Kootenai Hospital
Supervisor Hospitality Center Internal Only
Facility Kootenai Health
Department Hospitality Center
Schedule/Shift/Hours Full Time - Variable
Position Summary The Supervisor Hospitality Center acts as the lead caretaker and operational supervisor of the Davidson Family Hospitality Center. This role ensures the effective and efficient daily operation of the Hospitality Center, overseeing staff performance, guest satisfaction, and the maintenance of a safe, welcoming environment. The Supervisor is responsible for leading a team that delivers consistent, high-quality services to families, patients, and guests, while aligning operations with organizational goals.
Responsibilities
Supervises Hospitality Center staff, providing direction, coaching, and assisting the manager in performance evaluations
Helps remove barriers preventing staff from operating the Hospitality Center in a safe, high-quality, consistent manner
Partners with leadership to develop and implement operational policies, workflows, and quality standards
Oversees staff scheduling and manages conflicts, gaps, and adjustments to ensure adequate coverage
Serves as the first point of contact for escalated staff or guest issues; manages resolution and communicates with leadership as needed
Ensures a comfortable environment that encourages a safe, secure, home-like atmosphere for guests
Leads staff in acknowledging the differences in values, cultures, beliefs, and demographics among guests and staff
Monitors and supports accurate billing processes and ensures the integrity of revenue collection
Tracks and reports monthly census, household inventory, budgeted expenses, and revenue
Partners with leadership to assess and enhance operational processes for safety, efficiency, and guest satisfaction
Attentive to the care of the facility, including cleanliness, décor, and landscaping
Supports volunteers in ensuring a strong, positive program with a helpful, sensitive, and encouraging attitude towards guests and the community
Responds to guests, facility, and personnel emergencies; provides direct support or escalates appropriately
Participates or leads staff meetings and ensures communication flow between front-line staff and leadership
Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications
Associate’s degree required or 2 years related experience may be accepted in lieu of degree; Bachelor’s preferred
Minimum 4 years’ customer service, administrative support, or hospitality experience required
Minimum 1 year leadership experience
Ability to manage staff, resolve conflicts, and foster a positive team culture
Strong organizational skills and abilities in operational decision making
Ability to navigate escalated situations with a positive attitude
Proficient in Microsoft Office Suite and able to learn new digital tools quickly
Flexibility to work evenings, weekends, and holidays as needed
Working Conditions
Must be able to lift or move up to 35 lbs
Must be able to maintain a standing and/or sitting position
Must be able to stoop, crouch, or bend
Must be able to reach arms above or below shoulder height
Possible exposure to bloodborne pathogens
Why I love my job in Hospitality Services at Kootenai Health Benefits Spotlight A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:
Tuition assistance and career development programs
Robust Retirement Plan
Night, weekend and PRN shift differentials
Join our Talent Community to stay connected with Kootenai Health about job opportunities and events!
What makes a successful employee at Kootenai Health?
#J-18808-Ljbffr
Facility Kootenai Health
Department Hospitality Center
Schedule/Shift/Hours Full Time - Variable
Position Summary The Supervisor Hospitality Center acts as the lead caretaker and operational supervisor of the Davidson Family Hospitality Center. This role ensures the effective and efficient daily operation of the Hospitality Center, overseeing staff performance, guest satisfaction, and the maintenance of a safe, welcoming environment. The Supervisor is responsible for leading a team that delivers consistent, high-quality services to families, patients, and guests, while aligning operations with organizational goals.
Responsibilities
Supervises Hospitality Center staff, providing direction, coaching, and assisting the manager in performance evaluations
Helps remove barriers preventing staff from operating the Hospitality Center in a safe, high-quality, consistent manner
Partners with leadership to develop and implement operational policies, workflows, and quality standards
Oversees staff scheduling and manages conflicts, gaps, and adjustments to ensure adequate coverage
Serves as the first point of contact for escalated staff or guest issues; manages resolution and communicates with leadership as needed
Ensures a comfortable environment that encourages a safe, secure, home-like atmosphere for guests
Leads staff in acknowledging the differences in values, cultures, beliefs, and demographics among guests and staff
Monitors and supports accurate billing processes and ensures the integrity of revenue collection
Tracks and reports monthly census, household inventory, budgeted expenses, and revenue
Partners with leadership to assess and enhance operational processes for safety, efficiency, and guest satisfaction
Attentive to the care of the facility, including cleanliness, décor, and landscaping
Supports volunteers in ensuring a strong, positive program with a helpful, sensitive, and encouraging attitude towards guests and the community
Responds to guests, facility, and personnel emergencies; provides direct support or escalates appropriately
Participates or leads staff meetings and ensures communication flow between front-line staff and leadership
Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications
Associate’s degree required or 2 years related experience may be accepted in lieu of degree; Bachelor’s preferred
Minimum 4 years’ customer service, administrative support, or hospitality experience required
Minimum 1 year leadership experience
Ability to manage staff, resolve conflicts, and foster a positive team culture
Strong organizational skills and abilities in operational decision making
Ability to navigate escalated situations with a positive attitude
Proficient in Microsoft Office Suite and able to learn new digital tools quickly
Flexibility to work evenings, weekends, and holidays as needed
Working Conditions
Must be able to lift or move up to 35 lbs
Must be able to maintain a standing and/or sitting position
Must be able to stoop, crouch, or bend
Must be able to reach arms above or below shoulder height
Possible exposure to bloodborne pathogens
Why I love my job in Hospitality Services at Kootenai Health Benefits Spotlight A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:
Tuition assistance and career development programs
Robust Retirement Plan
Night, weekend and PRN shift differentials
Join our Talent Community to stay connected with Kootenai Health about job opportunities and events!
What makes a successful employee at Kootenai Health?
#J-18808-Ljbffr