Stellantis Financial Services US
Collections Team Manager
Stellantis Financial Services US, Phoenix, Arizona, United States, 85003
Careers At Stellantis Financial Services
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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Benefits
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Position Summary Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts, ensuring that payments are brought up to date efficiently and professionally.
Essential Duties and Responsibilities
Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
Delivers clear written and verbal instructions to staff.
Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
All other duties assigned.
Qualifications and Competencies
Experience
Minimum 1 year supervisory experience
Minimum 3 years Collections Experience
Education – requirements and/or certifications
High school diploma/GED
Must have reliable transportation and live within a commutable distance to one of the following cities: Phoenix, AZ
Preferred Qualifications
Knowledge of and compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws. Skip tracing experience.
Physical Requirements Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Equal Opportunity Employer Statement Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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Share with friends or Subscribe!
Are you ready for new challenges and new opportunities?
Join our team!
Current job opportunities are posted here as they become available.
Subscribe to our RSS feeds to receive instant updates as new positions become available.
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Benefits
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Position Summary Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts, ensuring that payments are brought up to date efficiently and professionally.
Essential Duties and Responsibilities
Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
Delivers clear written and verbal instructions to staff.
Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
All other duties assigned.
Qualifications and Competencies
Experience
Minimum 1 year supervisory experience
Minimum 3 years Collections Experience
Education – requirements and/or certifications
High school diploma/GED
Must have reliable transportation and live within a commutable distance to one of the following cities: Phoenix, AZ
Preferred Qualifications
Knowledge of and compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws. Skip tracing experience.
Physical Requirements Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Equal Opportunity Employer Statement Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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