University of Iowa
Clerk III- Orthopedics, North Liberty Campus
University of Iowa, Iowa City, Iowa, United States, 52245
Clerk III – Orthopedics (North Liberty Campus)
Join the University of Iowa Health Care – Department of Orthopedics and Rehabilitation as a full‑time, customer‑focused Clerk III. This role maintains efficient front‑line operations within a high‑volume, dynamic clinic environment.
Work schedule: Monday‑Thursday 11 am‑8 pm, Friday 8 am‑5 pm.
Primary Job Duties
Schedule outpatient appointments, coordinate clinic appointments with diagnostic tests, ancillary services, and other departments. Negotiate appointments with patients and other departments.
Complete the check‑in process in an outpatient clinic, including obtaining patient demographics, valid payer information, co‑payment, and outside imaging. Facilitate patient flow and maintain communication with clinical staff.
Process and manage incoming referrals, medical records, related documentation, and external imaging.
Act as an intermediary between patients, Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
Use computers, the Epic medical records system, and various software and conventional office equipment.
Responsibilities
First point of contact for patients and visitors, providing exceptional front‑desk reception services.
Manage check‑in and check‑out processes, and schedule future clinic appointments.
Deliver outstanding service in a fast‑paced setting while multitasking effectively.
Minimum Eligibility Requirements
Any combination of related clerical office experience, undergraduate education, or post‑high‑school clerical training equivalent to two years of full‑time employment.
Desirable Qualifications
Excellent verbal and written communication skills.
Customer‑service skills, including patient‑facing experience.
Experience working on computers and navigating multiple systems.
Hospital and/or medical patient scheduling.
Medical terminology knowledge.
Experience in a healthcare environment with patients and using a medical records system.
Compensation & Benefits
Pay Grade: 8 Starting Salary: $39,087.36
On‑site employee parking; UI parking permit required.
Fringe benefits: paid vacation, sick leave; health, dental, life, and disability insurance options; generous employer contributions to retirement plans.
Regular position located in Iowa City, Iowa.
Application Process Applicants must upload a cover letter and resume that address how they meet the listed required and desired qualifications. Incomplete applications will not be reviewed.
Applications accepted until 11:59 PM on the last day of the posting (minimum ten calendar days).
Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references may be requested later.
Contact Information Kate Sharp – kate-sharp@uiowa.edu
#J-18808-Ljbffr
Work schedule: Monday‑Thursday 11 am‑8 pm, Friday 8 am‑5 pm.
Primary Job Duties
Schedule outpatient appointments, coordinate clinic appointments with diagnostic tests, ancillary services, and other departments. Negotiate appointments with patients and other departments.
Complete the check‑in process in an outpatient clinic, including obtaining patient demographics, valid payer information, co‑payment, and outside imaging. Facilitate patient flow and maintain communication with clinical staff.
Process and manage incoming referrals, medical records, related documentation, and external imaging.
Act as an intermediary between patients, Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
Use computers, the Epic medical records system, and various software and conventional office equipment.
Responsibilities
First point of contact for patients and visitors, providing exceptional front‑desk reception services.
Manage check‑in and check‑out processes, and schedule future clinic appointments.
Deliver outstanding service in a fast‑paced setting while multitasking effectively.
Minimum Eligibility Requirements
Any combination of related clerical office experience, undergraduate education, or post‑high‑school clerical training equivalent to two years of full‑time employment.
Desirable Qualifications
Excellent verbal and written communication skills.
Customer‑service skills, including patient‑facing experience.
Experience working on computers and navigating multiple systems.
Hospital and/or medical patient scheduling.
Medical terminology knowledge.
Experience in a healthcare environment with patients and using a medical records system.
Compensation & Benefits
Pay Grade: 8 Starting Salary: $39,087.36
On‑site employee parking; UI parking permit required.
Fringe benefits: paid vacation, sick leave; health, dental, life, and disability insurance options; generous employer contributions to retirement plans.
Regular position located in Iowa City, Iowa.
Application Process Applicants must upload a cover letter and resume that address how they meet the listed required and desired qualifications. Incomplete applications will not be reviewed.
Applications accepted until 11:59 PM on the last day of the posting (minimum ten calendar days).
Successful candidates will be required to self‑disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references may be requested later.
Contact Information Kate Sharp – kate-sharp@uiowa.edu
#J-18808-Ljbffr