Live! Casino & Hotel
External Job Title Retail Manager - Maryland
Live! Casino & Hotel, Baltimore, Maryland, United States
Min Compensation USD $58,500.00/Yr. Max Compensation USD $71,250.00/Yr. Overview
Why We Need Your Talents: The Retail Manager has complete responsibility for the operations of the property’s Gift Shop. Responsibilities
Where You'll Make an Impact: Prepare and control the store’s budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases and ensure they stay within budget Plan and oversee in-store promotional events or displays Keep abreast of market trends to determine the need for improvements in the store Analyze sales and revenue reports and make forecasts Ensure the store fulfills all legal health and safety guidelines Responsible for implementing processes, procedures, and sequences of service relevant to the operation and development of the Gift Shop Ensures effective support, coaching, evaluation and mentorship of the Gift Shop Team Members Responsible for leading and mentoring Team Members Responsible for the development of department initiatives, response to service related concerns, and Team Member relations Maintains awareness of departmental KPIs; ensures that one-on-one conversations and individual Team Member KPI reviews take place on an uninterrupted manner Strategizes on the enhancement of departmental outcomes Facilitates the flow of information throughout the department Recommends enhancements to current processes, policies, procedures, and sequences of service Oversees training facilitation and coaching of direct reports in understanding their duties and provides clear expectations Ensures scheduling practices remain in alignment with business trends and financial objectives Ensures Team Members’ records, requests for time off, disciplinary actions, and special accommodations Other duties as assigned. Skills to Help You Succeed: Excellent service, communication and organizational skills Effective prioritization skills Objective analytical skills Reliable ownership and follow through skills Ability to interpret call center statistics Ability to handle sensitive information in a confidential manner Ability to model the way Ability to provide a luxury experience while engaging in every conversation with Team Members and guests Ability to communicate effectively in one-on-one, small group and large group situations Ability to read, write and communicate verbally in English Qualifications
Must-Haves: A high school diploma or GED equivalent. Three (3) – Four (4) years’ related experience and/or training, or an equivalent combination of education and experience. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Ability to stand and ability to sit for long periods of time. Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials. What We Offer
Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.
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Why We Need Your Talents: The Retail Manager has complete responsibility for the operations of the property’s Gift Shop. Responsibilities
Where You'll Make an Impact: Prepare and control the store’s budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases and ensure they stay within budget Plan and oversee in-store promotional events or displays Keep abreast of market trends to determine the need for improvements in the store Analyze sales and revenue reports and make forecasts Ensure the store fulfills all legal health and safety guidelines Responsible for implementing processes, procedures, and sequences of service relevant to the operation and development of the Gift Shop Ensures effective support, coaching, evaluation and mentorship of the Gift Shop Team Members Responsible for leading and mentoring Team Members Responsible for the development of department initiatives, response to service related concerns, and Team Member relations Maintains awareness of departmental KPIs; ensures that one-on-one conversations and individual Team Member KPI reviews take place on an uninterrupted manner Strategizes on the enhancement of departmental outcomes Facilitates the flow of information throughout the department Recommends enhancements to current processes, policies, procedures, and sequences of service Oversees training facilitation and coaching of direct reports in understanding their duties and provides clear expectations Ensures scheduling practices remain in alignment with business trends and financial objectives Ensures Team Members’ records, requests for time off, disciplinary actions, and special accommodations Other duties as assigned. Skills to Help You Succeed: Excellent service, communication and organizational skills Effective prioritization skills Objective analytical skills Reliable ownership and follow through skills Ability to interpret call center statistics Ability to handle sensitive information in a confidential manner Ability to model the way Ability to provide a luxury experience while engaging in every conversation with Team Members and guests Ability to communicate effectively in one-on-one, small group and large group situations Ability to read, write and communicate verbally in English Qualifications
Must-Haves: A high school diploma or GED equivalent. Three (3) – Four (4) years’ related experience and/or training, or an equivalent combination of education and experience. Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements: Ability to stand and ability to sit for long periods of time. Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials. What We Offer
Perks We Offer You Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
Free Basic Life Insurance Free Short Term & Long-Term Disability Generous retirement savings options Paid Time Off Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only) Training and pathways for career growth Robust Rewards & Recognition Programs Annual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service Bonuses Free parking Free food and discounted meals Live! Hotel, Food & Beverage, and Entertainment Discounts Life at Live! Individuals chosen to be part of the Live! Team can expect: To be part of an exciting experience unlike any other in the market. To be given the power and responsibility to put service and community first. To come together as a strong team, while valuing and celebrating our diversity. To be given the tools, resources, and opportunity to grow in their career. To work hard and have fun. Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.
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