Community Health Center
Patient Services Associate - Groton, CT (On-Site) Full Time - Bilingual Required
Community Health Center, Hartford, Connecticut, United States
Patient Services Associate - Groton, CT (On-Site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr
1 week ago
Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions, and the ability to multi‑task while serving as the first point of contact for patients. The Associate will greet and schedule patients, answer and manage our busy phone system, and consistently promote the agency’s commitment to excellence. They will demonstrate proficient data entry skills, maintain confidentiality in all interactions, and continuously improve job‑specific competencies. The Associate will also perform other duties as assigned.
Role And Responsibilities Patient Experience
Provide exceptional customer service to all patients, visitors, and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update, and document patient demographics, insurance information, and forms
Reconcile patient visits daily
Insurance
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances, and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Phones
Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA
Consistently ensure and maintain patient confidentiality
Other
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate’s degree, medical office or medical assistant degree, or 2+ years’ directly relevant experience in a patient services role
Bilingual skills, Spanish speaking, required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi‑task
Problem solving and critical thinking skills
Excellent organizational skills
Preferred: healthcare experience in Medical, Dental, or Behavioral Health
Preferred: experience with Microsoft PowerPoint, Excel, Word
Physical Requirements / Work Environment
This is a full‑time role (40 hours) that may include evenings and weekends
One Saturday a month is also a requirement
Minimal physical effort; must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Health & Wellness
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
Financial Success
403(b) plan with a discretionary company match after 1 year of employment
Great Work-Life Balance
Paid time off
Paid Parental Leave
Paid holidays
Employee Assistance Programs
Professional and Educational Advancement
Tuition Reimbursement
Please note: some of these benefits do not apply to part‑time, temporary, or per‑diem roles.
Location Community Health Center of Groton Groton, Connecticut Full time
Seniority Level:
Entry level
Employment Type:
Full‑time
Job Function:
Health Care Provider
Industry:
Hospitals and Health Care
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Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions, and the ability to multi‑task while serving as the first point of contact for patients. The Associate will greet and schedule patients, answer and manage our busy phone system, and consistently promote the agency’s commitment to excellence. They will demonstrate proficient data entry skills, maintain confidentiality in all interactions, and continuously improve job‑specific competencies. The Associate will also perform other duties as assigned.
Role And Responsibilities Patient Experience
Provide exceptional customer service to all patients, visitors, and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update, and document patient demographics, insurance information, and forms
Reconcile patient visits daily
Insurance
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances, and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Phones
Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA
Consistently ensure and maintain patient confidentiality
Other
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate’s degree, medical office or medical assistant degree, or 2+ years’ directly relevant experience in a patient services role
Bilingual skills, Spanish speaking, required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi‑task
Problem solving and critical thinking skills
Excellent organizational skills
Preferred: healthcare experience in Medical, Dental, or Behavioral Health
Preferred: experience with Microsoft PowerPoint, Excel, Word
Physical Requirements / Work Environment
This is a full‑time role (40 hours) that may include evenings and weekends
One Saturday a month is also a requirement
Minimal physical effort; must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Health & Wellness
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
Financial Success
403(b) plan with a discretionary company match after 1 year of employment
Great Work-Life Balance
Paid time off
Paid Parental Leave
Paid holidays
Employee Assistance Programs
Professional and Educational Advancement
Tuition Reimbursement
Please note: some of these benefits do not apply to part‑time, temporary, or per‑diem roles.
Location Community Health Center of Groton Groton, Connecticut Full time
Seniority Level:
Entry level
Employment Type:
Full‑time
Job Function:
Health Care Provider
Industry:
Hospitals and Health Care
#J-18808-Ljbffr