplinary collaboration and interaction with colleagues, management team, and ancillary services.
Promotes and models positive multidisciplinary collaboration and interaction with colleagues, the management team, and ancillary services.
Builds and sustains a team-oriented, positive, problem-solving, collaborative organizational culture that is principle-centered and guided by shared values for excellence together.
Plans operational and capital expense budgets.
Reviews the fiscal performance of all cost centers, satellite offices, diagnostic services, and other ancillary services.
Takes an active role with value analysis and as appropriate services on teams that reduce cost without sacrificing care.
Performs other duties as assigned.
Qualifications Minimum Qualifications:
Graduate of an accredited Nursing Program with a Bachelor's in Nursing, with at least 5 years of experience in nursing and at least 3 of those years in a supervisory capacity.
Current Valid Registered Nurse License in the State of Arkansas.
Current BLS certification or must successfully obtain certification within the first 30 days of employment.
Preferred Qualifications:
2 years of Care Management experience.
Master of Science in Nursing (MSN) degree.
Ambulatory clinic experience.
National Nursing Certification.
Knowledge, Skills & Abilities
Strong organizational and leadership skills.
Excellent communication and interpersonal skills.
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Knowledge of healthcare regulations and compliance.
Proficient in using healthcare software and databases.
Desire to foster a culture of continuous learning and professional development.
Demonstrates empathy, compassion, and a commitment to delivering quality patient care.
Salary Information Commensurate with education and experience.
Required Documents to Apply
License or Certificate (see special instructions for submission instructions)
List of three Professional References (name, email, business title)
Resume
Optional Documents
Letters of Recommendation
Proof of Veteran Status
Recruitment Contact Information Please contact askrecruitment@uams.edu for any recruiting related questions.
Pre-employment Screening Requirements Annual TB Screening, Criminal Background Check, Substance Abuse Testing. This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Physical Activities Constant Physical Activity:
Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion.
Frequent Physical Activity:
Sitting, Standing, Talking, Walking.
Occasional Physical Activity:
Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Stooping.
Benefits Eligible Yes
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Position Details Closing Date:
12/31/2025
Type of Position:
Clinical Staff - Medical Services
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
Overview The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
Benefits and Perks
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
Equal Opportunity Statement The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact askrecruitment@uams.edu.
Department ICE | IMSL Care Management
Summary of Job Duties This position can be based in Little Rock or one of the Regional Clinics.
Responsibilities
Provides oversight that ensures processes for hiring, onboarding, training, developing, and evaluating providers and staff members within the service line to ensure a highly competent workforce.
Engages all staff in learning the importance of clinical research, which leads to better patient outcomes.
Engages all staff to participate in clinical research activities pertinent to their job duties.
Ensures all patient-family-centered care principles are fully implemented throughout the clinical setting, including service recovery processes to address complaints and incidents for patients, families, and visitors.
Enhances operational effectiveness through service-line improvement projects, using solid data and analytics that directly impact key metrics for people, service, growth, margin, and quality.
Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, workforce indicators (turnover, vacancy, advancement), etc.
Ensures operations are consistent with the overall direction, goals, and focus of the program to include timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.
Work closely with the cardiovascular sciences medical director.
Drives a consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s Leadership.
Ensure efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety, and patient & family-centered care.
Recruits and retains qualified individuals who possess the competencies to achieve high levels of performance.
Ensure adequate staffing to create a safe, effective, and efficient work unit. Manage performance to meet established standards, including but not limited to financial, quality, staffing, service, and safety.
Utilize a system-based approach to identify, address, improve, and resolve any operational or performance issues or gaps.
Functions as an effective and productive member of the leadership team by actively contributing to overall strategic planning, vision, and mission implementation for the Service Line.
Provides broad leadership and ensures success at all levels of the Service Line.
Demonstrates effective communication and participative leadership characteristics.
Role model for positive multidisciplinary collaboration and interaction with colleagues, management team, and ancillary services.
Promotes and models positive multidisciplinary collaboration and interaction with colleagues, the management team, and ancillary services.
Builds and sustains a team-oriented, positive, problem-solving, collaborative organizational culture that is principle-centered and guided by shared values for excellence together.
Plans operational and capital expense budgets.
Reviews the fiscal performance of all cost centers, satellite offices, diagnostic services, and other ancillary services.
Takes an active role with value analysis and as appropriate services on teams that reduce cost without sacrificing care.
Performs other duties as assigned.
Qualifications Minimum Qualifications:
Graduate of an accredited Nursing Program with a Bachelor's in Nursing, with at least 5 years of experience in nursing and at least 3 of those years in a supervisory capacity.
Current Valid Registered Nurse License in the State of Arkansas.
Current BLS certification or must successfully obtain certification within the first 30 days of employment.
Preferred Qualifications:
2 years of Care Management experience.
Master of Science in Nursing (MSN) degree.
Ambulatory clinic experience.
National Nursing Certification.
Knowledge, Skills & Abilities
Strong organizational and leadership skills.
Excellent communication and interpersonal skills.
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Knowledge of healthcare regulations and compliance.
Proficient in using healthcare software and databases.
Desire to foster a culture of continuous learning and professional development.
Demonstrates empathy, compassion, and a commitment to delivering quality patient care.
Salary Information Commensurate with education and experience.
Required Documents to Apply
License or Certificate (see special instructions for submission instructions)
List of three Professional References (name, email, business title)
Resume
Optional Documents
Letters of Recommendation
Proof of Veteran Status
Recruitment Contact Information Please contact askrecruitment@uams.edu for any recruiting related questions.
Pre-employment Screening Requirements Annual TB Screening, Criminal Background Check, Substance Abuse Testing. This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Physical Activities Constant Physical Activity:
Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion.
Frequent Physical Activity:
Sitting, Standing, Talking, Walking.
Occasional Physical Activity:
Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Stooping.
Benefits Eligible Yes
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