Direct Jobs
PATIENT ACCESS QUALITY MANAGEMENT COORDINATOR - EMERGENCY DEPARTMENT
Direct Jobs, Chicago, Illinois, United States, 60290
Job Description
Location:
JOHN H. STROGER HOSPITAL
Department:
EMERGENCY DEPARTMENT
Shift:
12:00PM - 8:00PM
Job Title:
Patient Access Quality Management Coordinator
Department:
EMERGENCY DEPARTMENT
Job Summary Monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Access Department of the Cook County Health & Hospitals System (CCHHS). Maintains the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promotes quality review by initiating/participating in specific reviews/audits and assists with quality monitoring.
Typical Duties
Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
Monitors the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCH management of Patient Access.
Mentors and develops current department staff and aides System Manager in management succession planning.
Assists with reviewing policies and procedures developed within the department.
Operationalizes new/revised policies and identifies gaps and concerns with new policies.
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable.
Utilizes system and ad hoc reports to identify opportunities for improvement in the Patient Access process.
Monitors vendor performance and recommends change when appropriate.
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third-party payers.
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring.
Collaborates with CCH Leadership of Patient Access to create executive level summary reports.
Participates in organizational and departmental committees, as well as in special projects.
Performs other duties requested by Leadership of CCH Patient Access department
Minimum Qualifications
High School Diploma or GED is required (must provide proof at time of interview)
Five (5) years of experience in a healthcare system billing department is required
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required
Knowledge of hospital Patient Access practices is required
Knowledge of hospital specific Patient Access registration software is required
Knowledge of Microsoft Office Suite is required
Preferred Qualifications
Bachelor's Degree from an accredited college or university is preferred (must provide official copy of transcript at the time of interview)
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA) is preferred
Seven (7) years of experience in a healthcare system billing department is preferred
Knowledge, Skills and Abilities
Knowledge of hospital Patient Access practices
Knowledge of hospital specific Patient Access software
Knowledge of Microsoft Office Suite
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development, management, and leadership skills
Strong customer service and empathy skills
Demonstrates good computer and typing skills
Demonstrates good phone and email etiquette skills with strong response times
Demonstrates analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
Demonstrates attention to detail, accuracy and precision
Ability to prioritize, plan, and organize projects and tasks
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to adhere to department policies and standards utilizing best practices
Ability to maintain a professional demeanor and composure when challenged
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to train by presenting concepts and demonstrating tasks
Ability to monitor, evaluate and coach Patient Access staff
Veteran Preference
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing). Please note: If you have multiple DD214s, 215s, or NGB 22S, submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please visit http://www.cookcountyrisk.com/
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
* Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
* Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
* CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
JOHN H. STROGER HOSPITAL
Department:
EMERGENCY DEPARTMENT
Shift:
12:00PM - 8:00PM
Job Title:
Patient Access Quality Management Coordinator
Department:
EMERGENCY DEPARTMENT
Job Summary Monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Access Department of the Cook County Health & Hospitals System (CCHHS). Maintains the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promotes quality review by initiating/participating in specific reviews/audits and assists with quality monitoring.
Typical Duties
Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
Monitors the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCH management of Patient Access.
Mentors and develops current department staff and aides System Manager in management succession planning.
Assists with reviewing policies and procedures developed within the department.
Operationalizes new/revised policies and identifies gaps and concerns with new policies.
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable.
Utilizes system and ad hoc reports to identify opportunities for improvement in the Patient Access process.
Monitors vendor performance and recommends change when appropriate.
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third-party payers.
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring.
Collaborates with CCH Leadership of Patient Access to create executive level summary reports.
Participates in organizational and departmental committees, as well as in special projects.
Performs other duties requested by Leadership of CCH Patient Access department
Minimum Qualifications
High School Diploma or GED is required (must provide proof at time of interview)
Five (5) years of experience in a healthcare system billing department is required
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required
Knowledge of hospital Patient Access practices is required
Knowledge of hospital specific Patient Access registration software is required
Knowledge of Microsoft Office Suite is required
Preferred Qualifications
Bachelor's Degree from an accredited college or university is preferred (must provide official copy of transcript at the time of interview)
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA) is preferred
Seven (7) years of experience in a healthcare system billing department is preferred
Knowledge, Skills and Abilities
Knowledge of hospital Patient Access practices
Knowledge of hospital specific Patient Access software
Knowledge of Microsoft Office Suite
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development, management, and leadership skills
Strong customer service and empathy skills
Demonstrates good computer and typing skills
Demonstrates good phone and email etiquette skills with strong response times
Demonstrates analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
Demonstrates attention to detail, accuracy and precision
Ability to prioritize, plan, and organize projects and tasks
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to adhere to department policies and standards utilizing best practices
Ability to maintain a professional demeanor and composure when challenged
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to train by presenting concepts and demonstrating tasks
Ability to monitor, evaluate and coach Patient Access staff
Veteran Preference
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing). Please note: If you have multiple DD214s, 215s, or NGB 22S, submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Benefits Package
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please visit http://www.cookcountyrisk.com/
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
* Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
* Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
* CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr